Customer Service Software Development

ARISTIDE NORMAN

602-***-**** **************@*****.***

IT DIRECTOR

IAAS/Non IAAS Automation Software Development

Results-driven technology manager of IAAS/non-IAAS, Converged Infrastructure, Software, Data Security, and Automation Engineering and Operations leader with 20 years plus of experience in a large technology institute. Seeking a strategic leadership position to add efficiencies by leverage governance and security, analytical, technical, and project management skills, alongside customer service support and multi-tasking abilities. Proven track record as a Product Owner managing, creating, configuring, and consolidating over $100 billion of infrastructure and software platforms across diverse business lines.

Core Competencies

Develop enterprise technical roadmaps RFI's New processes QA control Innovative solutions

Meet business needs Drive organizational success.

Career Highlights Key Qualifications

Develop business cases to support funding and prioritization of key business initiatives.

Work with the IT Infrastructure, IT Operations, and business teams to implement resilient and high-value systems, with strong business continuity / disaster recovery plans to ensure timely customer value delivery.

Manage a team certifying new product releases for standalone and virtualization technologies, including designing HA, Disaster Recovery, and support solutions.

Skilled in Agile methodologies for managing BAU and engineering development.

Managed Infrastructure Engineering and Automation group responsible for Enterprise Data Center IAAS, non IAAS, baseline certifications, layered product & infrastructure encryption security baseline management implementation & design of maintenance playbooks, and monitoring.

In-depth knowledge of hypervisors for X86, Oracle, and IBM-based security encryption and monitor technologies.

Steers execution on defined, program-level goals for medium-to-high complexity programs.

Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery.

with leadership on delivery status and key decisions needed to support project delivery.

Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps.

Participates in PI planning meetings and other Agile ceremonies for team/teams.

Partner with Portfolio Management team on prioritization / pressure tests plans for feasibility, capacity, and risks.

Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements.

Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management.

Follows and instills documentation best practices to ensure designs meet requirements.

Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions.

Reviews and presents materials to senior leaders on recommendations to solve overly complex portfolio challenges, leveraging relationships and subject matter expertise for the

Work Experience

Wells Fargo Enterprise Hosting Services, Chandler, AZ April 2023 – Present

Compute automation Build Manager

Manage an engineering team that deploys, supports, automates, and manages compute Layered Products, VRA baselines automation, and OS build deployments for Wells Fargo compute environment using QVR and other vulnerability reporting tools.

Use Agile to intake and work projects in a scrum and Kanban setting. Create new processes for reducing the time to market for new server request for Wells Fargo enterprise.

Evaluate new request for IaaS and SaaS.

Manage engineers, Business consultants and application developers to work with sales teams to create and evaluate industry or self-developed tools that enhance performance while reducing costs for the Wells Fargo Enterprise.

Work directly with CTO Executives and Directors to assess areas of cost efficiencies, performance of new technologies and made recommendations based on infrastructure planning and strategic supportability.

Operations management of all tickets related to server provisioning for windows and Linux.

Aristide Norman 602-***-**** Page 2

Drive change review calls and ensure risk is reduced/mitigated/eliminated.

Able to support applications in a 24x7 environment and coordinate efforts with global teams.

Ability work on location in target hire area – in office hybrid work schedule.

Product Manager for more than 350 products delivering roadmaps, dashboard reports for baselines and vulnerability tracking.

Wells Fargo Enterprise Hosting Services May 2018 - Present – April 2023

Compute IAAS/non IAAS Engineer Manager

Managed a high-performing core engineering team to identify and certify new virtual and standalone server platforms such as GPU for AI/ML. Managed the certification of new AI/ML Nvidia cards which were used for Wells Fargo Enterprise AI/ML training.

Single point of intake for Artificial Intelligence ideas, use cases for Global operations and maintain the AI use case pipeline

Help build engineer process for the business case for AI use cases in partnership with Global Operations business partners/ leaders. Managed core AI/ML engineers responsible for testing, certified, and released drivers and fixes for CUDA and Rhel for all Wells Fargo AI/ML platforms.

Facilitate governance, risk and compliance review for all software, LP, and drivers related to AI/ML models being used across global operations IA solutions

Managed SME who prepares material such as playbooks, certification guides for review with Gen AI council and other governance, risk, and compliance reviews (e.g. CMORE etc.)

