Remote work, Varies

Brittany Nelson

CustomerServiceSpecialist, remote

Customer Service Representative with6years of experience delivering exceptional support and resohving inquires effectively. Demonstrates excellent verbal and written ethic, punctuality, andi eapproac oimproving atisaction 3521 Porter Ave, Ogden, 84403

385-***-****

*****************@*****.***

Skills

Excellent verbal and written skills

Basic computer knowtedge, email, internet

10-ey

Organization

Problem-solving

Timemanagement

Teamwork

Attention to detail

Adaptability

Positive attitude

Customer satistaction

Employmenthistory

Early Education Teacher

Oct 2021 -May 2022

Discovery Chubhouse at Riverdole, UT

• Designed interacthve lesson plans, promoting earty childhood development and critical thinking.

• Implemented effective cdassroom management, creating apositive and productive learning environment.

• Collaborated with parents and staff to meet individual student needs, Improving educational outcomes.

• Documented feedings, sleep,and attendance, ensuring compliance with state and federal regulations.

• Maintained a clean classroom, assisted with potty training, and adhered to safety protocols.

• Eager to learn and adapt quickty, demonstrating strong work ethicand punctuality in every task.

Call Center representative, customerservice specialist Nov 2016-Sep 2017

Focus at Roy, UT

• Resolved customer inquiries promptty, boosting satistaction and retention rates. Achieved top performance metrics in call response time and resolution. Streamlined processes with team, reducing average call handling time by 12%.

• Provided accurate product information, Increasing sales conversions.

•Utilized CRM software forpreckse and timely documentation of customer interactions.

•Keen to lean and adapt quickty, consistently meeting deadlines with a strong work ethlc and punctuality.

Warehousing,order picker

Apr 2018

Discover Books ot B00, Ogden, UT

Eficientty picked and packed orders,reducing processing time and improving accuracy. Collaborated with team to enhance workflow, resulting in faster order fulfillment. Maintained acurate Inventory records, ensuring stock levets were up-to-date.

• Resolved order discrepancies promptty, minimizing delays and improving Customer satisfaction.

• Ensured carts and tablets were charged and ready for the next shift. Education

Non-Destructive Inspection, Fundamentalsof Composites Apr 2017- Mar 2024 Ogden-Weber Technicol College ot Ogden

Through this course I completed training courses In Ultrasonic Testing, Magnetic Particle Testing, Radlographic Testing, Electromagnetic Testing, Radiation Safety, basic blueprint reading and oSHAcertilication.

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