Human Resource Employee Relations

Sara Phillips

*** * ***** ***, **** AZ *****

HR PROFESSIONAL

919-***-**** *************@*****.***

PROFESSIONAL SKILLS and HIGHLIGHTS

Proficient in Microsoft Word, Access and Excel

Exemplary problem-solving skills; able to identify problems and implement the corrective processes

Strong communication, interpersonal and presentation skills

Strong leadership skills, able to prioritize, delegate tasks and make sound decisions quickly while maintain a focus on the bottom line.

Experienced with employment law and benefits

Skilled in cultivating positive relationships with clients and colleagues; particularly adept in communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.

An organized, detail oriented and conscientious self-starter able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure

Absence Leave management experience

Creative, resourceful and flexible able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Passion for Employee Relations and mediation

Valid AZ driver’s license

Proficient in ADP systems, Taleo, Oracle, Icims, Lawson INFOR and WorKDay

Active use of Service Now/ SNOW

EDUCATION

MBA in Human Resource Management

NYIT Ellis College, Old Westbury NY

Graduated: May 2008 GPA: 3.76

BA in International Studies and History

Meredith College, Raleigh NC

Graduated: May 2003 GPA: 3.0

Human Resource Experience

February 2021-Present IBM, Seattle, WA/ Phoenix, AZ-Talent Advisor

Works with client Hiring Managers and business unit leaders to define and document hiring forecasts.

Upon approval of a new requisition, work with hiring manager to obtain role briefing and to agree sourcing strategies and timelines.

Work within predefined recruitment processes while monitoring that process to identify, recommend areas, improve and to always ensure best practices.

Support and lead hiring events for the client.

Identify and implement new strategies with the approach for sourcing of candidates and generating new leads.

Supported the Hyper Care Team while the account was going through a significant technology change.

Leads a recruiting team that has consistently provided the highest offer accepts for the Puget sound area.

Auditing the offers created by the recruiting team.

2019- February 2021 Apidel Technologies at Intel, Chandler AZ – Project Manager I

Use organizational skills to assist with health and wellness program initiatives.

Responsible for assisting with multiple program and project initiatives end to end and the ability to drive solutions.

Provide data analysis required to determine which projects are the most beneficial.

Duties include identifying inconsistencies and report out findings to the appropriate team for resolution.

Helps implement improvements to the Wellness and Resilience program for FAB42.

Drives Programs & Projects to Support Employee Health, Wellness, & Resiliency

Assists and implements events for APTW and other ERGs

Data Driven Analytics to improve productivity

Provide input to HR in new manager training programs

Strong Team & Interaction Skills

Uses MS Office, and expert in MS Excel skills to assist the APTW program

Uses good analytical and communication skills.

Proficiency in MS Access and other Office applications.

Strong stakeholder management skills

Complex problem-solving experience

Change management skills

Strategic Vendor negotiations

2018-2019 ABM Industries, Tempe, AZ- HR Manager

• Serve as key day to day contact for corporate and shared services team members across seven states.

• Provide expertise in coaching and advising managers and employees on HR programs, processes, and procedures.

• Utilize best practice HR approaches in the analysis, development, and implementation of improvements to HR processes and programs including New Employee Orientation, key performance metrics, compliance related items, performance management, employee relations, employee separation, employee communications, and policy administration.

• Research and resolve employee relations issues in a timely manner; provide coaching to all parties and recommend appropriate actions. Perform and analyze exit interviews so that potential problems are surfaced to the correct areas for action and problem avoidance.

• Partner with recruiting and compensation teams in developing appropriate job descriptions and making compensation recommendations for new positions and reorganizations. Design and implement effective communication methods in support of HR initiatives.

• Utilize project management methods to participate in or lead various projects.

• Responsible for leave administration including FML, ADA, and employee protection plan; partner with employee data management and coordinate with payroll as needed; manage unemployment inquires.

• Responsible for maintenance of employee records and files in accordance with internal and external compliance. Perform other duties as assigned.

