Field Service Salesforce Com
Resume:
Vishwa K
Sr. Salesforce Lightning Developer
Summary
Certified Salesforce Platform Developer 1, Platform App Builder, Dev401, ADM 201 and AWS Cloud Practitioner.
Highly Motivated professional with around 8 plus years of IT experience in Salesforce.com as a Developer and Admin using Force.com, APEX, Lightning, and Visualforce.
Proficient in Salesforce Classic to Lightning migration, Apex, Visualforce, Lightning Web Components, and Aura Frameworks
Extensive experience in customizing Salesforce environments, including the implementation of custom objects, fields, workflows, and approval processes.
Proficient in integrating Salesforce with third-party applications and services, ensuring seamless data flow and enhanced system capabilities.
Worked on the designing of Custom Objects, Custom Tabs, Custom Fields, Record Types and Page Layouts.
Data-Driven Analytics and Predictive Modeling.
Strong Practical Expertise on Force.com, Validation Rules, Approval Process, Workflows and Process Builders.
Extensive experience in Eclipse IDE and integration tools such as Apex Data Loader, Import Wizard and Salesforce.com Sandbox Environment.
Experience in Creating Reports and Dashboards for Business Users.
Exposure in migrating code to different sandboxes and production environments.
Hands on Experience on Email2Case Setups, Assignment rules, Escalation rules and Auto Response rules
Strong skill set in Integrations REST with JSON and SOAP services with WSDL.
Involved in all parts of SDLC (Scrum), including Sprint Planning, Daily Scrum Meetings, Sprint Review, Retrospective Meetings, and Backlog grooming.
Well-versed in using Version control tools like GIT and SVN.
Experience in Salesforce CPQ Implementation and Configuration. Configure guided selling, Product rules, product bundles, discount schedules and Big Machine (Quoting tool)
Hands on Experience on Meta Data API and Bulk API.
Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
Proficient in utilizing Salesforce's AI-powered CRM, Einstein.
Experienced in Agile methodology, Scrum Methodology and Waterfall models.
Worked on complete Salesforce classic to Lightning migration Cycle.
Experienced in AWS (Amazon Web Services) and Virtualization based
Technologies.
Hands on Experience in creating and managing Users, their roles and associated groups as per request using AWS IAM (Identity and Access Management).
Stored data in AWS S3 buckets and hosted it in the web pages.
I specialize in using Sagemaker’s first-party templates for ML workflows, integrating CI/CD pipelines with AWS services like CodeBuild, CodePipeline and Code Commit.
Extensive Knowledge in Cloud Computing environments, including Amazon Web Services (AWS) using Amazon EC2, S3, RDS, DynamoDB, IAM, ELB, ECS, EKS, SQS.
Worked on Mavensmate /Sublime Text, Eclipse IDE with Force.com plug- in, command line interface.
Used ML powered insights in Data Cloud with connected models’ data Science teams and was able to bring models insights into Salesforce.
Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
Project: Publicis Sapient is a Platinum-level Salesforce consulting partner. We have designed the Customer Care application using Service cloud and Field Service Lightning.
Responsibilities:
Participated in business meetings with clients to understand their requirements.
Experienced in setting up Field Service features according to clients' unique business needs, including
Installing the Field Service Lightning managed package and Field Service Lightning mobile app.
Proficient in setting up Field Service Lightning (FSL) data models (Work Orders, Service Appointments, Service Resources, Territories, etc.).
Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
Ability to configure Service Rules and Objectives to support Field Service business processes.
Involved in Data Migration using Data Loader, Workbench, and Command Line Data Loader.
Designed scripts for conversational dialogs, rules, and custom scripts for a Chatbot to interact with users.
Created a chatbot live agent that handles chats using NLP (English) for work location scenarios, provides existing case details, warranty details, integrates with live chat, and uses Apex and flows to process dialogs.
Experienced in designing and developing Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs.
Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Vlocity CPQ.
Developed a Field Tracking application for Data Quality Score on standard and custom objects.
Experienced in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, Sales, Marketing, Customer Service, and Support Administration.
Expertise in SFDC Development using Lightning Application, Apex Language, Visualforce Pages, Classes, Controllers, Triggers, Indexes, Locks, web services, components, Tabs, Apex web services, custom objects, reports, Analytic Snapshots, Dashboards, Profiles, Roles, Page Layouts, Org-Wide Defaults, Sharing Rules, and Workflows.
