Customer Service Store Manager
Resume:
Mr. William Ponce
Haines City, FL 33844
******@*****.*** >
Team player that is a self-starter with competitive drive, initiative, and sense of urgency, and the ability to make decisions and take responsibility for them. Adjusts quickly to changing conditions. Outgoing, poised, lively and incisive communicator. Sets high standards of work quality for self and others.
Uses a process for strategic planning, monitoring, adjusting, and controlling a series of interrelated work assignments to achieve a defined objective while dealing with constraints on time, resources, and work orders.
Work Experience
Assistant Store Manager
Dan’s Fan City
Winter Haven, FL 33884
August 2022 - Present
As the Assistant Store Manager, my daily duties and responsibilities were as follows:
• Customer Service: Provide excellent customer service by assisting customers with their needs, answering questions, and resolving any issues.
• Sales: Drive sales by understanding customer needs and recommending appropriate products. Meet or exceed sales targets.
• Inventory Management: Oversee inventory levels, order new stock, and ensure products are properly displayed.
• Staff Supervision: Assist in hiring, training, and supervising store staff. Schedule shifts and manage employee performance.
• Store Operations: Ensure the store is clean, organized, and well-maintained. Open and close the store as needed.
• Financial Management: Handle cash transactions, prepare daily sales reports, and manage the store’s budget.
• Marketing: Implement marketing strategies to attract customers and increase sales.
Engineering Technician
Exploria Resorts - Clermont, FL
December 2018 to November 2020
I began as a Warehouse Clerk, responsible for ordering and providing the resort with supplies, equipment and receivables, then moved on as a Maintenance Engineer for the entire property.
Coordinator
Engineering Tech - Kissimmee, FL
May 2012 to February 2018
Coordinate all work orders with the maintenance, housekeeping, front desk, and dispatch departments.
• Ensure that all work orders are processed/handled in a timely manner.
• Resolve all discrepancies on any incomplete work orders.
• Generate various daily reports for all department heads.
• Responsible for mechanical efficiency, repairs, and general maintenance of the facilities. Receive and resolve daily maintenance work order tickets until completion.
• Manage all open work orders until completion and report any incomplete work order tickets to management with a brief description as to why the work order was not completed.
• Maintain the physical functionality and safety of the facility and always remain pro-active by reporting minor defects before becoming a major issue.
• On-going and continuous effort to deliver outstanding guest services which impacted on the resort’s financial profitability.
Service Assistant
St. Cloud Regional Hospital - Saint Cloud, FL
March 2011 to May 2011
Prepared the main dining area for daily breakfast and lunch meals.
• Ensured the serving line was ready by placing all prepared meals in the proper serving trays for the servers.
• Responsible for keeping all food trays fully stocked for the servers.
• Assisted in the preparation of foods and baked goods for special events.
• Assisted the kitchen staff when they were short staffed in the preparation of meals, seating of handicap patients, and preparing special food trays. Resort Overnight Manager
Westgate Vacation Villas - Kissimmee, FL
January 1998 to July 2010
Managed all housekeeping operations to ensure the best possible services were provided to the guest for a 3,000-unit resort.
• Managed the engineering department to ensure all maintenance work orders were being properly handled in a timely manner.
• Handled all emergency calls on the resort’s property and provided conflict resolution techniques when required to resolve the issue at hand.
• Prepared and managed weekly work schedules to ensure 100% accountability of personnel and to ensure all departments were properly staffed.
• Responsible for managing front desk security and the safety of all guests.
• Daily, generated various reports for the department heads.
• Developed a training book for the resorts fire sprinkler and fire alarm systems. Education
Course Completion Certificate in Data Entry/Word Processing Empire Technical School - New York, NY
Course Completion Certificate in Administration
Educational Opportunity Center - New York, NY
Skills
• MAINTENANCE (10+ years)
• BI-LINGUAL ENGLISH/SPANISH (10+ years)
• BUSINESS INTELLIGENCE (3 years)
• Spanish (10+ years)
• English (10+ years)
• Customer Service (10+ years)
• Dispatching
• Clerical experience
• Customer service
• Clerical experience
• Cash handling
• Sales
• Guest services
• Conflict management
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