Baton Rouge Geek Squad

MICHAEL DUNN

**** ******* **., ***** *****, Louisiana, 70811 * 225-***-**** * *******.*****@****.***

WORK EXPERIENCE

BEST BUY, BATON ROUGE, LA

Geek Squad Agent, Apr 2006 – Present

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Disassemble entertainment equipment and repair or replace loose, worn, or defective components and wiring, using hand tools and soldering irons.

Install, service, and repair electronic equipment or instruments such as televisions, radios, and videocassette recorders.

Instruct customers on the safe and proper use of equipment. Compute cost estimates for labor and materials.

Make service calls to repair units in customers' homes, or return units to shops for major repairs. Position or mount speakers, and wire speakers to consoles. US NAVY, EARLE, NJ

Store Keeper, Apr 1993 – Apr 1995

Negotiate and arrange transport of goods with shipping or freight companies. Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.

Determine method of shipment and prepare bills of lading, invoices, and other shipping documents. Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.

Pack goods for shipping, using tools such as staplers, strapping machines, and hammers. Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.

Keep records of all goods shipped, received, and stored. CENTRAL SOUTH MUSIC SALES, SHREVPORT, LA

Store Manager, Aug 1998 – Feb 2006

Manage staff, preparing work schedules and assigning specific duties. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays.

Resolve customer complaints regarding sales and service. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Identify potential for loss and develop strategies to eliminate it. Monitor compliance to operational, safety, or inventory control procedures, including physical security standards. Train loss prevention staff, retail managers, or store employees on loss control and prevention measures. EDUCATION

ZACHARY HIGH SCHOOL, ZACHARY, LA

High School Diploma, May 1992

NORTHERN VA COMMUNITY COLLEGE, WOODBRIDGE, VA

Completed coursework, Jan 1998

Contact this candidate