Customer Service Account Management

Rehmat Khan Ahmadzai

* ****** ****, ********, ** R2V 5H5

Phone: 204-***-**** Email: ***************@*****.*** Profile

• EnthusiasJc and results-driven customer service professional with a strong passion for financial services and over one year of experience in various roles.

• Proven ability to assist customers in a professional and friendly manner, backed by hands-on experience in managing daily operaJons and customer interacJons.

• Strong technical skills with a focus on promoJng digital and self-service banking opJons.

• Flexible and adaptable, available to work on varied schedules as needed. Relevant Skills

Customer Service and Sales Skills

• Developed strong customer service skills through roles in hospitality and administraJve support, consistently ensuring high standards of service and operaJonal efficiency.

• Comfortable handling simple sales situaJons and promoJng products or services to customers.

• Assisted in organizing community events and outreach programs, demonstraJng a commitment to serving the community and engaging with diverse groups. Banking and Technical Skills

• Proficient in MicrosoX Office Suite, with addiJonal training in InformaJon Technology, focusing on soXware and hardware.

• Experience in using digital tools and promoJng self-service opJons to enhance customer experience.

• Supported financial record-keeping and account management tasks during an internship, gaining valuable experience in handling financial data. Communica7on and Teamwork Skills

• Strong interpersonal and communicaJon skills developed through various roles, including managing hotel operaJons and working in a non-profit organizaJon.

• Demonstrated ability to work effecJvely in teams and collaborate with others to achieve organizaJonal goals.

Work Experience

Hotel Manager

Naran Creek Hotel, Naran, Pakistan

10/2023 – 07/2024

• Managed daily operaJons and staff, ensuring a smooth and efficient operaJon.

• Delivered high-quality customer service, addressing customer needs promptly and professionally.

Intern, Accounts Office

Government OrganizaJon, Mansehra, Pakistan

01/2023 – 06/2023

• Assisted with financial record-keeping and account management tasks.

• Supported the preparaJon of financial reports and documentaJon. Volunteer (Finance Manager)

Elite Refugee, Non-Profit OrganizaJon, Pakistan

02/2022 – 06/2024

• Contributed to various administraJve and support tasks.

• Assisted in organizing community events and outreach programs. Educa8on

Bachelor of Commerce (Specialized in Accoun7ng and Finance) 2023 Hazara University Mansehra, Pakistan

Diploma in Informa7on Technology 2023

Peshawar Board of Technical EducaJon Mansehra, Pakistan Diploma in Commerce 2017

Quaid-e-Azam College of Management Sciences Mansehra, Pakistan

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