Worked on Lightning Process Builder flows, Connect API, Chatter, and Quick Action.
Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
Proficient in Integration Methodologies, various APIs, Trigger frameworks, Recursive Triggers, VF Remoting, and Asynchronous Frameworks.
Experienced in Salesforce Lightning and third-party integrations with ERP (Marketing Cloud, Service Cloud).
Hands-on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
Created custom Apps, custom fields, Profiles, applied Sharing Rules, handled Page Layouts, Search Layouts, Related Lists, defined Field Dependencies, custom buttons, Validation Rules, workflows, and approval processes.
Responsibilities:
Involved in solution discussions, gathering requirements from business users and development.
Implemented Salesforce lightning Scheduler to automate and enhance scheduling and dispatching operations.
Experience with setting up FL data models (Work Orders, Service Appointments, Service Resources, Territories, etc).
Hands on developing UI using Lightning Web Components (LWC) and server-side controllers.
Understand technical details, solution and built POC’s for different requirements.
Created screen flows, record triggered flows, used lightning components in flows for different business scenarios
Worked on batch apex, queueing batch, queueable classes, platform events according to their limitations for processing large data sets in scheduled intervals.
Developed apex classes with complex custom logic for business validations, auto-creation of records, send email alerts based on the scenario.
Created quick actions, buttons to use flows and lightning components.
Developed In House Field Service Scheduling tab for Team members.
Worked on Field Service and Salesforce Maps and embedded in Existing LWC.
Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.
Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
Hands on experience in writing queries using SOQL and SOL in Apex Classes and Triggers.
Creating custom Apps, custom fields. Profiles. Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
Responsible for technical documents, design documents for the work being done.
Work with version control tools GIT version control with feature branches, code check-ins
Proposing and implementing solutions for business requirements.
Address various Production Defects with high severity by delivering the solutions for the Break-fix Release and provide the support for the project.
Implementing POC’s and determining the best optimal solutions for the emerging requirements and prepare the technical design documents for the solutions.
Responsibilities:
Involved in Lightning migration for the current environment.
Converted Salesforce Classic Visualforce (VF) pages into Lightning using Lightning Components and Lightning App Builder.
Developed Aura Definition Bundles as per requirements.
Created Lightning components and Lightning apps to provide better and more interactive interfaces for end users, enhancing sales processes.
Developed Salesforce Lightning Apps, Components, Controllers, and Events.
Experienced in Lightning Components, Lightning Apps, Lightning Configuration, Sales Console, Flexi Pages, Quick Actions, and Global Actions.
Worked on real-time integration using web services (REST and SOAP API).
Generated JSON structures to integrate data with 3rd party systems.
Developed custom responsive Visualforce pages with Bootstrap, CSS, jQuery Touch, and jQuery Mobile for mobile devices.
Managed sharing access among different users by configuring Sharing Settings, Roles, Profiles, Role Hierarchies, and Permission Sets.
Performed deployments using the ANT Migration Tool, including custom package deployments.
Configured Single Sign-On (SSO) using SAML with Ping Federate.
Participated in end-to-end QA and UAT testing and validation of CPQ, including Products, Pricing, and Quoting.
Implemented various Triggers to auto-generate and deep clone data as per business logic.
Worked on multiple projects in Rally Agile environment and VersionOne, meeting release dates.
Responsibilities:
Worked on Premier Quote to Cash Process, which includes customizing quotes, quote templates.
Created Custom objects, Validations rules, Page layouts, workflows, and triggers as per the requirement.
Configured custom objects like Subscriptions, Products, Billing, Finance and payments, fields and security settings to support Zuora business structure.
Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement
Worked on creating new and cloning the already existing Quotes (Subscriptions).
Knowledge of product catalogs which contain product rate plans and charges that Zuora offers to subscribers.
Worked on Salesforce.com customizations using Apex classes, triggers, Process Builder, web services and VF, which consists of several data integrations and customizations as per the business requirements.
Integrated the Web services for extracting the data from external systems to use in salesforce.com based on API.
Experience in working with AppExchange applications like Zuora in quote management.
