Customer Service Data Processing

Kanika Sabharwal

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936-***-**** ****************@*****.*** Conroe, TEXAS 77384

PROFESSIONAL SUMMARY

Results-oriented banking professional with 8 years of experience in customer service, branch operations, portfolio management and data processing. Proven ability to lead teams, achieve sales targets, and ensure customer satisfaction. SKILLS

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Relationship Management Client servicing Leadership & team management Data processing and Banking Practices

EXPERIENCE

ASSISTANT IMMIGRATION OFFICER

Australian High Commission (New Delhi, India), November 2012- March 2014

Processed, filed and maintained records for visa applications, achieving a 99.8% accuracy rate.

Generated health examination requirements in the visa application system, improving processing efficiency by more than 20%.

Assessed basic visa applications and made recommendations for final visa approvals, contributing to a 50% reduction in turnaround time compared to the consulate average.

Responded to client inquiries via phone and email, specializing in applications for the parents of non-immigrants.

Verified documents provided by applicants, ensuring compliance with immigration regulations. BACK-UP BRANCH MANAGER

HDFC Bank Ltd.(New Delhi, India); May 2007-August 2007

Successfully managed daily branch operations and overseen branch activities to ensure efficient and effective service delivery to Bank’s customers.

Led and mentored a team of Tellers, Personal Bankers, and Sales representatives, driving 23% increase in branch’s sales performance.

Achieved monthly branch sales targets through effective leadership and product training.

Managed financial and non-financial transactions for the branch accurately and efficiently.

Ensured strict adherence to regulatory compliance standards, thus reducing any potential violations.

Reconciled suspense accounts timely, improving financial reporting efficiency.

Handled bulk transactions effectively to reduce overall processing time.

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MANAGER - CLIENT SERVICES AND PORTFOLIO

American Express Bank Ltd. (New Delhi, India); February 2003-May 2007

Provided exceptional customer service by promptly responding to inquiries and resolving complaints.

Efficiently processed a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments.

Assisted customers with account opening, maintenance, and portfolio management, ensuring a seamless experience.

Accurately processed credit card payments, salaries, accounts, pensions, loans, and other financial transactions.

Reconciled suspense and ATM accounts meticulously, maintaining financial accuracy and integrity.

Managed and analyzed team MIS to identify trends, optimize performance, and drive continuous improvement. FOREX OFFICER

Thomas Cook India Ltd. (New Delhi, India), February 2002-January 2003

Successfully executed foreign exchange transactions, contributing to 50% of branch revenue.

Efficiently processed telegraphic transfers, cash passports, and money grams, ensuring accuracy and timely delivery to the customers.

Provided exceptional customer service to both corporate and retail clients, resolving inquiries and issues promptly. 99.9% escalation free record during the year at the branch.

Managed and analyzed branch MIS at New Delhi International Airport, identifying opportunities for process improvement and cost optimization.

EDUCATION

MASTERS DIPLOMA IN BUSINESS ADMINISTRATION (FINANCE): 2005 Symbiosis Institute of Management Studies, Pune, India BACHELOR OF COMMERCE: 2000

GMN College, Kurukshetra University, India

HIGH SCHOOL: 1997

Convent of Jesus & Mary, Ambala Cantt., India

DIPLOMA IN E-COMMERCE : 2001

Aptech Computer Education

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