Quality Assurance Soft Skills

Newark, OH ***** 740-***-**** ********************@*****.***

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KEVIN DOUGLAS BERG

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/kevin-douglas-berg-okeva-2a6075110/

https://whatwasisayingblog.com/

https://www.quora.com/profile/Kevin-Douglas-Berg

PROFESSIONAL SUMMARY

Priority-driven IT Technologist well-versed in training people in features and benefits of software and applications. Talented professional adept at finding reliable solutions for client issues. Ready for new role as an Onsite/Hybrid Applications, Lead, Test Manager and or Integrations Specialist

SKILLS

Successfully led migration of multiple applications from on-premises to cloud-based environments, resulting in improved performance and cost savings for organization.

Developed and executed Comprehensive migration plans That minimized downtime and ensured seamless transition for end-users.

Implemented automated testing and monitoring tools to ensure application functionality and performance in new environments.

Provided employee communication training and support to end-users on new system functionality and features.

Provided employee communication training and support to end-users on new system functionality and features.

Collaborated with cross-functional teams to identify and resolve technical issues as well as Business Needs Analysis during migration process.

WORK HISTORY

APPLICATIONS MIGRATION SPECIALIST DEVELOPER 05/2023 TO 02/2024

OSI Engineering, Marysville, Ohio

Utilized Power Apps Infrastructure for application development in the field of technology advancement.

Led the design, origination, structure, testing, data transfer, and implementation of applications.

Contributed significantly to a major project enhancing the reputation of a leading global automotive manufacturer.

Volunteered and was chosen to do the Corporate Internal News for Honda News by the Minute for November 2023 – The First Person to do This at Marysville Location Since the Opening

Participated in the Spirit of “WA” – Made contact with the CEO not once, but twice when informing on possible new concepts as well as Teams Discussion when discovered was not able to be utilized in the company.

IT STOREFRONT ADMINISTRATION 11/2021 to 09/2022

TCS Consulting, Columbus, OH

Performed daily support for over 16,000 employees' critical infrastructure.

Oversaw department configurations of close to 3,000 employee desktop/laptop builds.

Administrator of ServiceNow Application to control Inventory Accuracy.

Key contact in control of inventory, purchasing, and recycling legacy equipment.

Processed customer orders accurately and within agreed time frames to meet service standards.

Exercised leadership capabilities by successfully motivating and inspiring others.

Skilled at working independently and collaboratively in a team environment.

IT TECHNICAL SUPPORT SPECIALIST 01/2017 to 10/2021

Field Nation Work Market, Columbus, Ohio

Collaborated with over 200 vendors to locate replacement components and resolve advanced problems.

Installed and or updated 1,000's of different pieces of hardware and peripherals.

Created multitude of user accounts and assigned permissions.

Configured and tested new software and hardware.

Was involved in plethora of upgrades to end user technology.

Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

APPLICATION MANAGER, TEST MANAGER AND TEST LEAD 03/2005 to 12/2016

Chase, Nationwide Verizon And Sedgwick, Columbus, OH

Owned responsibility of transaction of billions of lines of code monthly between 36 lines of business.

Reported, originated, and administered all supporting project documentation such as 100's or requirements and over 6500 Tasks that had to be reported on.

Originated, presented, and trained over 350 users of Quality Center.

Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.

Operated under Agile and Scrum frameworks to complete releases and well-organized sprints

EDUCATION

The Ohio State University, Columbus, Ohio

Bachelor of Arts, Criminology, 06/1995

CERTIFICATIONS

Scrum Master

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