Customer Service Rep
Resume:
Shawnteka Saunders
Phone Contact:242-***-**** or 818-8700
E-mail Address: *********@*******.***
Objective
I am looking for employment that will enable me to use my strong organizational skills, educational background and work experience. A position that also challenges me to continue learning at the same time.
Qualifications
7 BJC’s: Mathematics, Social Studies, Religion, English Language, General Science, Health Science, Home Economics
7BGCSE’s: Mathematics, English Language, English Literature
Biology, Geography, Clothing and Construction, Food and Nutrition
Skills
Computer literate
Trained in power point, word and excel
Organizational skills
Time management
Education
Cyber Tech Community College Collins Avenue 2017-2018
Clinical Medical Assistant Certificate
NHA CCMA certification
Sandals Hospitality Training Program West Bay St 2016
Technical training certificate in Food and Beverage
C.R. Walker Senior High School School Lane and Blue Hill Road 2008-2011
Obtained school diploma
Internship
Fleming street Clinic
Location: Fleming Street, Nassau Bahamas
•Observe and assist with application and changing of dressings and catheters
•Take vitals of patients
•Set up examination rooms for usage
•Organize lab results
•Enter chart and lab results in excel for statistical research
•Dispense medication to patients
Work Experience
Baha Mar (Grand Hyatt) 18/03/2024-15/09/2024
Position: Room Attendant
Duties:
Make guest beds
Polish chrome including faucets, door handles
Ensure glass and mirrors are properly cleaned including showers, balcony doors
Inspect and make sure all company TV, light fixtures, AC, phones, refrigerator and small appliances are working, if not make report.
Report lost and found items left by guest.
Ensure carpet/flooring is sweep, mop and vacuumed
Properly use chemical cleaning products
High and low dust
Shakedd & Co 12/28/2023-03/2024
Location: University Drive
Position: Administrative Assistant
Duties:
Greet and interview clients
Assist with the opening of new business licence accounts, business licence renewals, and VAT filing.
Create spreadsheets for various reports.
Assist accountant and consultant with other daily duties
Scan/print/copy documents.
Filing
Ensure the office is clean.
Answer and assist clients with queries.
Star General Agents & Brokers 06/27/2022-06/29/2023
Location: Marathon Road
Position: Receptionist
Duties:
Greet clients
Answer phone calls and direct to the appropriate agents
Log clients into entry log spreadsheet
Upload files into powerbroker
File Documents
Address and answer customer question where applicable
Make copies/scans
Commonwealth Fabrics 05/19/2017-05/21/2022
Location: Montgomery Street
Position: Accounts Assistant/Salesclerk
Duties:
•Prepare summary of items to be order
•Prepare custom entry forms
•Assign price and codes to items new or existing
•Post new stock items on the company’s social media accounts e.g., Facebook, WhatsApp
•Complete and carry out quotes and orders for different companies or persons from the family islands
•Add new entries to AP or AR
•Maintain inventory in the POS System
•Assist with serving customers
•Cashing
Resort World Bimini 12/2016-05/2017
Location: Bimini Bay, Bahamas
Position: Cage cashier/ Count Clerk Duties:
•Greet and serve guest with a pleasant attitude
•Carry out the various transaction e.g., changing casino chips, slot tickets, paying out cash advance etc.
•Ensure beginning and ending float is the seam with no overage or shortage
•Clearing hands before and after every transaction
•Knowledge on redeeming markers, with drawing or posting front money on the E-marker system
•Basic knowledge of the DRS system
•Ensure all paperwork has correct signature/s
•Open slot machines pulling hot boxes and replacing them with empty boxes
•Open table and slot boxes
•Verify cash amount, chips amount and total of tickets value
•Input BV recordings in excel
•Clearing hands before and after every transaction
•Ensure all paperwork are accurate
Contact this candidate