Customer Service Data Entry

Jamila Cofield

***********@*****.*** 832-***-**** Humble, TX

SUMMARY

Dedicated professional with 12 years of diverse experience, including roles as a Customer Service Rep at Aaron's Sales and Lease and Copart Auto Auction. Demonstrated expertise in managing high volume of inbound calls, facilitating transactions, and resolving customer issues. Seeking to leverage skills in customer service, communication, and problem-solving in a Customer Support Rep role. WORK EXPERIENCE

JKA Logistics The Woodlands, TX

Dispatch Coordinator Feb 2021 - Present

• Coordinates and schedules freight, collaborating closely with vendors and customers to ensure timely deliveries.

• Processes orders and prepares shipment documents, ensuring efficient and accurate order fulfillment.

• Conveys orders and critical information to field personnel, maintaining clear and effective communication.

• Handles customer inquiries and concerns, building strong relationships through attentive service. Diligent Delivery Systems Houston, TX

Independent Contractor Representative Dec 2018 - Nov 2020

• Maintained essential documents like driver contracts and renewal details, guaranteeing precision and adherence to regulations.

• Instituted a comprehensive communication plan incorporating multiple platforms to aid in document completion by independent contractors.

• Transformed physical files into digital format within the imaging workflow software and kept contractor information updated, thereby mitigating potential legal risks by ensuring proper signing and filing of contract and legal papers.

Logistics Coordinator Jul 2017 - Dec 2018

• Utilized specialized software to manage and track shipments, providing timely accuracy and efficiency.

• Orchestrated tailored pickup and delivery schedules according to customer needs, resolving invoice discrepancies for prompt document processing.

• Collaborated with team members to monitor client shipments and quote pricing for truckload shipping opportunities, yielding significant customer savings by preventing extra freight and shipping charges. Group 1 Automotive Stafford, TX

Administrative Assistant Aug 2016 - Jul 2017

• Executed precise and timely financial transactions, verifying fund collections and lienholder payoff before initiating title application processes.

• Maintained data accuracy through meticulous review and confirmation of customer information, ensuring the correctness and completeness of personal details and contact information.

• Administered and updated a comprehensive list of pending title work, regularly providing status updates, anticipated timelines, and promptly addressing any issues or missing titles. Amazon Flex Humble, TX

Contract Delivery Partner Jul 2016 - Mar 2017

• Effectively managed the consistent delivery of 60-100 packages daily to approximately 50 clients, leveraging a deep understanding of local and interstate road networks.

• Showcased technical expertise by troubleshooting and resolving all hardware and software issues, maintaining a 100% success rate in problem resolution.

Pentagon Freight Services Houston, TX

Packing Coordinator Jul 2014 - Apr 2016

• Streamlined distribution processes through careful documentation, packaging, and storage protocols, ensuring compliance with project requirements and quarantine stipulations.

• Fostered clear communication, promptly notifying relevant parties about shipment alterations such as delays, cancellations, and route changes, addressing any technical issues in a timely manner.

• Boosted operational efficiency by proactively resolving customs/logistics issues, performing thorough cargo inspections, and establishing an effective tracking system, thus ensuring data accuracy in daily reports and various logistics tasks.

Aaron's Sales and Lease Humble, TX

Customer Service Rep Mar 2014 - Jul 2014

• Utilized extensive knowledge of organizational policies to effectively manage transactions, including payments, returns, and exchanges, promoting seamless business operations.

• Enhanced store profitability and increased sales through the implementation of a consultative, value-based customer service strategy, marked by meticulous attention to detail and a strong sense of integrity. Copart Auto Auction Houston, TX

Customer Service Rep Dec 2009 - Jun 2013

• Handled a high volume of inbound calls, guaranteeing prompt and excellent service.

• Oversaw front counter operations, including handling payments, issuing titles, and providing essential vehicle release details.

• Maintained a regular perfect audit score of 3 each quarter, underscoring a dedication to precision and accuracy in all tasks.

EDUCATION

Houston Community College Systems

Nursing

2003

University of Houston Downtown

High school diploma, Nursing

2000

SKILLS

Customer Service (3 Years) • Organizational Skills • Filing • Typing • 42 WPM • Logistics • Excel • Administrative Experience • Microsoft Outlook • 10 Key Calculator (Less Than 1 Year) • Data Entry (2 Years) • General Office Skills

(7 Years) • Freight Experience • DocuSign • CRM Software • Microsoft Office • Document Management • EDI (3 Years) • Microsoft Access • Analysis Skills • Customer Support

Contact this candidate