Customer Service Associate
Resume:
Julia Caci
Customer Service Associate/Stocker
Newport, NC
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Askar Tobacco - Newport, NC
December 2023 to May 2024
• Opened store
• Cleaned entire store everyday including making space for new product; teardown and reset product spaces
• Helping customers with any needs
• Handling all customer transactions on POS system.
• Keeping my drawer balanced without any discrepancies
• Receiving and unloading all tobacco and product orders and making sure they were correct
• Paying out any "winnings" from slot machines winners
• ID-ing customers to make sure they were 21 years old or older
• Stocking shelves
• Placing orders
Stocker/ CAP 3
Walmart Supercenter - Morehead City, NC
November 2021 to August 2023
• Stock and replenish all product on sales floor.
• Put product that won't fit on shelf on top stock, down stock product to make room for top stock.
• Print labels for and bin all overstock.
• CAP inventory.
• Organize dairy Bins and warehouse bins when full.
• Pick product that is needed on sales floor in bins to make room for overstock.
• Verify overstock to ensure that product capacity on shelves on sales floor and top stock are full.
• Zone aisles.
• Worked closely with Team Leads and Coaches to ensure all palates were finished and store was zoned before store opening.
Room Attendant/Housekeeping
Sandpiper Inn - Atlantic Beach, NC
April 2019 to October 2020
• Turn down service.
• Clean rooms to meet NC Standards
• Assist customers with any towels, soaps or other needs they may have.
• Provide excellent customer service.
Customer Service Associate
Lowe's - New Bern, NC
September 2018 to July 2020
• Assist customer with any questions or concerns.
• Answer all paint related questions.
• Unload freight
• Replenish shelves
• Keep IRP's to a minimum when closing.
• Down stock and organize top stock.
• *Made it on the Down Stocking Team to help prepare for Inventory
• Mix paint
• Mark down and mistint paint.
• Zone aisles
Merchandiser
Plant Partners, Inc - New Bern, NC
March 2017 to September 2018
Front all product.Reset product. Follow plan-o-gram for product placement.
Design end caps.
Replenish product.
Keep all shelves and aisles clean and free from dangers.
Cull product for Mark down.
Unload freight.
Coordinate with management on any other tasks or duties. Home Health Aide
Independent Living - Newburgh, NY
August 2016 to October 2017
• Appointed the Head Aide by my patient and her case worker.
• Cared for all patient needs including but not limited to bringing to all doctor appointments, keeping detailed notes of medical info., dispensing medications, cooking, cleaning, shopping, gardening, and taking care of any and all needs of patient, while keeping them mentally stimulated.
• Grounds maintenance and cleaning.
Cosmetologist
Madd Cutterz Hair Lab
April 2016 to September 2016
• Became the only Cosmetologist to Specialize in hair, nails, pedicures, waxing and make-up.
• Cosmetologist/Manager/Receptionist
• Answer phones
• Clean salon
• Bookkeeping
• Coordinate weddings
• Provided all services in hair, nails, waxing and make-up Cosmetologist/Owner
Madd Cutterz Hair Lab
April 2011 to 2016
• Specialized in Multi-dimensional color, razor cuts, up-do's and make-up.
• Organized and performed hair, nails and make-up services for countless wedding parties. Bar Tender
Brown's Bar and Grill - Highland, NY
January 2014 to August 2015
• Served and mixed drinks for all patrons.
• Keep bar clean
• Tender all financial transactions
• Maintain positive atmosphere
• Ensuring safe rides for patrons
Interior and Exterior Painter
WET PAINT - New Paltz, NY
September 2001 to August 2012
• Interior and exterior painting and stain.
• Faux finishes, painting cabinets and doors.
• Hanging and repairing drywall
• General repairs and complete renovations.
Receptionist/Assistant
Radiance Day Spa
June 1994 to April 2011
• Oversaw 15 employees
• Senior Stylist
• Implemented a new accountability method for confirming appointments.
• Became Night Manager after only 3 months of Receptionist work.
