Customer Service Sales Associate
Resume:
Walid BESBES
STORE MANAGER
Profile
Work
Experience
Proficient manager dedicated to hiring outstanding salesassociates and maintaining smooth, efficient and highly successfulstore operations. Organizedand effective at encouragingstaff cooperation and productivity to meet and exceedobjectives.Born leader and analytical problem-solver with proven team building and management success.
Sales Associate (Watches specialist)
Starboard Costa Toscana CruiseShip Feb 2024 - Aug 2024 Ensure high levels of customer satisfaction through excellent sales service. Assess customers needs and provide assistance and information on product features
Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
“Go the extra mile” to drive sales.
Maintain in-stock and presentable condition assigned areas Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Serves customers by helping them select products.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Greets and receives customers in a welcoming manner. Responds to customers’ questions.
Directs customers by escorting them to racks and counters. Provides outstanding customer service.
Documents sales by creating or updating customer profile records. Manages financial transactions.
Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
Alerts management of potential security issues.
Assists with inventory, including receiving and stocking merchandise. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Trained and certified Product Knowledge: Swiss Watches Sales Associate
Starboard Costa Firenze CruiseShip May 2023 - Nov 2023 Fielded questions and solved problems by informing customers of current promotions and store policies.
Pursuedresolutions to achievecomplete customer satisfaction, Offered each customer excellent, personal service and polite support to boost sales and customer satisfaction.
Coordinatedefficient restocking of salesfloor with current Helped customers find merchandise and assisted with sizing and accessories. Checkedpricing, scanned items, applied discounts and printed receipts to ring up customers.
Displayed merchandise by arranging in appealingand orderly way to boost sales. Greetedcustomers entering store, offering assistancewith all requirements. Listened to customer needsanddesires to identify and recommend optimal products. Createdinviting environment for customers by maintaining store organization and cleanliness.
Managedefficient cash register operations, including scanning items, processing payments and issuing receipts.
Skills
Team Building
Store displays
Customer- oriented
Goalsandperformance
Maximizingprofitability
Team leadership and coaching
Staff training and development
Systems and software programs
Opening and closing procedures Merchandising
Salesexpertise
Staff Manag ement
Order management
Customer Relations
Training and mentoring
Personnel development
Excellent customer serviceskills
Relationship building and management
Store Assistant Manager
CELIO Dec 2012 - Apr 2017
Store Manager
CELIO May 2017 - Apr 2023
Set effective store schedulesbased on forecasted customer levels,individual employee knowledgeand service requirements.
Promoted team collaboration, performance and efficiency by fosteringhealthy environments focused on mutual success.
Applied performance data to evaluateand improve operations, target current businessconditions and forecast needs.
Deliveredpositive results by controlling monthly operationsbudget and limiting financial discrepancies.
Coached salesassociatesin product specifications, salesincentives and selling techniques, significantly increasingcustomer satisfaction ratings. Minimized on-site cashwith frequent deposits and high accuracy in predicting operations.
Reconcileddaily salestransactions to balanceand log day-to-day revenue with Cegid.
Recruited,interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sellers.
Rotated merchandiseand displaysto feature new products and promotions. Scheduled and led weeklystore meetings for all employees to discuss sales promotions and new inventory whileproviding platform for all to voiceconcerns. Managedinventory control, cashcontrol and store opening and closing procedures.
Completed all point of saleopening and closingprocedures, including counting contents of cashregister.
FRENCH
ENGLI SH ARABI C
Duel AppliedInternational Trade Techniques
Contact
Education
Languages
Fluent
Fluent
*************@*****.***
Route degremda,Sfax,
Tunisia
Business School Of Sfax, 2009
Mother tongue
/walidbesbes
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