Customer Service

Baltimore, MD ***** 202-***-**** ******@******.***

QUINTON GILLIAM

Morgan State University, Baltimore, MD

Bachelor of Science, Political Science, 07/2024

EDUCATION

Political Science student with excellent customer service and communication skills, seeking full-time employment. Eager to utilize academic knowledge and experiences to effectively contribute to the success of an organization.

PROFESSIONAL

SUMMARY

SALES ASSOCIATE 05/2024 to Current

Gold Leaf, Annapolis, MD

ASSOCIATE 08/2023 to 02/2024

Raising Cane's, Crofton, MD

AMAZON DELIVERY DRIVER ASSOCIATE 08/2022 to 02/2023 Barmona Logistics, Springfield, VA

COVID TESTER 03/2022 to 06/2022

Integra Clinical Services, Gaithersburg, MD

WORK HISTORY

● Utilize Monday Software to code, track, and locate products within the company vault Utilize Dutchie Software to monitor low inventory and remove underutilized company products

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● Audit vault guides to ensure accuracy in product quantity and vault location Perform updates to the sales floor guides, ensuring proper location of company products on the sales floor

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● Locate and organize inventory for future sales

● Fulfilled food orders timely at drive-thru window with speed and accuracy

● Monitored food and beverage supplies, assisting with restocking when needed

● Operated dishwashers and other kitchen equipment according to safety guidelines

● Packed, sorted, and delivered over 250 packages per day

● Proactively communicated with clients to ensure timely deliveries Conducted approximately 20 COVID tests daily on elementary school students, after assessing symptoms, and determining students' needs

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● Effectively communicated with students' caregivers to explain test results and next steps Accurately recorded and maintained testing results and related data in Montgomery County Public Schools database

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