Oversaw and direct overall deployment plan for large complex AI solutions within Global Operations facilitating conversations across multi-tech delivery teams and CIOs

Drove joint design sessions in partnership with Architecture and CIO teams to ensure robust solution design for end-to-end solution

Acted as an advisor to Intelligent Automation leadership in driving intelligent automation strategy and portfolio

Led Agile-based projects for migration strategies and provided comprehensive documentation for the Wells Fargo enterprise.

Oversaw an Agile team responsible for delivering solutions, support, roadmaps, and updates for monitoring technologies supporting Virtual and standalone server technologies.

Spearheaded the creation of new evaluation processes for virtualization and standalone technologies as a Compute Core Engineering Manager within Wells Fargo's enterprise technology group.

Evaluated processes and recommended cutting-edge e-commerce solutions to reduce costs/enhance capabilities.

Successfully managed software and infrastructure vulnerabilities. Team responsible for evaluating patches and software layered products to ensure server environment compliance with all QID and CVE standards.

Collaborated with AZURE engineers, business consultants, and application developers to develop and assess industry and in-house tools, optimizing performance and cost-efficiency for Wells Fargo Enterprise.

Engaged directly with Senior Management to assess cost efficiencies, performance, and supportability of new technologies, providing strategic recommendations for infrastructure planning and supportability.

Wells Fargo Enterprise Hosting Services, Phoenix, CA May 2002 - 2018

Computer Hardware Engineer

Virtual Hardware Engineering Group Leadership: Acted as a lead in the Virtual Hardware engineering group, facilitating communication between client area, technical organization, and other stakeholders.

Requirement Gathering and Strategic Solution Creation: Planned and conducted requirement gathering sessions, analyzing complex business problems to develop strategic e-commerce-based solutions for Intranet and Internet platforms.

Subject Matter Expert (SME) for Device LDAP Security and Vulnerabilities: Provided expertise in device LDAP security and vulnerabilities.

3rd Level Support for Virtual and Standalone Server Environments: Offered third-level support for Wells Fargo's virtual and standalone server environments, assisting Business Teams and Senior Management in identifying and resolving security vulnerabilities.

Technology Certification and Documentation: Certified new server and virtualization technologies and created run books for HA, Disaster recovery, monitoring, and support solutions, ensuring implementation of functionality standards for SAN and Network connectivity.

Led Teams for AZURE and VM Platform Certification and Support: Led teams responsible for identifying, certifying, and documenting new virtual and standalone server platforms, as well as providing "play book" documentation for the Wells Fargo enterprise platform.

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Solutions and Roadmap Development: Oversaw a team providing solutions, support, roadmaps, and updates for monitoring technologies supporting Virtual and standalone server technologies.

E-commerce Solutions and Process Evaluation: Evaluated new virtualization and standalone technologies as an Internal Consultant within Wells Fargo's enterprise technology group, recommending cost-reducing and capability-extending e-commerce solutions while assessing current processes.

Performance-Enhancing Tools Evaluation: Assessed current processes, industry tools, and self-developed tools for performance improvement and cost reduction.

Strategic Recommendations to Senior Management: Collaborated with Senior Management to evaluate cost efficiencies, performance, and supportability of new technologies, providing strategic input for infrastructure planning and supportability.

Cross-Team Collaboration and Logical Design: Worked with vendors, LOB customers, internal teams, and second-level support groups to create logical designs for enterprise standard technologies.

Familiarity with Project Tracking and Release Management: Proficient in using Project Tracking Portal, STSP, and E2E work and process flows through all release management partners.

Education

Masters of Science Computer Information Systems, University of Phoenix

Bachelor Science Management Information Systems, California State University Fresno

Certifications

ITIL SUSE LINUX/Z/OS

Computer Skills

Languages: Visual Basic HTML XML C++ KSH Perl Python and SQL

OS: Windows server std/ent-RH Linux HP-UX AIX 8.2/3 virtualization technologies such as (AIX Pseries VIO) SUN(LDOM Containers OpsCenter) ESX X86 and HP-UX(VM) Active Directory Pac 2000 NMBACT EA Shaw & Hogan(EAST WEST) CS2000 ACS Visio and MS project manager- (04-present versions)

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