2017-2018 Spectra, Phoenix, AZ -HR Generalist

Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures.

Assists with the preparation and maintenance of employee handbook/guidebook.

Actively participates in developing department goals, objectives, and systems.

Develops and maintains affirmative action programs, i.e. TERO, EEOC.

Conducts recruitment effort for all exempt and non-exempt personnel, internships, and temporary employees; conducts new-employee orientations; monitors succession and career path planning programs, writes and places job announcements.

Implements and protects the employment cycle for 500 employees and on boarding process for a new casino.

Advises and supports the handlings of employee relations counseling and exit interviewing.

Leads employee relations investigations.

Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts.

Assists in evaluation of reports, decisions, and results of department in relation to established goals and objectives. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.

Performs other incidental and related duties as required and assigned.

Strong stakeholder management skills

Complex problem-solving experience

Change management skills

Strategic Vendor negotiations

2017- 2017 CEC Corporation, Tempe, AZ HR Business Partner

Conducts weekly meetings with respective business units.

Consults with line management, providing HR guidance when appropriate.

Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.

Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.

Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

Provides HR policy guidance and interpretation.

Develops contract terms for new hires, promotions and transfers.

Provides guidance and input on business unit restructures, workforce planning and succession planning.

Identifies training needs for business units and individual executive coaching needs.

Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

2014-2017 Gila River Healthcare, Sacaton AZ Sr Recruiter /HR Generalist

Employee Relations handling corrective action, investigations and terminations

Benefit administration with STD and LTD emphasis

Direct employee facilitation of benefits and services

Experienced with employment law and benefits

Maintains the Employee Service and Recognition Program

Manages the Absence Leave Management program with FMLA a

Leads the recruitment team

Provides Metrics on Recruitment success and goals

Compensation analysis and recommendation

Leads the creation and implementation for organization Employer of Choice branding in recruiting materials and targeted recruitment for Gila River and Ak-Chin Communities

Full-Cycle recruitment process (entry level through executive) to include monthly service quality metrics for time to hire, hiring manager satisfaction, vacancies, retention and vendor service compliance

Coordinates, presents, evaluates and modifies New Employee Orientation Program material and On-Boarding process to ensure delivery of relevant, interesting and informative content reflective of current operations

Facilitates a variety of employee and manager training programs

Developed the Navigator (apprentice program)

2013-2014 Springboard Healthcare Phoenix, AZ Relationship Manager

Maintains the locum's benefits plans

Recruit healthcare professionals for travel assignments and direct hire placement in hospitals nationwide

Develop and maintain healthy working relationships/employee relations with candidates to accurately reflect education, experience, competencies for high quality placements

Business Development and financial accounting for assigned business sector

SPECIAL RECOGNITION and CERTIFICATIONS

2017- SPHR in Process

OTHER PROFESSIONAL EXPERIENCE

2009-2013 HR Generalist/ Practice Manager at Various Animal hospitals

Human Resource management in all areas including recruitment, placement, training, and coaching of staff

Provided marketing & advertising strategies to include internal and external professional newsletter

Compensation and employee benefit programs research and recommendations to align organizational goals and employee needs

Established a team that had record high scores during AAHA evaluation that lead to recommendation for AAHA Hospital of the Year

Maintained and updated the yearly benefits program

Created protocols & procedural documentation for A/P and A/R and in all operational areas

Developed a point-of-entry training program promoting professionalism and practice marketing techniques

Worked with the TPA in organizing the employee benefit plan with year to year updates

Responsible for all HR operations for the practice as well as Payroll

Maximized productivity, profitability, and growth of the hospital through improved hiring, training and coaching of new and existing staff

Worked with providers to ensure high quality of medical care and client satisfaction

Communicated with multi-disciplinary team to meet hospital growth goals

Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately

Delivered consistent performance in Optimum Wellness Plan growth, penetration and retention

Participated in planning and budgeting with the Field Director and Medical Director

REFERENCES AVAILABLE UPON REQUEST

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