Social Media Scheduling Coordinator

April Loveday

**** **** ** #** • Knoxville, TN **921

865-***-**** **************@*****.***

Objectives

To obtain a career in patient care that utilizes my skills and experience to take my career to the next level. Skills

Medical scheduling coordinator • Patient home care • Knowledge of medical procedures and terminology • Excellent communication skills and detail oriented • Personal care and functionality of patients • Empathetic individual who understands the utmost importance in providing excellent client care Work History

6/2022-CURRENT Caregiver/Personal Assistant • Synergy Home Health • Knoxville, TN

• Planned, prepared and served meals according to dietary instructions

• Ran errands for the client while maintaining a safe and clean environment by performing household services

• Communicated and changes or concerns regarding the client in a timely manner while engaging in stimulating conversations and activities

1/2019-06/2021 Customer Relations • JTV • Knoxville, TN

• Handled incoming calls and emails regarding any issues with purchasing 4/2013 – 12/2018 Social Media Coordinator • River Place Condo’s • Pigeon Forge, TN

• Developed marketing content such as promotional materials and advertisements for social media

• Increased customer engagement through social media and developed ROI-driven strategies

• Interacted with clients in effort to take advantage of positive posts and feedback to boost brand 6/2008 – 3/2013 MRI Tech aide/Scheduler • Abercrombie Radiology • Knoxville, TN

• Oversaw the scheduling of MRIs, CTs, ICD9 Coding and other medical procedures

• Knowledge of medical and scheduling terminology including prep for each exam

• Effectively communicated preparations to patients for upcoming medical procedures 9/2003 – 2/2008 Front Office Manager/Scheduling Coordinator • Summitt Ancillary • Knoxville, TN

• Managed staff of 10 employees to maintain an efficient system for doctors and patients

• Oversaw the scheduling of MRIs, CTs, NucMed and other medical procedures

• Knowledge of medical and scheduling terminology including prep for each exam 2

12/1992 – 3/2000 Deputy Clerk • Knox County Clerk • Knoxville, TN

• Tracked internal legal documents and verified submittal to Clerk’s office for signature and execution to comply with predetermined guidelines

• Prepared and executed official documents in Clerk’s absence to facilitate timely transactions and departmental functions

• Processed payments for fines and fees and issued receipts and updated account balances

• Handled numerous calls per day to address customer inquiries and maintained docket calendar Education

1992-1994 • Associate in Marketing • Pellissippi State Community College • Knoxville, TN

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