Data Entry Customer Service
Resume:
Heidi Ingersoll
East China, MI *****
**********@*****.***
Work Experience
Front Desk Administrator
Comfort Prosthetics & Orthotics-Mount Clemens, MI
July 2022 to Present
As a Front Drsk Administrator I answer all phone calls, schedule patients, receive intake forms, verify insurances, send for insurance authorizations, place patients in rooms, answer any questions patients may have, gather all paperwork necessary for billing. Staffing Coordinator
Home Instead Senior Care-Shelby Twp, MI
December 2014 to June 2022
I was originally employed as a caregiver, but quickly made my way in to the office as the Bookkeeper. I do all the Invoicing, payroll, scheduling, receivables and payables, some HR duties, customer service for our clients and employees, data entry, and order all office supplies. 80 WPM. As of August 16, 2021 I am the staffing coordinator responsible for all scheduling and some payroll/billing responsibilities. Our company was acquired by new owners and positions have been changed. Homecare Aide
Homeinstead senior care-Shelby Charter Township, MI December 2013 to December 2014
Responsibilities
Senior care. Bathing, housework, dispense medications, ambulatory care, etc. Secretary/Receptionist
Tom's Basement Waterproofing-Chesterfield, MI
May 2012 to December 2012
Answering phones, customer service, payroll, appointment setting, filing, data entry, A/R, A/P. 60 wpm Cashier/Receptionist
Tri-County International-Warren, MI
May 2005 to May 2012
Responsible for the corporations cash handling and preparation of daily bank deposits
• Recruits new customers to the rental department, and maintains/strengthens the relationships of existing customers
• Implemented a new filing system for the repair department to maintain more efficient records
• Arranged customer file information in alphabetical/numerical order
• Orders office supplies for company
• Sorts the daily United States Postal Service and Inter-company mail and distributes to appropriate staff
• Answers the phones and guides the corporations customers to the correct location, as needed
• Aides in problem solving for the rental, parts and service departments. SACC Director
South River Elementary School-L'Anse, MI
January 1999 to December 2005
• Prepared billing statements on a weekly basis, and responsible for the collection of the receivables
• Operated the program within the budget parameters set by administration
• Responsible for the safety and wellbeing of fifty children Data Entry/File Clerk
L'Anse Creuse Public Schools-Troy, MI
June 1999 to September 1999
Entered financial data into the banks mainframe system
• Filed home loans and financial information
• Made copies and prepared packets for the financial institution Sales/Stock
Michael Agnello Jewelers-Saint-Clair Shores, MI
Education
Remote
January 2021 to Present
Some college in Business Accounting
Macomb Community College - Remote
January 2018 to December 2019
Some college in Media and Communications
Macomb Community College - Warren, MI
January 1999 to December 2002
High school diploma in General Studies
Regina High School - Harper Woods, MI
January 1994 to December 1999
Skills
• Adobe Illustrator
• Adobe Photoshop
• Web Design
• Microsoft Office (7 years)
• QuickBooks (7 years)
• Bookkeeping
• Video Editing
• Adobe After Effects
• Photography
• Graphic Design
• Customer service
• Team Work
• Problem-solving
• Reliability
• Adobe Premiere Technical Skills Adobe After Effects Microsoft Office Suite Adobe Illustrator Quark Adobe Photoshop Windows OS Karmak MAC OS QuickBooks 60 wpm Medical billing and coding training (ITU & Vision Training Systems)
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