Administrative Assistant & Property Manager
Resume:
Michaela Roecker
Bellingham, WA *****
********.*******@*****.***
Professional administrative assistant with experience in real estate management, funeral industry, and nonprofit organizations.
Authorized to work in the US for any employer
Work Experience
Property Manager
Opportunity Council-Bellingham, WA
January 2024 to September 2024
• Coordinated renter lease set-up, file creation, ongoing renter requests and move-outs.
• Coordinated apartment turns and repairs with facilities staff and case management teams.
• Maintained rent database and monitors rent payments along with internal and external billing
• Generated notices to staff, renters, and other landlords regarding rental/lease agreements.
• Generated internal reports for staff as required.
• Assisted with generating external reports to grantors and government agencies.
• Participated in weekly and monthly meetings with property management, facilities management teams.
• Ensured compliance with public funder regulations and reporting. Depending on the prope include LIHTC, HOME, Housing Trust Fund, and various rental subsidy programs.
• Ensured the properties are in compliance with Fair Housing and Landlord Tenant laws.
• Handled resident complaints and concerns and responded appropriately.
• Problem solved with residents and other staff to come up with creative solutions for housing. Assistant Property Manager/ Front Desk Support
Landmark Real Estate Management-Bellingham, WA
April 2023 to October 2023
• Prepare paperwork and keys for move in and move out procedures
• Schedule maintenance work orders
• Send out notices and reminders to tenants for inspections, winter precautions letters, or major work happening at the property
• Maintain tenant relations
• Send lease renewals
• Assist in inspections
• Maintain property spreadsheets
• Reach out to units with balances due/unpaid
• Answer all incoming calls
• Assist with taking hold deposits and in office rent checks Funeral Director Assistant
Moles Farewell Tributes-Ferndale, WA
October 2022 to December 2022
Duties:
• File death certificates in EDRS
• Schedule funeral arrangement meetings and funerals
• Answer incoming calls
• Collect payment on contracts
• Work closely with Lummi Tribal government to arrange tribal funerals
• Order flowers, caskets, and urns
• Keep funeral home lobby and chapel clean
• Write Obituaries
• Make folders and prayer cards for funeral services
• File veteran paperwork and insurance claims.
Front Desk Receptionist
Northwest Regional Council-Bellingham, WA
August 2022 to September 2022
Duties:
• Answer all incoming calls and forward them to the correct person
• Greet clients
• Organize office/office supplies, receive packages, open mail, and any other misc. office duties This position was temporarily through Express Employment. Property Manager
Rural Communities Housing Development Corporation-Arcata, CA January 2021 to March 2021
Duties:
• Collect all rent checks and log them in Yardi software
• Prepare lease renewal paperwork and new leases for new tenants
• Manage the wait-list,
• Take maintenance work orders
• Receptionist duties, keep office clean, assist regional manager with any tasks when asked. This position was temporary through Express Employment. Administrative Assistant
Hennessey Funeral Home and Crematory-Spokane, WA
September 2019 to January 2020
Duties:
• Answer all incoming calls, fill out “first call” sheets when someone new passes away and is coming into our care
• set appointments for funeral directors
• help office manager with any office tasks
• update current case info for all contracts
• greet all families who come in
Leasing Coordinator
Rentor-Eureka, CA
December 2018 to June 2019
Duties:
• draft contracts,
• move in tenants and prepare proper paperwork
• schedule showings
• receptionist
Social Media Manager
North Coast Legal Support LLC-Eureka, CA
October 2018 to May 2019
Duties:
• Manage all social media accounts for the company
• manage marketing on social media platforms
Volunteer
Sequoia Humane Society
November 2015 to September 2017
• Keep animals socialized
• Greet guests
• Answer customer questions
• Assist with new animal intake
Front Desk Clerk
Rodeway Inn-Eureka, CA
June 2017 to July 2017
Duties:
• Check in guests, take reservations
• Take payment for guest stay
• Maintain a clean the lobby.
Sales Associate
T.J. Max
April 2013 to July 2013
Duties:
• Design clothing displays,
• putting together featured clothing racks
• assisting customers with questions
• putting out freight
• organizing dressing rooms.
Volunteer
Fishes and Loaves Soup Kitchen Saint Francis Catholic Church 2011 to 2013
• Beverage table and food prep.
Volunteer
Riverside County CASA
2005 to 2007
• Assist CASA worker and peer support for CASA children Volunteer
Our Kids Preschool-Temecula, CA
June 2006 to August 2006
• Assist in activities such as crafts and story time
• recess supervision, and games.
Education
High school diploma
Temecula Valley High School - Temecula, CA
August 2008 to August 2012
Skills
• Customer service
• Excel
• Microsoft office
• Powerpoint
• Word
• Leasing
• Property Management
• Outlook
• AppFolio
• Google Docs
• Google+
• Receptionist
• Zendesk
• Marketing
• Organizational Skills
• Filing
• Administrative Experience
• Help Desk
• Typing
• Yardi
• Property Leasing
• Fair Housing Regulations
• Customer support
• Bereavement support
• Section 8
• Fair Housing regulations
• Microsoft Office
• Property management
• Yardi
• LIHTC
Languages
• English - Expert
• Spanish - Beginner
Certifications and Licenses
Driver's License
Assessments
General manager (hospitality) — Proficient
April 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Office manager — Proficient
June 2022
Scheduling and budgeting
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative support professional fit — Proficient July 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Administrative support professional fit — Proficient January 2023
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient October 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Written communication — Proficient
April 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Medical receptionist skills — Proficient
October 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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