Customer Service Call Center
Resume:
Tenisha Johnson
Giving a excellent customer service to every customer is my Goal
Crown Heights, NY
**.***********@*****.***
Giving a excellent customer service providing a phenomenal customers experience Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Telemarketer
Convergent - Montgomery, AL
May 2018 to Present
Deliver prepared sales talks, reading from scripts that describe products or services Soliciting donations or orders for goods or services over the telephone, persuade potential customers to purchase a product or service or to make a donation. ..Explaining products or services and prices, and answer questions for customers.
Waitress/Hostess
Cracker Barrel - Prattville, AL
2017 to June 2018
Take orders, serve food and beverages, pitching new items on menu, answering questions, set up dining areas, stock service areas, prepare tables, and perform cleaning duties. Take patrons at tables in dining establishment. Checkin with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments and Communicate with customers to resolve complaints ensuring and withholding a satisfying customer experience. Hostess
Eastbrook Cafe - Montgomery, AL
August 2016 to May 2018
• Answered all telephone calls
• Coordinated seating and organized reservations
• Greeted customers
• Accommodated and managed private parties
• Took customer to-go orders
• Upheld a high standard of customer service
• Cleaned and prepared tables
• Monitored training of new employees
Education
High school or equivalent
Robert E Lee High School
Skills
• Customer Service Skills (8 years)
• Telemarketing (2 years)
• Telesales (2 years)
• Telephone (4 years)
• Call Center (3 years)
• Cold Calling
• Customer Service (6 years)
• Revenue Growth
• Bilingual
• Retail Sales (4 years)
• Cashiering (6 years)
• Cash Handling (6 years)
• Customer Support
• CSR
• Customer Care
• Basic Math
• Childcare
• Host/Hostess
• Typing
Assessments
Call Center Customer Service — Proficient
October 2019
Applying customer service skills in a call center setting. Full results: Proficient
Customer Service Fit — Highly Proficient
October 2019
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Familiar
July 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
church youth group
November 2016 to Present
Additional Information
I have plenty of years of customer service. I am willing to learn new ideas and new job opportunities to come.
Contact this candidate