Support Engineer Technical
Resume:
RICO GENEROSO GAVIOLA RAMOS
* ***** * ***** *****, Tandang Sora, Quezon City, Philippines 1116
Contact number - 006***********
***********@*****.***, ******************@*****.***, fb: ricogeneroso ramos, rico ramos OBJECTIVE
To participate as a Customer Support Engineer
PERSONAL DATA
Civil Status: Married Citizenship: Filipino
EDUCATIONAL BACKGROUND
Period School: DON BOSCO TECHNICAL COLLEGE, City of Mandaluyong, Philippines 1989 – 1996 Collegiate: B.S. in Electronics & Communications Engineering (B.S.E.C.E) 1985 – 1989 Secondary School
1978 – 1985 Grade School
OTHER SCHOOLING
1991 - 1993 Fort Bonifacio, City of Makati
Military Schooling: Reserve Officer’s Training Course – Air Force April – May 1992 Fort Bonifacio, City of Makati
Military Schooling: Summer Cadre Training
1987 – 1989 Don Bosco Technical College, City of Mandaluyong Vocational Course in Electronics
WORK EXPERIENCE
June 2011 – February 2024 - TECHNICAL SUPPORT ENGINEER (LEVEL 2) SeaChange - XOR-Media -Perform remote call support/ connectivity (APAC, EMEA, US) for diagnostics
(Servers and Storage) of broadcast storage, Media client servers using Remote connectivity and tools for Engineering diagnostics (Cisco VPN/Anyconnect, VPN, RDP, Teamviewer, Filezilla)
- Product Engineering Escalation of details for issues requiring patch and feature development
- Collect log data/ other descriptive analysis of workflow for Engineering Root cause feedbacks
- Technologies involved – EXD, RAID 5, 6, ISCSI, Samba, Infiniband
- Communicate w/ broadcast clients on engineering updates/ & patches thru remote connection
- Remote configuration of RMA’d playout servers, parts/ drives for replacement
- Ticket track/ Escalation software proficiency: (Altassian–Jira, Salesforce) 14 August 2010 – June 2011 - PROJECTS ASSISTANT – (Projects-based delivery of USD $3Million) WAM Pacific Philippines (a Broadcast, Lighting, RF supplier) a) Projects delivery inclusive of project commissioning and coordinations - for TV 5 network Philippine’s first fully-digital Studio system – HD-SDI SMPTE 259
- Integration of 1 TV production Studio & 1 NEWS studio in – HD-SDI – Kahuna Switcher & Snell glue
- Integration and interconnectivity of Clearcom Eclipse intercom system to 5 Studios Philippine’s first fully-digital Microwave broadcast infrastructure – COFDM technology
- 2 COFDM Full HD-SD ENG Trucks by ENG Mobile,
- Microwave System – BMS system (repeater and main RX site) backbone (frequency, antenna alignment coordination, field calibration tests of portable microwave units), commissioning and User-acceptance test Coordination with TV network for hands-on system trainings: Digital Microwave backbone
Clearcom Intercom system for ENG and Studios
ENG truck operation (baseband/ RF) and training
Temix Satellite Terminal SNG (C-band)
-Project coordination of field results to parent suppliers as well provide on-site local support for the following product lines (BMS, ENG,Temix, Clearcom, SNELL), on warranty items for replacement
-Project proposals preparation for client’s Microwave system & DSNV truck
-Workflow review of client’s requirements for technical solutions proposal/ product development/ features enhancement with supplier manufacturer
1 November 2005 – June 2010 BROADCAST OPERATIONS SUPERVISOR Digital Media Systems - Bahrain
a) Supervise, assist manpower operations assigned to Transmission Control/ NOC, Press Suites, maintain signal integrity/ recovery and automation, in-house and pass-thru channels, provide, update daily logs of checks done in operations.
