Customer Service Administrative Assistant

**** * ***** ****** *** ● Phoenix, AZ ***** ● 480-***-**** ● *******@*************.***

Georgia Micola

Objective

Seeking an associate administrative position, offering immediate challenges and professional development opportunities.

Qualifications

Works effectively in direct and indirect contact with clients. Able to troubleshoot possible issues and supply solutions based on situational needs and tactfully answer questions. Ability to analyze needs and provide direction. Excellent written and verbal communications skills. Proficient in Microsoft office suite, including but not limited to Outlook, Word, Excel and Publisher. Typing Minimum of 45 WPM.

Professional Experience

2022- Present Wells Fargo Phoenix, AZ

Small Business Customer Service

Receive Calls for support in the Small Business Call Center. Proactively seek out ways to improve and provide solutions to improve customer satisfaction. Support customers in protecting their account when fraudulent activity is detected. File claims and eduate clients on ways to pro-actively account for future transactions. Perform moderately complex research to resolve more complex customer problems including communicating with other departments to resolve customer issuesSupport and educate client on new items or online procedures that could benefit their business.

2014 – 2021 Knight Air Conditioning Phoenix, AZ

Administrative Assistant, Customer Service

Responsible for all customer contact, involving but not limited to the sales of products, servicesand service related issues. Fundamental knowledge of Air Conditioning and its products and equipment.. Responsible for scheduling of service calls and installs to customer satisfaction. Experience with Finances and Income analysis, Bank reconciliation and accounting duties related to AP and AR.

2005— 2014 Jacks Telecom Phoenix, AZ

Office Manager, Customer Service

Responsible for all customer contact, involving but not limited to the sales of products, services and service related issues. Fundamental knowledge of telecommunication products, equipment related and dial tone or IT related. Responsible for scheduling of service calls and installs to customer satisfaction. Experience with Finances and Income analysis, Bank reconciliation and accounting duties related to AP and AR.

2001— 2005 Qwest Communications Denver, CO

Small Business Sales Consultant

Work effectively with customer to identify needs and tactfully answer questions, sell products and services. Fundamental product knowledge of telecommunication features and product including voice and data. Maintained and encouraged loyalty through courteous and efficient resolution of disputes and complaints. Experienced in sales and training.

2000— 2001 Denver Phone CO. Denver, CO

Project Coordinator

Work effectively with customer to identify needs and tactfully answer questions, sell products and services. Excellent planning and communication skills. Provide all necessary data to lead techs and programmers based on interview skills with clients. . Fundamental product knowledge of telecommunication features and product including voice and data. Maintained and encouraged loyalty through courteous and efficient resolution of disputes and complaints. Experienced in sales and training.

1988-2000 PepsiCo/Pizza Hut Inc/Yum Brands Multiple locations

General Manager/Training Manager/Acquisitions Manager

Experience in all levels; from customer service to corporate decisions. Human resources, profit and loss accountability, budget projections, product inventory and maintenance, new asset acquisitions and architectural design based on operational needs. Managed up to 30 people ranging from hourly employees to mid-level management.

Education

Degrees

1982— 1992 Colorado State University Fort Collins, CO

References

References available upon request.

Contact this candidate