Customer Service Gas Station

nataliehenley****@Natalie gmail.com Apple Henley Valley, CA +1-442-***-****

PROFESSIONAL SUMMARY

I am an ambitious, self-motivated, hard working person. I am a team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

WORK HISTORY

Cashier Customer Service Associate (Sales and Related) at Mobil Gas Station 02/2021 - 08/2023 (3 years)

Mobil Gas Station

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Cashier at

07/2020 - 11/2020 (5 months)

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on the job training.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Compute and record totals of transactions.

Greet customers entering establishments.

Process merchandise returns and exchanges.

Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Issue trading stamps and redeem food stamps and coupons. Answer customers questions, and provide information on procedures or policies.

Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Keep periodic balance sheets of amounts and numbers of transactions.

Sell tickets and other items to customers.

Assistant Manager at Mobil Gas Station

08/2016 - 05/2020 (4 years)

Mobil Gas Station

Compile and balance cash receipts at the end of the day or shift.

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

Greet and seat guests, and present menus and wine lists. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details. Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

Train workers in food preparation, and in service, sanitation, and safety procedures.

Perform various financial activities, such as cash handling, deposit preparation, and payroll.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Develop departmental objectives, budgets, policies, procedures, and strategies.

Develop equipment maintenance schedules and arrange for repairs.

Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor. Present bills and accept payments.

Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

Resolve customer complaints regarding food service. Supervise and participate in kitchen and dining area cleaning activities.

Record production, operational, and personnel data on specified forms.

Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary writeups. Forecast staff, equipment, and supply requirements, based on a master menu.

Estimate ingredients and supplies required to prepare a recipe.

Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

EDUCATION

Apple Valley High

General Studies

SKILLS

Bookeeping, cooking, organized, 10 years

LANGUAGES

English, Bilingual

SOCIAL NETWORKS

Facebook, https://Jeimy Rivera

Twitter, https://Twitter

Linkedin, https://www.linkedin.com/in/kathrinamiccio/ ABOUT ME

I served in the military

I have a drivers license

I have management experience : 2 years

I have a security clearance

Contact this candidate