• Extensive Training and Education in color, cutting and Keratin Treatments with Goldwell, Schwarzkopf, KMS and Matrix and Paul Mitchell
• Training in Keratin extensions
Office Manager
Banfield, The Pet Hospital of Newburgh - Newburgh, NY August 2008 to December 2008
• Oversaw 9 employees
• Improved mandatory company education score to 100%
• Improved customer service company score for my location to 100%
• Put accountability method into effect for all employees so misinformation was no longer a problem
• Developed a new alternating schedule for employee so everyone had the same amount of hours in a month
Cosmetologist/Manager
Radiance Day Spa
June 2001 to April 2008
• Senior stylist with Barbering experience
• Coordinated, planned and serviced wedding parties
• Only cosmetologist to specialize in all services offered Cosmetologist
A-1 Barber
June 2000 to June 2001
• Only employee to performed color services
• Performed services such as fades, edge ups, men's and women's cuts, colors and braiding Education
Bachelor's in International Business
SUNY New Paltz - New Paltz, NY
December 2003 to December 2008
Associates in Business Management
Dutchess Community College - Poughkeepsie, NY
August 2001 to December 2003
Skills
• ADOBE PHOTOSHOP (10+ years)
• DATA ENTRY (10+ years)
• MARKETING (10+ years)
• MICROSOFT OFFICE (10+ years)
• MS OFFICE (10+ years)
• Bilingual (10+ years)
• Customer Service (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Time Management
• Maintenance
• Property Management
• Retail Sales
• Merchandising
• Nail Care
• Makeup Application
• Gardening
• Hair Styling
• Planograms
• Front Desk
• Gardening
• Hair Styling
• Landscape Maintenance
• Makeup Application
• Nail Care
• Planograms
• Store Management Experience
• Computer Skills
• Freight Experience
• Payroll
• Assistant Manager Experience
• Body Waxing
• Cash Handling
• Dermabrasion
• Research
• Home Care
• Microsoft Word
• Management
• Upselling
• English
• Hospitality
• Hotel experience
• Cleaning
• Esthetic Laser Treatment
• Microsoft Powerpoint
• Laundry
• Debits & credits
• Bookkeeping
• Financial analysis
• Qualitative analysis
• Quantitative Analysis
• Accounting
• Accounts Receivable
• Pricing
• Financial Report Writing
• QuickBooks
• Office Management
• Google Suite (7 years)
• Front desk
• Bookkeeping
• Debits & credits
• Customer service
• Cash handling
• Office management
• QuickBooks
• Cash register
• Google Suite
• Payroll
• Freight
• Accounting
• Sales
• Pricing
• Makeup application
• Merchandising
• Adobe Photoshop
• Veterinary experience
• Veterinary terminology
• Organizational skills
• Animal husbandry
• Communication skills
• Landscape maintenance
• Hotel experience
• Cleaning
• Planograms
• General ledger accounting
• Medical terminology
• Leadership
• Qualitative analysis
• Retail sales
• Assistant manager experience
• Microsoft Excel
• Microsoft Word
• Management
• Microsoft Powerpoint
• Computer skills
• Driving
• Research
• Bartending
• Serving
• Upselling
• Residential cleaning
• Gardening
Certifications and Licenses
Order picker license
June 2019 to Present
I took the test and passed at Lowe's for an Order picker Cosmetology License
December 2017 to December 2019
CPR Certification
Driver's License
Pallet Jack Certification
Assessments
Bartending — Proficient
March 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Office manager — Proficient
October 2021
Scheduling and budgeting
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Retail merchandising — Proficient
April 2024
Planning, designing, building, and maintaining merchandise displays Full results: Proficient
Cleaner fit — Proficient
April 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
April 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Data entry: Attention to detail — Proficient
April 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Filing & organization — Proficient
March 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Home health aide skills — Proficient
July 2021
Providing care to patients in a home setting
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Office manager — Proficient
December 2023
Scheduling and budgeting
Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Microsoft Office (10+ years), Management (10+ years), Marketing (10+ years), Sales (10+ years), Adobe Photoshop (10+ years), Moderate Fluency in Spanish (10+ years), Data Entry (10+ years), Leprachaun Salon Systems (10+ years), Typing (10+ years), Multi-Line Phone System (10+ years), All Windows
Operating Sydtems (10+ years
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