Customer Service Administrative Support
Resume:
Ashley Rehberg
Starke, FL *****
***************@*****.***
Highly dedicated, compassionate healthcare professional with over 12 years’ experience in administrative support and office management within and outside medical environments. Expert in managing electronic health records, driving sales, and delivering excellent customer service. Proficient in identifying weaknesses and streamlining procedures to enhance workplace efficiency. Thrives in fast- paced settings with strong multitasking and prioritization skills. Work Experience
Store Manager
M&S SCOOTERS LLC-Starke, FL
April 2024 to Present
• Manage store operational requirements by scheduling and assigning employees
• Recruit, select, orient and train employees
• Maintain results by coaching, counseling and disciplining employees
• Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and existing customers
• Ensure availability of merchandise and marketing products in store
• Secure merchandise by implementing security systems and measures
• Protect employees and customers by providing a safe and clean store environment
• Maintain the stability and reputation of the store by complying with legal requirements
• Provide training to improve the knowledge base of the staff and use cross-training methods to maintain productivity when employees are absent
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about inventory control
• Analyze sales figures, forecast future sales and interpret trends to facilitate planning
• Ensure standards for quality, customer service, and health and safety are met
• Respond to customer complaints and comments
• Organize special promotions, displays and events
• Update colleagues on business performance, new initiatives, and other pertinent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Certified Phlebotomy Technician
HCA Healthcare-Gainesville, FL
January 2024 to April 2024
- Performed venipuncture and capillary puncture for blood sample collection.
- Adhered to strict infection-control and safety protocols.
- Prepared equipment, drew blood and managed sample storage and transport.
- Ensured patient comfort and trust during procedures.
- Collaborated with healthcare providers to deliver high-quality service.
- Completed a minimum of seven medical screenings and sample collections per hour. Phlebotomist
Steady Hands Phlebotomy-Gainesville, FL
February 2022 to December 2023
- Conducted venipuncture and capillary puncture for medical testing and transfusions.
- Maintained high standards of infection-control and safety procedures.
- Prepared and managed blood-collecting equipment and samples.
- Achieved a 99.9% accuracy rate in patient records, invoice processing and insurance documentation.
- Ensured 98% patient satisfaction by reassuring and calming anxious patients.
- Performed up to 40 phlebotomy medical screenings, biometric tests and sample collections daily. Phlebotomist/Medical Assistant (Senior Level)
Corizon Correctional Medical Services-Lake City, FL July 2015 to December 2021
- Managed medication setup and administration, vital sign monitoring, dressing changes, patient education and wound care in a 63-bed facility.
- Conducted medication pass for up to 200 patient inmates; completed tuberculosis and blood sugar testing; supported nurse practitioners with weekly clinics.
- Provided care for inmate injuries and medical issues, ensured accurate logging and charting.
- Referred patients as needed to higher-level care.
- Conducted physical and mental health assessments and offered emotional support. Clinical Site Manager/Phlebotomist
Healthwise Solutions, BloodSpot-Gainesville, FL
March 2012 to July 2015
- Implemented a patient education program that increased preventative measure compliance by 25%.
- Streamlined laboratory specimen collection processes which reduced patient wait times.
- Managed administrative duties, including scheduling and maintaining medical records.
- Assisted physicians with patient examinations and treatments.
- Performed basic laboratory tests and provided patient education on health maintenance. Education
Associate's Degree in Healthcare Management
Ultimate Medical Academy - Tampa, FL
August 2016 to January 2018
Skills
• Electronic health record (EHR) management including use of electronic medical record (EMR) systems such as Meditech (8 years) and Epic
• International Classification of Diseases-10 version (ICD-10)
• Patient care and triage
• - Venipuncture
• Medical scheduling and record keeping
• Medical billing and coding th
• Laboratory procedures including basic laboratory tests and proper equipment handling
• Customer service
• Electrocardiogram (EKG)
• Microsoft Office Suite (including Word, Excel, Access, Outlook)
• Emergency medical technician (EMT) experience
• Leadership and team collaboration
• Remote recruiting (5 years)
• Phlebotomy
• Hospital Experience
• Anatomy Knowledge
• Medical Terminology
• Clerical Experience
• Experience Administering Injections
• Vital Signs
Certifications and Licenses
AED Certification
Certified Phlebotomy Technician
First Aid Certification
BLS Certification
CPR Certification
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