Administrative Assistant Customer Service
Resume:
FARAH FACIO
*********@*****.***
Summary of Qualifications
Administrative Assistant/Customer Service Representative with over 25 years of experience. Typing 70 wpm. Fluent in Spanish. First Aid/CPR Certified by American Red Cross. Proficient in Microsoft Word, Excel, PowerPoint, Teams and Outlook.
Education
Associate’s Degree in Social and Behavioral Sciences – December 2012
Mt San Antonio College
Experience
Wells Fargo Bank
Administrative Assistant/Loan Servicing Specialist V -September 2013 to January 2024
Supported Loan Workout Specialists with Portfolio Management. Daily requests included decisioning Overdrafts in Hogan and contacting Insurance agencies to verify adequate coverage. Contacted Tax collector to ensure property taxes were current. Reviewed moderately complex loan documents to book and fund new loans and modifications. Handled administrative duties including paying invoices, handling mail, ordering office supplies using Staples and Alta Foodcraft, arranged conference calls, took meeting minutes and answered phones. Completed Team Member system access requests via BOLT. Compiled information and prepared moderately complex reports using Excel and Sharepoint. Retrieved Title documents via Chicago Title and Philadelphia Suburban. Obtained collateral information and order Appraisals using Collateral 360. Coordinated office events and group meetings.
Quality Assurance Monitor IV, February 2008 to September 2013
Reviewed loan applications for accuracy and notified bankers of any errors. Prepared and mailed decline letters to customers via USPS and FedEx. Maintained the highest level of customer service during QA hotline phone calls with internal bankers. Coordinated year-end functions, fundraisers, and all other office events. Occasionally assisted Management with clean-up projects and routine reports. Occasionally assisted with new hire training.
Loan Document Specialist III – June 2004 to February 2008
Contacted Auto Auctions and Auto Dealers to verify if leased vehicles were returned by customers. Processed and sent vehicle pick up orders to Auctions and Transportation companies. Verified accuracy of Condition Reports and prepared final billing statements. Received credit card information from collections department for authorization and entered information into accounting system. Processed payoff letters and mailed to customers once payments were settled. Assisted Accounting Department with processing vehicle proceeds.
Customer Service Representative – April 2001 to June 2004
Supported customers with inquiries on financial products and services in both English and Spanish. Performed routine customer support tasks by responding to and resolving customer inquiries and complaints. Coordinated meetings, created handouts and delivered presentations. Collaborated with sales bankers to provide the best solutions and experience for clients. Occasionally translated calls within other departments. Coached and trained new employees to ensure quality standards were met.
TimenetUSA
Accounts Receivable/Customer Service Agent/Dropship Coordinator – October 2000 to March 2001
Entered sales orders into systems. Assisted customers with questions regarding order status. Processed checks received into Accounting system. Traveled with company to Product Expo Fairs to promote products. Import/Export data using UPS/FedEx/DHL.
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