Customer Service Office Administration
Resume:
MOHAMMAD
MUSTAFA
DOST
**.***********@*****.***
Liverpool, NY 13088
Bold Profile
I hold a bachelor degree in civil engineering (with an emphasis in construction design and management). My several years of experience background are constructed through continually working as a side engineer, construction manager, and interpreter. I am experienced in office administration and have excellent problem-solving and time-management skills. Additionally, I am highly organized and have been successful working in both individual and group settings. I strongly believe that my educational experience, strong work ethic, communication skills, and eagerness to learn will enable me to make a positive contribution to your respected organization. I sincerely thank you for taking the time to review my application. I look forward to hearing from you soon.
PROFESSIONAL SUMMARY
Microsoft Office Suite
Office Administration
Organization and Multitasking
Office Management
Staff Management
Customer Service Management
Administrative Support
Meeting Coordination
Document Control
Documentation and control
Human Resources
Office Supervision
SKILLS
Sinhgad College of Engineering
Pune University India • 01/2017
Civil Engineer Degree: Construction
Design and Management
Amani High School
01/2010
Graduated
EDUCATION
Sunshine Real State and Housing Services - Administrative Manager UAE Sharjah • 10/2022 - 06/2023
DynCorp International - Interpreter /translator (level 5) New Kabul Compound, Afghanistan • 12/2019 - 01/2021 WORK HISTORY
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
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Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
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Supervised staff and delegated tasks to maintain positive, productive administrative operations.
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Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
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Improved office efficiency by implementing streamlined administrative processes and procedures.
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Greeted visitors, employees and clients politely and professionally for excellent reception service.
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Interviewed, recruited and onboarded new staff for high-performing administration teams.
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Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
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Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
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Negotiated with vendors to reduce office supply costs, thereby saving on operational expenses.
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• Providing written and verbal translation
Attending MOI facility Directorate (FD) meetings related to engineering Affaires
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• Providing simultaneous translation
• Utilized active listening skills and cultural sensitivity to convey Kulba Rosta Compnay - Civil Site Engineer
Kabul, Afghanistan • 09/2017 - 12/2018
Ministry of Defense - Coordinating Supervisor
MoD Afghanistan • 02/2017 - 11/2018
Rosta Construction Company (RCC) - Safety Supervisor Kabul, Afghanistan • 12/2015 - 08/2016
accurate interpretations.
Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
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Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
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Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
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Collaborated with fellow interpreters to establish a consistent approach to translation, ensuring coherent messaging across multiple languages.
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Supported educational institutions in teaching non-English speaking students by providing real-time translation services during lectures, exams, and other academic activities.
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• Maintain records and reports
• Evaluating employee performance
Quality controlling of the contracts and construction (Material, activities and work progress)
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• Liaising with clients to discuss development requirements
• Developing budget and work time estimates
• Discussing any further structural development needed Oversaw quality control and health and safety matters for construction teams.
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• Tested soils and materials to determine foundation strength.
• Keep details of construction work
Reduced construction costs through effective negotiation with suppliers and subcontractors.
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Improved project efficiency by streamlining communication between team members and stakeholders.
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Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.
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Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
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Completed projects within deadlines through effective time management and prioritization of tasks.
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Mentored junior employees, fostering professional growth and enhancing overall team performance.
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Conducted thorough risk assessments to mitigate potential issues before they arose, minimizing disruptions in operations or project timelines.
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• helping gender to maximize their capacities in different aspects . Facilitated regular team meetings for status updates, addressing challenges proactively, and maintaining alignment with company goals.
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Evaluated employee performance regularly and provided constructive feedback leading to increased productivity and job satisfaction.
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Madhukuch society - Site Engineer
India • 12/2013 - 06/2014
CH2MHILL - Safety Manager
Kabul, Afghanistan • 04/2008 - 05/2009
TI Technologist Cooperation/Rosta Construction - ANA/CMA Translator Afghanistan • 01/2006 - 05/2008
Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
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Participated in safety meetings by answering questions from staff members.
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Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
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• Monitored safety practices of new and existing employees. Kept main work areas free of debris and obstacles that could cause falls and mishaps.
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• Completed workplace safety and hazard inspections.
• Led employee training on safe usage of equipment. Collaborated with management to create effective emergency response plans for various scenarios.
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Maintained up-to-date knowledge on industry best practices and regulatory changes, adjusting company policies as needed to ensure compliance.
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• Company Overview: Internship in Madhukuch society phase 2 - India
• Supervising of the blocks to ensure the proper curing of the building
• Plastering, painting and other finishing of the building Installing the lights fans and other interior requirement of the building
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• Maintaining the normal flow of work in the site in different aspects
• Internship in Madhukuch society phase 2 - India
• Company Overview: Task force of Kabul, US Air Force Checking all staff related to safety i.e shoes, belt, helmet, safety glass gloves etc
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Inspection of scaffolding, assurance of normal flow of work in the site
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• Providing the first AID box in the site in case of emergency Motivating the labors towards safe environment of work to prevent from any possible sudden injuries
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Providing the reasonable place to protect all material of the project from natural disease
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Coordinating between all in charge of the project and preparing on time reports to the higher authorities
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• Task force of Kabul, US Air Force
• Company Overview: US Army, Corps of Engineering
• Providing written translation services
Translating Manuel, reports, governmental official documents, US Army Corps of Engineers documents
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• Verbal translation in official seminars, meetings, conferences
• Setting up appointments and visits with Afghan National Officials
• Develop relationships with senior ANSF leaders
Work with afghan staff to develop regulations, policies, and process to support the ANSF'S development
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• US Army, Corps of Engineering
PERSONAL INFORMATION
• Gender: Male
• Nationality: Afghan
Available upon request
REFERENCES
English
Professional Working
Hindi
Professional Working
farsi /Dari
Native or Bilingual
Pashto
Full Professional
Urdu
Professional Working
German
Elementary
LANGUAGES
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