Customer Service Lash Technician
Resume:
Amber Kough
Ontario, CA *****
*********@*****.***
Work Experience
Lash Technician
Amazing Lash Studio-Rancho Cucamonga, CA
October 2021 to Present
• Stayed up-to-date on Eyelash extension theory, eye health, sanitation, isolation, application, styling, and aftercare.
• Engage clients with customer service
• Recommend products and services
• Participate in continuing education programs and staff meetings.
• Provided services like Classic, Hybrid, and volume eyelash extensions
• Provided services for lashes and brows other than extensions such as brow wax, brow lamination, and lash lift
• Sell and provide products to our clients based on their individual needs
• Applied individual eyelash extensions to clients, enhancing their natural beauty and achieving desired lash looks
• Consulted with clients to determine their desired lash style and length, providing recommendations based on their eye shape and personal preferences
• Ensured a comfortable and relaxing experience for clients during the application process by maintaining a calm and soothing environment
• Adhered to strict hygiene standards by properly sanitizing tools and equipment before each client appointment
• Stayed up-to-date with the latest trends and techniques in lash extension application through continuous education and training programs
• Educated clients on proper aftercare techniques to maintain the longevity of their lash extensions, resulting in longer-lasting results
• Managed client appointments efficiently, ensuring punctuality while maintaining high-quality service standards
• Maintained accurate records of client preferences, allergies, and previous treatments for future reference
• Resolved any client concerns or issues promptly and professionally to ensure customer satisfaction at all times
• Collaborated with colleagues to share knowledge, tips, and best practices for improving lash extension application skills
IHSS Provider
In Home Support Services (IHSS)-Ontario, CA
October 2022 to July 2024
• Provided compassionate and personalized care to elderly and disabled clients in their homes
• Assisted with activities of daily living, including bathing, dressing, grooming, and meal preparation
• Administered medications according to prescribed schedules and documented any changes or concerns
• Monitored vital signs such as blood pressure, heart rate, and temperature on a regular basis
• Managed medical appointments and transportation for clients ensuring timely arrival at healthcare facilities
• Maintained a clean and safe environment by regularly sanitizing surfaces and organizing client's living space
• Supported clients with mobility assistance including transferring from bed to wheelchair or vice versa
• Engaged in meaningful conversations with clients to provide emotional support and companionship
• Collaborated with family members to ensure continuity of care for the client's well-being
• Documented daily activities, observations, and any changes in the client's condition accurately for reference purposes
• Assisted with physical therapy exercises as directed by healthcare professionals for rehabilitation purposes
• Provided respite care services allowing primary caregivers time off from their caregiving responsibilities
• Managed household tasks such as laundry, light housekeeping duties, grocery shopping, and running errands
• Demonstrated patience when dealing with challenging behaviors or cognitive impairments of clients
• Ensured medication adherence through proper administration techniques following prescribed guidelines
Insurance Agent
Family First Life-Orange, CA
August 2020 to November 2022
• Develop and maintain a client base, and seek new prospects
• Assess clients' insurance needs, budget, and financial planning goals
• Provide rate quotes and coverage recommendations
• Assist with applications and other paperwork, and obtain underwriting approval
• Deliver policy and plan documents
• Develop and maintain productive working relationships with clients
• Developed and maintained a portfolio of XX clients, providing them with personalized insurance solutions
• Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
• Prospected and generated leads through various channels such as referrals, networking events, and cold calling
• Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
• Collaborated with underwriters to negotiate favorable terms for clients' insurance policies while ensuring compliance with company guidelines
• Conducted thorough risk assessments for potential policyholders to accurately determine coverage requirements
• Educated clients on the features, benefits, and exclusions of different insurance policies to help them make informed decisions
• Managed policy renewals by proactively contacting clients ahead of expiration dates and offering updated coverage options
• Participated in ongoing training programs to stay up-to-date on industry trends, product knowledge, and regulatory changes affecting the insurance market
• Collaborated with claims adjusters during the claims process to ensure timely resolution for policyholders while adhering to company procedures Hairstylist/Cosmetologist
Istyle salon by Roxxi-Rancho Cucamonga, CA
January 2018 to October 2020
• Provides services such as cuts, root touch ups, highlights and blow dries
• Specializes in color services and extension installations such as keratin bonds, tape-ins, i-tips and beaded Wefts
• Provides a comfortable, positive and clean environment for clients
• offer refreshments to clients and cater to clients in many ways
• Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business
• Demonstrated expertise in various hair cutting techniques, including precision cuts, layering, and texturizing
• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
• Performed color treatments such as highlights, lowlights, and full-color applications using high-quality products
• Styled hair for special occasions such as weddings, proms, and photo shoots, creating elegant and unique looks
• Maintained a clean and organized work station to ensure a safe and hygienic environment for clients
• Stayed up-to-date with the latest trends in hairstyles, attending workshops and training sessions regularly
• Managed appointment scheduling efficiently to maximize productivity while accommodating client preferences
• Built strong relationships with clients through excellent communication skills and attentive service
• Collaborated with salon team members to create a positive atmosphere for both staff and customers
• Educated clients on proper hair care techniques and recommended suitable products for at-home maintenance
Hostess/Waitress
Buffalo Wild Wings-Ontario, CA
November 2015 to April 2018
• Established positive rapport with guests upon entry
• Coordinated waitstaff assignments and work schedules
• Answered an average of 18 phone calls per shift to answer customer queries, manage reservations, and record orders
• Administered exit surveys to assess dining experience.
• Maintained a tidy waiting area and hostess stand by sanitizing surfaces and restocking menus, napkins, and tableware
• Served up to 250+ customers per shift.
• Cross-sold promotions and specials.
• Cleaned and stocked tables in-between customers.
• Analyzed customer behavior to determine best service techniques. Phone Representative
Water of Life-Fontana, CA
January 2015 to March 2018
• Customer service
• Managing daily operations and maintaining office supplies and records
• Coordinating, planning, and executing church events.
• Assisting to create budgets, pay bills, oversee payrolls, and track and record church income from donations and sales.
• Built and maintained a strong customer base by providing exceptional customer service, resolving issues promptly, and ensuring customer satisfaction
• Developed in-depth product knowledge to effectively communicate features, benefits, and pricing options to potential customers
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
• Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns Education
Associate's degree in Nursing
Chaffey College - Rancho Cucamonga, CA
August 2023 to Present
Trade school in Cosmetology
Salon Success Academy - Upland, CA
February 2017 to October 2018
Rancho Cucamonga High School - Rancho Cucamonga, CA, US 2012 to 2016
Skills
• EXCEL (4 years)
• Cosmetology
• Hairstylist
• Hairdresser
• Colorist
• Delivery Driver Experience
• Cashiering
• Cash Handling
• Sales
• Communication Skills
• Front Desk
• Organizational Skills
• Upselling
• Time Management
• Eyelash Extensions
• Insurance Sales
• Retail Sales
• Marketing
• Ceramic arts (3 years)
• Food safety (4 years)
• Food handling (4 years)
• Nail Care
• Microsoft Word Microsoft Excel Social media Digital media (5 years)
• Warehouse Experience
• Pallet Jack
• Shipping & Receiving
• Order Picking
• Customer service (8 years)
• Delivery driver experience (8 years)
• Sales
• Communication skills
• Serving
• Eyelash extensions
• Lash application
• Retail sales
• Cash register
• Upselling
• Front desk
• Guest services
Certifications and Licenses
Cosmetology License
Life Insurance License
March 2021 to 2024
Driver's License
Food Handler Certification
January 2023 to January 2026
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