Customer Service Business Operations
Resume:
ROBERT ELISON
Buffalo, NY *****
***********************@***********.***
As a Barber/Manager I've learned to be very open minded, detail oriented and an enthusiastic hard worker. Team player and leader, problem solver, as well as mentor. Authorized to work in the US for any employer
Work Experience
Traveling Master Barber
Self - Buffalo, NY
July 2020 to Present
Customers and I met to discuss style options, preferences, and special needs. Customers and I met to discuss style options, preferences, and special needs. Dealt with guest complaints in a calm and professional manner. Kept a meticulous financial filing system.
Used standard and straight razors or clippers to shave [Number] customers every day. Set shift schedules and updated the appointment calendar. Sanitized equipment and cleaned work areas.
Clipped and sheared hair into various cuts and fades for [Number] customers on a daily basis. Hair was styled according to the customer's preferences. Master Barber/Manager
Elite Cuts Barbershop - Buffalo, NY
October 2008 to August 2020
Clipped and sheared hair into various cuts and fades for [Number] customers on a daily basis. Used standard and straight razors or clippers to shave 10 to 15 customers every day. Devised marketing and sales strategies to increase business success. Was in charge of overseeing all business operations and making strategic decisions. Maintained a polite demeanor when speaking on the phone with difficult guests. Quickly and accurately entered client information into the databases. Used a variety of skills to style hair as requested. Kept up to date on industry products, such as their chemical composition, structure, and properties. Customer Service Advocate
Worldwide Solutions - New York, NY
February 1999 to December 2007
Looked into and resolved issues with accounting, service, and delivery. Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers. Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales.
Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
ACCOMPLISHMENTS
Rewarded by salon management for successfully achieving inventory sales goals. Mentored as many as [25] new team members each year. Resolved product issue through consumer testing.
Modernized hiring program, resulting in higher quality candidates for open positions. Generated 27%increase in monthly revenue.
Supervised team of 10] staff members.
Education
Some College in Liberal Arts and Sciences
Ulster County Community College - Stone Ridge, NY
September 1980 to August 1981
GED
New York State Education Department Albany - Albany, NY July 1979 to September 1979
Skills
• Customer service-oriented (10+ years)
• Hair Styling (10+ years)
• Databases (9 years)
• Mentoring (10+ years)
• Teaching (9 years)
• Presentation Skills (10+ years)
• Curriculum Development
• Budgeting (10+ years)
• Sales (10+ years)
• Communication skills (10+ years)
• Microsoft Excel
• Organizational skills (9 years)
• Microsoft Word (10+ years)
• Analysis skills
• Customer service (10+ years)
• Math (10+ years)
• Time management (10+ years)
• Writing Skills
• Administrative Experience (10+ years)
• Event Planning (10+ years)
• Tutoring
• Supervising Experience (10+ years)
• Public Speaking (10+ years)
• Program Development
• Research
• Microsoft Office (9 years)
• Management (10+ years)
• Personal Assistant Experience (7 years)
• Quality Assurance (9 years)
• Recruiting (9 years)
• Payroll
• Merchandising
• Microsoft Outlook
• Office Management
• Conflict Management (10+ years)
• Fundraising (8 years)
• Barbering
• Cosmetology
• Straight razor
• MINDBODY
• Hair coloring
• Business development
• B2B sales
• Marketing
• Customer relationship management
• Presentation skills
• Leadership
• Customer service
• Supervising experience
• Negotiation
• Team management
• Conflict management
Certifications and Licenses
Barbering License
Contact this candidate