b) Perform 1st line level recovery procedures for Playout/ Presentation, pass thru, DVB, CMS, CAS, RF, Plant Maintenance teams and Customer inquired issues. c) Streamline manpower workload per shift for quality on-air viewership. Operators supervised in NOC per 12-hour shift handled: 12 23 January 2005 – October 31 BROADCAST TECHNICIAN/ PRESENTATION Digital Media Systems - Bahrain
- Perform material ingest, QC, transmission monitoring, Press suite Live operations,
- Line feed recordings, short turn-arounds, Operations final transmission requirement logs and on-air recovery procedures on Pay per view and pass-thru channels, Fill-up daily reports on Uplink, Automation and Press Suites/ Recordings
- Presentation channels handled:
-Sat-Sun Ascott/Ch.4 Horseracing,- daily and season ESPN, Fox Sports live events -Daily: ABC, NBC, MSNBC, -UEFA – Bilingual feeds
November 2004 – January 2005 COLLEGE INSTRUCTOR - (Broadcasting) College of Engineering Don Bosco Technical College Manila, Philippines 1 August 2003 – January 23, 2005 SUPERVISOR, ENG VAN OPERATIONS ABS-CBN, Manila, Philippines -Supervise ENG van manpower assigned to live News and Entertainment, handle live field deployments/ coverage events
-Prepare and maintain operational budget and lead project upgrades on facilities. -Coordinate with service groups and suppliers on parts for repairs and regular
schedule maintenance, demos, perform direct maintenance on equipment
-Concurrence details/ preparation & 1st level usage & annual CAPEX: USD $ 350K
-Concurrence details/ preparation & 1st level usage & annual OPEX: USD $ 250K
-Actual hands-on and live operation as ENG van and Production Engineer
-Production Van/ Eng Van integration – 2 Production vans, 2 ENG Trucks 1 October 1997 – July 31, 2003 JR. SYSTEMS ENGINEER (MAINT.) ABS-CBN, Manila, Philippines Remote Operations dept., Network Engineering division Skills developed:
-Digital Satellite News Gathering – Operation of Fly-away terminal units
(Portable Satellite Uplink Transmission in C-band TVRO Dish alignment Satellite BGan (Nera, Inmarsat)
-Helicopter Microwave News Gathering – 7 GHz (Airborne camera & microwave)
-Electronic News Gathering – ENG Van operation (Oshkosh/ E.N.G. Technologies)
(Mobile Microwave transmission at 7 GHz)
(Fixed Microwave Installation/ Transmission and Receiver operation)
-Preventive Maintenance of Retractable mast systems 16 April 1996 – 30 September 1997 TECHNICAL ASSISTANT – ABS-CBN, Manila, Philippines Engineering Directorate, NEWS&CURRENT AFFAIRS division Prepares visual presentations, Engineering Research work & Administrative duties for Directorate
27 June 1995 – 22 March 1996 ON-THE-JOB (INTERNSHIP) – Technical Operations Center ABS-CBN, Manila, Philippines (TOC), TV Engineering division Assist Broadcast Video Systems Integration with outsourced integrators (Swiderski) GOVERNMENT PROJECTS – INVITED to PARTICIPATE
September 2018 - September 2019 – SEA GAMES Broadcast Technical preparation
- PROJECTS ASSISTANT/ SYSTEMS ENGINEER
– Facilitate in the International Media Center broadcast system design. Covers routers, multi-view, intercom and communication links, site ocular inspections
October-December2015–Asia Pacific Economic Cooperation Summit Meeting (APEC)
(preparation& coverage)
- PROJECTS ASSISTANT/ INTEGRATION SYSTEMS ENGINEER
– Facilitate in the International Media Center broadcast system design and actual hands-on systems integration. Covers routers, multi-view, intercom and communication links, project management technical coordinations December - January 2015 – POPE VISIT IN MANILA (preparation and coverage)
– PROJECTS ASSISTANT
– From Ground-zero Broadcast system design and integration, ingress/ egress. Covers routers, multi-view, intercom and communication links
SEMINARS/ TRAININGS
July 2014 IELTS (International English Language Testing System - British Council Over-all Band Score – 7.0 2012 Universal Media Library (Linux) Storage server – SeaChange servers & Media Server 2011 BMLEX Cluster Storage server/ Media Client (MCL) 2009, 2010 Broadcast Asia, Communications Asia, CABSAT June 2006 Playbox Training Course - Playbox servers 14 May 2006 Omnibus Automation Operator Training Course – Omnibus Automation 1 June 2006 Media Manager Training Course – Omnibus Automation 12 March 2005 SeaChange Broadcast Media Cluster – SeaChange Server Basic Training Course 1 March 2005 ADC 100 Operator/ Maintenance Training Course – Harris Automation 2005 Softel Subtitling system – SOFTEL Intl.
2005 Basic DVB and Compression – Harmonics
2004 Interaction Management – DDimensions Intl.
2004 Effective Business Writing – ABS-CBN
22-23 April 2004 Modern Project Management – PSSI
14 November 2003 Newsroom & Command & Control Systems – Leitch 14 November 2003 Analog-to-Digital Upgradeable – Harris Intl Transmitters for the Worldwide Market 11-12December 2003 Engineering the Performance System – Kepner & Tregoe 19 July, 2003 Audio for News and ENG Operations – ABS-CBN Aug, Sept. 2003 Supervisory Course – ABS-CBN
10, October 2000 Airborne Microwave Video Imaging – L3 -WESCAM 1999, 2000 Workplace Safety – ABS-CBN
16 December 1999 Spectrum analyzer measurements – Agilent July – 3 August 1997 Trainor’s Training Workshop – ABS-CBN 25 February 1996 Broadcast Engineering – ABS-CBN
18 February 1996 Local Area Networking – Don Bosco Technical College 18 January 1995 Programmable Logic Control – BOSCH 10 December 1995 Immulite Technology – DIAGNOSTIC PRODUCTS 26 November 1995 Outside Plant Engineering – DIGITEL 10 November 1995 Microwave Communication Design – CERTC Review Center 19 January 1990 Data Communications – NEW ERA Review Center CHARACTER REFERENCES
EMMANUEL AVERILLA, MBA Col. AUGUSTO PADUA, GSC
External Relations Deputy A5 (Civil-Military-Operations) Don Bosco Technical College Philippine Air Force
**************@*****.*** ********@*****.***
I hereby certify that the above information is true and correct to the best of my knowledge RICO GENEROSO GAVIOLA RAMOS
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