Customer Service Project Management
Resume:
Meldonna Gray
Contact
Claremont, NC
********.****@*****.***
Objective
Results-oriented professional with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Dedicated Customer Advisor with experience in environments. Communication with credibility and confidence, exhibiting motivation to maintain customer satisfaction and contribute to corporate success.
Education
Catawba Valley Community College
Hickory, NC
Business Management
GPA 3.87
Key Skills
Marketing
Project Management
Budget Planning
Communication
Problem-solving
Experience
November 2018 to August 2024
Customer Benefit Advisor • UNUM
Complaint Handling, CRM Software, Direct Sales, Regulatory Compliance, Call Documentation, Credit Manager, and Customer Service Manager
Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
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