Health Care Home
Resume:
Laura Parray, RN,MS
*** ******** ***** **** **** FL 32746
********@***.***
SUMMARY OF QUALIFICATIONS
Senior level operations management experience in the delivery of health care and services. Full Clinical Operation responsibility for multi-site operations throughout New York and Florida.Twenty-Six (26)Yrs of key competencies in the following areas:
* Large-Scale Clinical Operation
* Clinical Data Management
* Principle Based Leadership
* NYS/ FL LTHHCP/ MLTC/ CHHA/
LHCSA.
State and Federal Compliance
* Clinical Project Management
* Staff Development and Accountability
* Performance Improvement
* Redesign / build Clinical Infrastructure
* Joint Commission Accreditation Standards
PROFESSIONAL EXPERIENCE
GUARDIAN CARE SERVICES, Inc, FL 2012- Present
Senior Director of Operations/ Admin. / DPS
( Medicare and Medicaid Certified)
Full Clinical responsibilities and management of Home Health Care and Home Infusion Services. Over see the development and ongoing monitoring and updates of policies and procedures to support the mission and goals while ensuring regulatory and accreditation compliance. Provide leadership and direction to the clinical team. Comprehensive Assessment for OASIS compliance, Quarterly review / audits and reports.
• Reports to the Governing Board and overall management responsibilities for the clinical and operational activities of the Home Health Care Agency.
•Responsible for organizing, directing and staffing of the organization and establish mechanisms for measuring and maintaining quality care and organizational Performance Improvement.
•Contractual Agreements and Partnership with MLTC / Medicaid / Medicare Contractors, Veterans Association, MDs and Home Infusion Pharmacies.
HOME HEALTH CARE CONSULTANT 2006-2012
Independent Consultant
•Joint Commission Accreditation, AHCA and DOH Plan of Correction, Startups
•Strategic planning, marketing and implementation of organization policies
•Employee development, information technology, finance and human resources.
•Start Up of 3 Licensed Home Care Service Agencies (LHCSA) in NYC
New York Health Care, Inc., Valley Stream, NY 2008 - 2012
A leading for-profit Home Health Care Services and Home Infusion Therapy with annual revenues of $60 million for 5 branch locations and 3 Home Health Training Programs. Company accredited by JCAHO.
Administrator / Director of Patient Services / Compliance Officer
Full Clinical responsibilities and management of home health care and home infusion services provided for five branch locations. Provided leadership and direction to branch management for 1,050 field employees and 80 office employees. Ensured optimal staffing to meet the needs of a diverse client base. Met strategic goals.
•Patient census grew from 900 to1500 during tenure.
•Successfully relocated four of the five offices during tenure due to growth.
•Improved clinical structure and compliance by introducing a new clinical tracking tool, focusing on staff education and conducting mock surveys.
•Achieved 100% on HRA audits, excellent ratings on audits conducted by contractors and successfully passed DOH and Joint Commission Surveys.
•Track record of success building, leading and coaching teams.
•Lead various committees as required, ensuring objectives are achieved.
FOUR SEASONS LTHHCP & RENAISSANCE LHCSA NY` 2006 - 2008
Administrator / Director of Patient Services
Provided leadership to start up LTHHCP and an established for-profit LHCSA (400 patients). Liaison with NYC and NYS-DOH officials pertaining to policies and procedures and compliance with Federal, State and local regulations. Provided guidance and leadership to create an effective clinical operational strategy and structure with appropriate staffing for both entities.
•Established Lombardi program, licensed by DOH. Successfully filled all 100 slots within first 9 months.
•Ensured both entities were compliant with all local, state and federal regulations
•Refined clinical skills of staff by developing teaching modules:
•Revised the “Fall Risk” assessment tool and educated staff. Fall rate decreased from 20% to 5%.
Visiting Nurse Association of Brooklyn,NY 2003 - 2006
(CHHA & Managed Care),
Supervisor / Assistant Director
Supervised and managed 55-70 professional and ancillary staff and a census of 450-600 clients. As Assistant Director, managed 8 Managers, 5 Clinical Supervisors and 180-200 administrative and ancillary staff and a census of 1,500 clients.
•Worked with department managers to establish appropriate clinical skill mix, monitor variances and rectified skill mix deficits and gaps.
•Lead OBQI Committee
•Ensured DOH and Joint Commission compliance
•Managed daily Clinical Operations.
VICTORY MEMORIAL HOSPITAL (LTHHCP) 2000 - 2003
Supervisor / Assistant Director
Managed daily clinical operations and a staff of 50-60 employees and census of 450-500 for the leading Lombardi Program. Ensured compliance with regulatory and clinical statutes.
•Successful HRA Audits and DOH Surveys
•Increased average daily census by 30%.
PARKER JEWISH- LTHHCP NY 1998 - 2000
Case Manager
•Ensured coordination and service delivery of quality care for 50-120 patients while administratively was responsible for Supervising 40 Home Health Aides.
STAFF BUILDERS HOME CARE, BROOKLYN, NY 1995 - 1998
Supervisor of Clinical Services
Oversaw care delivery and coordinated the activities of a multi-disciplinary team, ensuring optimal patient outcomes achievement with the available resources with compliance.
• Reviewed policies and procedures
•Ensured best practices and compliance
Anti defamation league of B’nai Brith, NY 1984-1995
Assistant manager (fiscal Department)
•Direct fiscal and operational management to achieve performance standards
•Worked with operational support areas/account managers to resolve issues.
EDUCATION
ASHWOOD UNIVERSITY, Denver, CO
2009 B. S, Marketing
2001 M.S.,Health Administration
1998 BSN, Nursing
Kingsborough Community College,NY
1995 AAS, NURSING
1984 AA, Accounting
License and certifications
Registered Nurse, NYS
Registered Nurse (Florida)
RN UAS,ACLS, BCLS, EKG INTERPRETATION, IV Home infusion (PICC, Midline), Attention deficit in adults and children.
COMPUTER SKILLS
MS OFFICE, HBOC (Mc Kesson), Santrax and HC Plus, NDOC, HHA Exchange and HealthWyse Systems, AXXESS System.
( Will be relocating to Brooklyn, NY)
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