Salesforce Developer United States

Pallavi Kumari

**** ******* ***,

McKinney, Texas - 75071

United States.

Phone: +1-214-***-****

Visa Status : L2S

Email: ***.****@*****.***

LinkedIn: https://www.linkedin.com/in/jhasfdc

Professional Summary :

11x Certified Salesforce Developer with over 8 years of experience specializing in customizing and implementing Salesforce solutions. Expertise in Omni Studio for building and optimizing business processes, workflows, and integrations. Proven ability to translate complex business requirements into scalable Salesforce applications that drive efficiency and business growth.

A brief overview of skill sets mentioned below:

• Has good experience Software Development Methodologies like Waterfall and Agile Methodology using Scrum.

• Strong analytical skills, self-driven, keen to learn and adopt new technologies and processes.

• Having good Experience in POC related work.

• Excellent understanding of Salesforce Security Model.

• Well versed with Object Oriented Programming concepts.

• End-to-end development of Customized Salesforce.com Application.

• Has experience in writing Apex Classes, Apex Triggers and LWC by following best practices and handling Governor Limits Efficiently.

• Using Change Sets, Ant Migration Tool and CI/CD Pipeline with Jenkin/Jules for migration in Sandbox/Production Environments.

• Implemented Record Level and Field Level security and configured their sharing settings.

• Involved in gathering customer requirements from business user teams spread over the Sales and Customer service.

• Involved in creating a gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.

•Developed and Customized salesforce.com application based on user needs.

•Developed field & Lightning Page layout customization for the standard objects like Account, contact, Leads.

• Maintained and gave permissions to communication templates based on Profiles.

•Performed Data Analysis and migrated data from the External Server Database [SQL] to Salesforce.

• Involved in Accounts Merging, maintaining Public Groups.

•Created Reports and Dashboards as per the customer requirements. Worked on Record Types, Validation Rules, Triggers, and Page Layouts.

• Worked with senior team members to analyze each product and its competitor, to integrate new products, and optimize existing products imported accounts and contacts data through Import Wizard.

Skills:

Salesforce Technologies: Apex, Lightning Web Components (LWC), OmniStudio (Vlocity/DPA),Omni Script, IP, Data Raptor.

Force.com: Salesforce Configuration, Security Model, Apex including Triggers, Classes, Batch, Test classes, Flows, Workflows, Process Builders, Record Type, Report Types, SOQL, SOSL etc.

Integration: REST/SOAP Based APIs, Services and Middleware like Windows Server.

Data Management: Custom Objects, Data Loader, Data Migration, Data Modeling

Process Automation: Process Builder, Workflows, Validation Rules,Flows

Development Tools: Salesforce DX, Git, Jenkins, Visual Studio Code, Work-Bench, Data Loader, Lightning Studio etc.

Certifications : Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I, Salesforce Certified Data Architecture and Management Designer, Salesforce Certified Identity and Access Management Designer, Salesforce Certified Sharing and Visibility Designer, Salesforce Certified Application Architect, Salesforce Certified Force.com Developer, Salesforce Certified Omni Studio Developer

Education:

Master in Computer Science

Bangalore University, Bangalore, Karnataka

2007-2010

Professional Certification

• Salesforce Certified Administrator

• Salesforce Certified Advanced Administrator

• Salesforce Certified Sales Cloud Consultant

• Salesforce Certified Platform App Builder

• Salesforce Certified Platform Developer I

• Salesforce Certified Data Architecture and Management Designer

• Salesforce Certified Identity and Access Management Designer

• Salesforce Certified Sharing and Visibility Designer

• Salesforce Certified Application Architect

• Salesforce Certified Force.com Developer

• Salesforce Certified Omni Studio Developer

Professional Experience:

Project- HR Portal [Industry Cloud – OmniStudio (Vlocity/DPA) ]

Salesforce Developer

Simplus, Plano, TX.

Jan,2024 - Present.

Infosys has an internal project HR Portal, where we have to show employee onboarding process. When a potential Candidate applies for job, their information is captured as a lead in salesforce in different stages such as interview schedule, interview completed, offer discussion, offer acceptance and onboarding initiation.

Roles and Responsibilities:

Solution Design: Collaborated with stakeholders to gather and understand business requirements. Designed scalable and efficient solutions using Salesforce features, including custom objects, fields, workflows, and automation.

Custom Development: Written, tested, and deployed Apex code (triggers, classes, controllers) to extend Salesforce functionality. Created custom Lightning components and Omni script to enhance the user interface and experience.

Integration: Integrated Salesforce with external systems and applications using APIs, middleware, or custom integration solutions. Ensured data consistency and synchronization between Salesforce and other systems.

Data Management: Developed and maintained data migration scripts for data import and export. Written SOQL and SOSL queries to retrieve and manipulate data within Salesforce.

Omni-Script [Omni Studio]: Developed Omni-Script for modern, responsive, and highly interactive user interfaces.