Implemented Salesforce Service cloud like creating Queues, assigning Cases to Queues or Users and creating Case Escalation rules and writing Workflow rules for business support and technical support for its channel customers.
Configured and enable service cloud settings like Omni-Channel for agents to work on cases.
Used open CTI integration to connect salesforce with external systems to manage cases from customers
Executed SOQL queries in workbench and data loader to verify Product /Pricing staging data in SFDC/CPQ.
Worked on various version control tools like GitHub, Antirabbit.
Experience in Data Migration using Data Loader, Import Wizard and Cast Iron.
Experience in working with Force.com IDE plugin, Mavens Mate, command line interface.
Worked on Agile project model and involved in documenting IT stories.
Experience in integration of Salesforce.com with external applications by using web services (REST and SOAP API) like Zuora.
Worked on Lightning Components and server-side controllers to meet the business requirements.
Demonstrate technical details and solutions and built POC’s.
Hands on with Salesforce CLI to develop Lightning Web Components (LWC).
Built Custom Lightning Flow for CTI Integration Screens and Business logic.
Written apex batch, schedule classes by implementing Batchable and Schedulable interfaces for processing large data sets in scheduled intervals.
Developed Aura Lightning Components to handle navigation from UI & Lightning Flows.
Knowledge on implementing ChatBots (Einstein).
Implemented Custom Rest API Integration with legacy systems to get data and display on Lightning Flow Screens for CTI Integration interface.
Created Standard & Custom (Apex) sharing rules for Users on Standard & Custom objects.
Involved in setting up Messaging center for Live Messaging.
Worked on Field Lightning Service & Service Console.
Developed Omnichannel and customized logic to updated Omnichannel Presence depending on CTI Integration Cases.
Implemented Email-to-Case, CTI, Legacy System Integration to Create/Updated Service cloud related records.
Followed Agile methodology with JIRA tracking tool.
Used Scratch Orgs for Prototype/POC Developments.
Used VS Code with Salesforce CLI for Custom Development.
Involved in lightning migration for current environment.
Responsibilities:
Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionalities pertaining to all functions of the CRM.
Configured the Health Cloud Patient 360 view, enabling care teams to have a unified and holistic view of patient data, including medical history, insurance details, and care plans.
Developed and customized care plans to streamline care coordination for patients, ensuring care teams had access to relevant patient information for effective decision-making.
Implemented Health Cloud’s clinical data model, including objects like Patients, Care Programs, Care Plans, and Risk Assessments to track patient outcomes and enhance care management.
Ensured all Health Cloud processes and integrations were aligned with HIPAA compliance standards, safeguarding sensitive patient health information.
Integrated Salesforce Health Cloud with Electronic Health Record (EHR) systems to ensure seamless data exchange, improving real-time visibility of patient records and clinical data.
Leveraged Health Cloud’s SDOH capabilities to track non-clinical factors affecting patients’ well-being, integrating this data with the care plan to improve overall care outcomes.
Ensured all custom solutions and integrations adhered to HIPAA guidelines, implementing Salesforce Shield and encryption to secure Protected Health Information (PHI) and other sensitive patient data.
Involved in various Phases of the project, like requirement gathering, requirement analysis, documenting the functional and non-functional requirements.
As a Salesforce admin managed user accounts by creating roles, profiles and user group, security controls, personal information setup, password reset, updating company profile setup.
Implemented customizations using Apex classes, Triggers and Visual force pages.
Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards.
Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics
Developed Custom VF pages and Apex classes and have also written various visual force email templates and Implemented Bootstrap framework for Custom VF Pages for Optimization.
Worked with custom field & page layout customization for the standard objects like account, contact and leads.
Involved in migrating data into Salesforce application using apex data loader.
Generated Reports and Dashboards for weekly and monthly reviews. Involved in business process reviews.
Used various sandboxes for testing and migrated the code to deployment after testing
Used Agile for software development life cycle, documenting and working through systems issues as part of a business analysis team
Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement
Helped in updating role hierarchy and security permissions in Salesforce.
Supported UAT users before and after Production Release.
Designed and Developed Visualforce pages and Apex code for various functional needs in application.
Engaged with the enterprise architecture group to provide thought leadership on technology discussions impacting Salesforce.
Professional Experience
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