Customer Service Front End

Jolene Cash

Choctaw, Oklahoma 405-***-****

**********@*****.***

Professional Summary:

Encouraging person with talents for team building, excellent customer relations aptitude and relationship building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skills:

Dependability

Critical thinking skills

Adaptability

Time Management

Notary

Work History:

Cabela’s April 2024 to July 2024

Cashier/Customer Service

• Front end, Stock front end products; restock products and see supply items efficiently to eliminate waste. Assist with font end activities by operating Customer Service, Returns Desk, Internet order processing and Front-line Registers.

• Cash handling and providing excellent customer service.

• Preform basic mathematical calculations using a calculator / computer to accurately figure production, and labor time associated with any copy production.

• Core competencies include POS systems operation, customer oriented and organized multitudes. Operated POS systems accurately and completed order entry.

• Provided excellent customer service and answered all consumer questions about company products and service.

• Customer Complaints monitored customer preferences to determine the focus of sales efforts and resolve customer complaints regarding sales and service. Conferred with managerial personnel to recommend changes to avoid recurring customer complaints.

PZR/Lightbox

Information Specialist October 2023 to March 2024

• Analyze/review commercial property data.

• Utilize online resources to locate commercial property, associated municipal jurisdictions, and property information.

• Follow processes advised by management to complete task in a timely manner.

• Manage and preserve documents.

• Determine necessary requests, complete, and submit requests according to municipal and Department processes, and find appropriate municipal contacts.

• Monitor requests to ensure timely processing.

• Utilize database to enter information and notes.

• Maintain accurate, updated information in the database.

• Ensure accuracy with all data and update accordingly.

• Complete sufficient research of online resources to obtain documents and information.

• Maintain accurate site cost transactions and notes.

• Coordinate FedEx mailings.

• Effectively manage email workload.

• Foster positive relationships with municipal contacts, team members and supervisors.

• Meet production targets.

April to Oct

Caring for elderly parents

Coldiron Companies LLC August 2022 to April 2023

DOT Safety Manager

Recruiting Specialist, August 2022 to October 2022

• Recruited CDL drivers, onboarding, travel, accommodations, orientation.

• Audited policies and procedures updated and streamlined documentation per DOT requirements.

• Utilized many databases to research, retrieve and update information. Safety Specialist, October 2022 to December 2022

• Log auditing.

• Driver orientation and training for logs and CSA scores. DOT Safety Manager December 2022 to April 2023

• Conduct safety meetings, audits, and inspections to ensure compliance.

• Evaluate performance, identify corrective action, and follow up assessments.

• Planed, implemented, and conducted safety and compliance training programs.

• Research, interpreting, and maintaining data and documents.

• Annual permits, tags, renewals, and title transfers. Executive Heating and Air April 2017 to February 2022 Customer Service Representative/Dispatch

• Generated work order documents scheduled and dispatched technicians.

• Determined necessary permits needed and ordered in a timely manner to the correct city.

• Ordered final inspections.

• Coordinated operations interaction with the parts department and acquisition, as necessary.

• Responsible for customer interaction / satisfaction.

• Daily, weekly, monthly, and annual reports.

• Maintained accurate updated information in database. Trinet Marh 2015 to April 2017

Unemployment Specialist

• Processed unemployment matters received from venders or other sources.

• Supplied technical advice and assistance to claimants and employers.

• Researched claim information, ensuring that accurate information has been provided, correspondence regarding claim determination and special program claim problems or issues.

• Conduct research to determine validity of unemployment claim and resolve discrepancies surrounding charges. Western Flyer Express March 2014 to March 2015

Safety Compliance and Recruiting Specialist

• Collaborate with Owners/Managers, recruited drivers and office personnel.

• Researched, developed, and implemented companies Policies and Procedures.

• Employee liaison, overseeing new employees, training, counseling, warning letters and exit interviews.

• Generate weekly and monthly reports.

• Audited and maintained DOT required documents.

• Performed weekly orientation and Safety training. Frontier Express (Dallas Miller Logistics) January 2009 to March 2014 Safety Compliance and Recruiting Manger

Reviewed researched and developed Companies Policies and procedures manual.

Recruited CDL drivers and office staff.

Training, counseling, document renewals

Tags, title work, permits, maintenance, pre- pike pass, permits, Comdata cards.

Log auditing and training.

Weekly, monthly reports.

Education:

Moore high school graduate Moore, OK

Rose State College Midwest City, OK

Oklahoma State University Stillwater, OK

Demarge College graduate Oklahoma City, OK

Platt College Oklahoma City, OK

DOT Compliance Manager Training On-line

Reasonable Suspicion Training On-line

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