Case Manager Administrative Assistant

Brandi Woodruff

(***]-***-****

***************@*****.***

skills

Patience Attention to safety Self-starter

Efficient time management Multi-Tasker Friendly caring personality Detail-oriented Learn from constructive

criticism

Exceptional communication

skills

Maintain composure Organized Excellent interpersonal skills Experience:

Case Manager, Signs of Hope RISE Department 11/2021 – 6/2024 As a RISE case manager I provide intensive and comprehensive services to victims of all forms of human trafficking and exploitation to include but not limited to which can include: Crisis response, Safety planning, Relocation assistance, Case management, Transportation assistance, Individual and group counseling, Housing assistance, Court accompaniment and support, Assistance obtaining identification and other essential documents, Assistance accessing medical care, including dental and vision care, Referrals for mainstream services such as SNAP, TANF, and Medicaid. Coordination with other entities such as: law enforcement, Department of Family Services, immigration support, legal assistance & record sealing & expungement, financial education & credit repair, job training programs, and educational services including obtaining a GED. Community Navigator, Clark County Department of Juvenile Justice 11/2020 – 11/2021

Community navigator works within the community to perform a variety of technical and professional duties to support the safety, well-being, and success of youth and their families. Performs various assessments, behavioral intervention techniques, referral and service linkage, prevention services and education to youth and their families participating in the Truancy Prevention Outreach Program. Advocates for children and families. Administrative Assistant, Comprehensive Treatment Center 10/2020 – 3/2021 Obtain payments due from patients at the reception window. Communicate with clinic administrator when a patient is not paying their fees. Be discrete and polite when informing patients of an overdue balance. Reconcile daily deposits with software reports of patient payments. Advise the clinic administrator of any discrepancies immediately. Appropriately label and control patient’s urine sample that is submitted for testing. This includes checking the temperature on urine samples. Track all patients’ monthly drug screen sample collection and assure that each patient has a drug screen once monthly and upon admission. Answer and direct calls from multi-line phone. Greet patients upon their arrival to the clinic and inform them of any messages or

“flags” they may have from other staff members. Clean, dust, and empty trash within their respective work area in between scheduled cleanings. Assist program administrator with filing, typing or other administrative responsibilities necessary. Keep admission packets, blank file documents, and patient handbooks stocked so that staff can always be prepared for new admissions. Keep inventory of urine bottles, gloves, and other pertinent materials for ordering purposes. Order supplies necessary to perform the job adequately. Act as a patient coordinator that works under the direction of the clinic administrator and medical director. Responsible for opening a patient chart for prospective new patient and will walk the prospective patient through the intake process. Copy two forms of identification from the prospective patient, one being a current state-issued ID, and place it into the patient’s record. Follow the guidance of the program administrator in assigning a primary counselor to the new patient and setting up the payment account. Check for dual enrollment to other methadone programs. Report any suspicious activity, neglect, or abuse by a patient or staff member to the clinic administrator, executive director, or medical director or appropriate authorities immediately.

Security Officer at Las Vegas Valley Water District 05/2019 -10/2019 Conducted investigations, interviewed suspects, victims, and witnesses, completed efficient fact-based reports to reflect findings. Maintained surveillance and security of the premises. Assisted management with recruit training. Maintained communication with teammates, supervisors, staff, and dispatchers. Kept efficient fact-based log of incidents and risks. Trained and evaluated new officers in daily operations, emergency situations, skills, teamwork, and judgement. During emergency situations assist individuals to establish and maintain calmness during various emotional states. Field Training Officer within Security Department, Wynn Hotel and Casino 05/2016 - 5/2019

Conducted investigations, interviewed suspects, victims, and witnesses, completed efficient fact-based reports to reflect findings. Maintained surveillance and security of the premises. Assisted management with recruit training. Maintained communication with teammates, supervisors, staff, and dispatchers. Kept efficient fact-based log of incidents and risks. Trained and evaluated new officers in daily operations, emergency situations, skills, teamwork, and judgement. During emergency situations assist individuals to establish and maintain calm during various emotional states.

Security Officer, Trump International Hotel 05/2015 - 05/2016 Conducted investigations, interviewed suspects, victims, and witnesses, completed efficient fact-based reports to reflect findings. Maintained surveillance and security of the premises. Assisted management with recruit training. Maintained communication with teammates, supervisors, staff, and dispatchers. Kept efficient fact-based log of incidents and risks. Trained and evaluated new officers in daily operations, emergency situations, skills, teamwork, and judgement. During emergency situations assist individuals to establish and maintain calm during various emotional states.

Family Services Specialist, Department of Family Services Clark County 10/2013 - 11/2014

Performed a variety of professional child welfare and protection duties to support the safety, permanency, and well-being of children. Performed various assessments, implements treatment and behavioral intention techniques for clients that have been identified as: abused, neglected, and abandoned, behaviorally or emotionally impaired or medically fragile. Performed a variety of administrative support services for children and families served including various organizational, systems, budget, and analytical tasks. Security Officer Bally Technologies 08/2012 - 08/2013 Conducted investigations, interviewed suspects, victims, and witnesses, completed efficient fact-based reports to reflect findings. Maintained surveillance and security of the premises. Assisted management with recruit training. Maintained communication with teammates, supervisors, staff, and dispatchers. Kept efficient fact-based log of incidents and risks. Trained and evaluated new officers in daily operations, emergency situations, skills, teamwork, and judgement. During emergency situations assist individuals to establish and maintain calm during various emotional states.

Office Assistant, Prosthetic Center of Excellence 07/2011 - 05/2012 Obtain payments due from patients at the reception window. Communicate with clinic administrator when a patient is not paying their fees. Be discrete and polite when informing patients of an overdue balance. Reconcile daily deposits with software reports of patient payments. Advise the clinic administrator of any discrepancies immediately. Answer and direct calls from multi-line phone. Greet patients upon their arrival to the clinic and inform them of any messages or “flags” they may have from other staff members. Clean, dust, and empty trash within their respective work area in between scheduled cleanings. Assist program administrator with filing, typing or other administrative responsibilities necessary. Communicated appointment information and managed client schedule via telephone and in person. Completed billing requests to submit to insurance companies for payment.

Security Officer, Bike Officer, and Dispatcher, Venetian Resort and Casino 01/2008 – 03/2011

Conducted investigations, interviewed suspects, victims, and witnesses, completed efficient fact-based reports to reflect findings. Maintained surveillance and security of the premises. Assisted management with recruit training. Maintained communication with teammates, supervisors, staff, and dispatchers. Kept efficient fact-based log of incidents and risks. Answered emergency and non-emergency business calls during emergency situations assist individuals to establish and maintain calm during various emotional states. Marshall County Sheriff’s Department, Communications Officer-Madill, OK 05/2004- 02/2006

Answered and triaged 911 emergency phone calls, assessed each situation based on current policy. Made crucial decisions for the dispatch of police, fire, Sheriff and Emergency Medical Services relevant to each emergency. During emergency situations assist individuals to establish and remain calm during various emotional states. Collaborated with other emergency services personnel to provide prompt and efficient assistance. Maintained professionalism and composure on each call, despite circumstances of the emergency. Facilitated maintenance of the systems linked to the National Crime Database.

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