Customer Service Associate

January****-JULY****

Apr **** - Feb ****

Sep ***6 – Mar2017

****/****

Tuaiamoa Puipui

***** **** ** * ****** WA 98001

253-***-**** • ********.*@*****.***

ObjecRve

Diligent and personable customer service representaRve seeking a posiRon in which my communicaRon skills combined with my problem-solving skills can be useful in serving customers. Capable of handling mulRple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest Rme possible.

Work Experience

Customer Service Associate

Home Depot

Manage large amount of incoming phone calls.

IdenRfy and assess customer needs to achieve saRsfacRon. Handle customer complaints, provide appropriate soluRons and alternaRves within the Rme limits; follow up to ensure resoluRon.

Keep records of customer interacRons, process customer accounts and file documents. Follow communicaRon procedures, guidelines and policies. Take the extra mile to engage customers

Customer service associate

Floor & Decor

Manage transacRons with customers using cash registers. Scan goods and ensure pricing is accurate.

Collect payments whether in cash or credit.

Issue receipts, refunds, change or Rckets.

Cross-sell products and introduce new ones.

Resolve customer complaints, guide them and provide relevant informaRon. Greet customers when entering or leaving the store. Maintain clean and Rdy checkout areas.

Handle merchandise returns and exchanges.

Cashier

Jack in the box

greet customers as they enter.

Listened carefully as customer placed order and made sure everything was correct. collect cash or debit using a debit machine.

Counted Rll aeer shie.

EducaRon

Samoana High School

Diploma

REFERENCE available upon request

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