Data-Raptors/Integration Procedures [Omni Studio]: Developed DRs and IPs for respective business requirements.

Flex-Card [Omni Studio]: Developed Flex-Cards for respective business requirements.

Security and Access Control: Implemented and enforced security measures, including role hierarchy, profiles, permission sets, and sharing rules. Ensured data security and compliance with industry regulations.

Testing and Debugging: Written unit tests and perform code reviews to maintain code quality. Debug and troubleshoot issues, optimizing code performance and reliability.

Release Management: Prepared and deployed changes through Salesforce development and deployment pipelines [CI/CD]. Managed version control and source code repositories [Jenkin/Jules].

Documentation: Documented code, configurations, and technical specifications. Created user guides and training materials as needed.

Governance and Best Practices: Adhered to Salesforce development best practices and design patterns. Maintained code hygiene and ensure compliance with Salesforce limits and guidelines.

Continuous Learning: Stayed updated with the latest Salesforce features, technologies, and industry trends. Pursued Salesforce certifications to demonstrate expertise.

Collaboration: Worked closely with Salesforce Administrators, Business Analysts, and other stakeholders to deliver solutions that align with business goals.

Performance Optimization: Monitored and optimized system performance to ensure efficient operation, especially in large-scale implementations.

User Training and Support: Assisted end-users and administrators with technical issues and provide guidance on using custom functionality.

Sr. Salesforce Developer

Project- Met Care[Industry Cloud – OmniStudio]

Cognizant, Plano, TX.

Dec, 2021 - Jun,2023.

MetLife has Existing System called Met-Care for Retail Life Line of Business. Legacy Met-Care application has multiple functionalities implemented using Java Technology, where they Service Agent performs Policy Check, Address Update, Event Tracking, Death Claim Notification etc.

We are using Salesforce DPA [Omni Studio] to implement guided flow for the entire process. We have also implemented all the underlying Integration which used to feed external data to Met-Care System.

Retail Life is a Call Centre Application, where User Calles into the Automated Help Line, which uses Salesforce Soft Phone CTI Integrated with Avaya [Third Party]. Calles are routed to available Service Reps based on configuration and then Service Reps performs various operations depending on the need and demand.

Roles and Responsibilities:

Solution Design: Collaborated with stakeholders to gather and understand business requirements. Designed scalable and efficient solutions using Salesforce features, including custom objects, fields, workflows, and automation.

Custom Development: Written, tested, and deployed Apex code (triggers, classes, controllers) to extend Salesforce functionality. Created custom Lightning components and Omni Script to enhance the user interface and experience.

Integration: Integrated Salesforce with external systems and applications using APIs, middleware, or custom integration solutions. Ensured data consistency and synchronization between Salesforce and other systems.

Data Management: Developed and maintained data migration scripts for data import and export. Written SOQL and SOSL queries to retrieve and manipulate data within Salesforce.

Omni-Script [Omni Studio]: Developed Omni-Script for modern, responsive, and highly interactive user interfaces.

Data-Raptors/Integration Procedures [Omni Studio]: Developed DRs and IPs for respective business requirements.

Flex-Card [Omni Studio]: Developed Flex-Cards for respective business requirements.

Security and Access Control: Implemented and enforced security measures, including role hierarchy, profiles, permission sets, and sharing rules. Ensured data security and compliance with industry regulations.

Testing and Debugging: Written unit tests and perform code reviews to maintain code quality. Debug and troubleshoot issues, optimizing code performance and reliability.

Release Management: Prepared and deployed changes through Salesforce development and deployment pipelines [CICD]. Managed version control and source code repositories [Jenkin/Jules].

Documentation: Documented code, configurations, and technical specifications. Created user guides and training materials as needed.

Governance and Best Practices: Adhered to Salesforce development best practices and design patterns. Maintained code hygiene and ensure compliance with Salesforce limits and guidelines.

Continuous Learning: Stayed updated with the latest Salesforce features, technologies, and industry trends. Pursued Salesforce certifications to demonstrate expertise.

Collaboration: Worked closely with Salesforce Administrators, Business Analysts, and other stakeholders to deliver solutions that align with business goals.

Performance Optimization: Monitored and optimized system performance to ensure efficient operation, especially in large-scale implementations.

User Training and Support: Assisted end-users and administrators with technical issues and provide guidance on using custom functionality.

Sr. Salesforce Developer

Project- VMWare [Service Cloud]

Accenture, Bangalore, Karnataka.

Jul, 2014 - Aug 2016.

DCPN is a part of VMWare but a separate system to handle the Case resolution system based on their existing data from various external systems. The system facilitates the On-boarding of a partner, which includes multiple layers of Custom Approval and then finally once the On-boarding gets approved there can be Projects and Cases created, based on the Partner’s Entitlement setup configuration.

Implemented Custom Sales Application, which involved many standard objects like Account, Contact, Case, Task etc.

And many Custom Objects like On-boarding, Star Project, Entitlement etc.

Implemented Custom Community based on Business demand.

Worked on Integrations with various other systems like

• Bug-Zilla (A Java Based "Defect Tracking System")

• VM-Star (A Salesforce System which handles the Account, Contact, User generation)

• Collab-Net (A Java Based "Case Tracking System")

Roles and Responsibilities:

Governance and Change Control: Followed established change control processes to ensure that changes are properly documented, tested, and approved before deployment.

Performance Tuning: Optimized code and queries for better performance, especially in scenarios involving large datasets.

Version Compatibility: Ensured that custom code and integrations remain compatible with the latest Salesforce releases and features.

Code Review and Collaboration: Participated in code reviews and collaborated with other developers to maintain code quality and consistency.

User Story Mapping: Translated user stories and business requirements into technical solutions within Salesforce.

Scalability Planning: Designed solutions that can scale with the organization's growth and evolving needs.

Community and Portal Development: Developed and customized Salesforce Communities for customers, partners, or employees.

Governance Framework: Established and enforced a governance framework for development, including naming conventions, coding standards, and documentation practices.

Code Deployment: Used Salesforce development tools like Salesforce DX with CICD Pipeline, Ant, Metadata API or Change-SET for deploying changes across environments.

Data Architecture: Collaborated with data architects to design data models and relationships that support business requirements.

Compliance and Security: Ensured that custom code and solutions comply with security best practices and data privacy regulations.

Training and Mentorship: Provided training and mentorship to junior developers or administrators to foster skill development within the team.

Community Engagement: Participated in Salesforce developer communities, forums, and events to share knowledge and learn from others.

Performance Monitoring: Set up monitoring tools and processes to proactively identify and address performance bottlenecks or issues.

Sr. Salesforce Developer

Project- GE – NBCU (A child to CNBC) [Sales Cloud]

Accenture, Bangalore, Karnataka.

Sept 2013 to July 2014

VMS Pro was a comprehensive software project aimed at revolutionizing the way our organization manages vendor relationships. This innovative Vendor Management System offers end-to-end solutions for vendor onboarding, performance tracking, procurement, and compliance management. By centralizing vendor data, automating workflows, and providing real-time analytics, VMS Pro streamlines vendor interactions, reduces costs, and ensures regulatory compliance.

Roles and Responsibilities:

Testing and Debugging: Written unit tests and perform code reviews to maintain code quality. Debug and troubleshoot issues, optimizing code performance and reliability.

Governance and Change Control: Followed established change control processes to ensure that changes are properly documented, tested, and approved before deployment.

Release Management: Prepared and deployed changes through ANT Migration Tool. Managed version control and source code repositories [Tortoise SVN].

Version Compatibility: Ensured that custom code and integrations remain compatible with the latest Salesforce releases and features.

Code Review and Collaboration: Participated in code reviews and collaborated with other developers to maintain code quality and consistency.

Performance Tuning: Optimized code and queries for better performance, especially in scenarios involving large datasets.

Compliance and Security: Ensured that custom code and solutions comply with security best practices and data privacy regulations.

Community Engagement: Participated in Salesforce developer communities, forums, and events to share knowledge and learn from others.

Performance Monitoring: Set up monitoring tools and processes to proactively identify and address performance bottlenecks or issues.

Sr. Salesforce Developer

Project- Reach Local (USA) [Sales Cloud]

Hock Technology,Hyderabad, India.

Jan 2010 - Jul 2013

Reach Local is a free business profile that will generate more leads for your business and help you provide better service - on the phone, in e-mail and with text messages. Reach Local is all about creating your own profile in the Reach Site domain. The part of creating the profile in Reach Site is handled in Java which is handled by a separate team. We are designing the UI where users can register their profile and the information and history about their profiles stored in CRM.

Roles and Responsibilities:

User Management: Created and managed user accounts, profiles, permission sets and permission set groups. Assign appropriate roles and access levels to users. Deactivate user accounts as needed.

Data Management: Imported and exported data to/from Salesforce. Ensured data accuracy and cleanliness by implementing data validation rules and data quality best practices. Performed data deduplication and cleanup activities.

Security Management: Established and enforced data security policies. Configured and maintained role hierarchy, sharing rules, and record-level security. Monitored and audited user activity to ensure compliance.

Maintenance and Upgrades: Kept Salesforce up to date with the latest releases and features. Perform routine maintenance tasks such as backup and recovery.

Testing and Debugging: Written unit tests and perform code reviews to maintain code quality. Debug and troubleshoot issues, optimizing code performance and reliability.

Security and Access Control: Implemented and enforced security measures, including role hierarchy, profiles, permission sets, and sharing rules. Ensured data security and compliance with industry regulations.

Data Management: Developed and maintained data migration scripts for data import and export. Written SOQL and SOSL queries to retrieve and manipulate data within Salesforce.

Visualforce Pages: Created Visualforce pages to build custom user interfaces and experiences. Implemented client-side and server-side logic for user interactions.

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