Scheduling Coordinator Customer Service
Resume:
Michelle Lewis
North Lauderdale, FL *****
**************@**.***
To work in a challenging field that utilizes my attention to detail, people-pleasing skills and my desire to strive towards excellence in the workplace.
Authorized to work in the US for any employer
Work Experience
Scheduling Coordinator
Working Nurses Homecare-Margate, FL
August 2023 to Present
Assessing client needs through in-home visits to develop personalized care plans. Coordinating and scheduling the deployment of Homecare staff, matching caregiver qualifications and availability of home based care services. Providing support and guidance to caregivers and clients. Managing administrative tasks related to Homecare services.
Sales Associate/Cashier
Burlington-Lauderhill, FL
October 2022 to Present
Provide a positive customer experience with fair, friendly courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customer purchase. Resolves customer issues and answer questions. Process returns transaction.
Scheduling Coordinator
Trilogy Home Healthcare-Coral Springs, FL
February 2023 to September 2023
Primary responsibility is to schedule and manage the flow of patient care, ensuring that quality service is provided and patient satisfaction met.
DME Coordinator
ADVANCED CARE SOLUTIONS-Coral Springs, FL
February 2023 to August 2023
Responsible for taking all referrals received from referral sources such as physician offices, discharge planners, case managers, and other sources. Ensures that all intake forms are complete, clear and within company's scope of service. Enters customer demographics into the computer system, verifies insurance, obtains a valid physician order, communicates ability to service the customer to the referral source, communicates with other departments to facilitate the processing of the delivery and notifies customers/ families regarding coverage, payment responsibilities and delivery schedules. Daily responsibilities include the development of relationships with referral sources and communication with outside sales team.
DME Coordinator
Healthfirst (New York)-New York, NY
January 2013 to August 2022
Coordinate patient referrals transition to home care services and assist with the collection of pertinent medical data related to the need for Durable Medical Equipment and/or supplies. Present a positive professional image and promote the company in all work situations. Responsible for developing a good working relationship with patients, families, physicians, nurses, and other referral sources. Obtains authorization for services as needed For payors. Gather pertinent clinical
information and disseminate to clinical staff, enter all information necessary in the computer to produce a complete patient recorrds. Obtains
required clinical reports and obtains authorization extensions as necessary. Perform other duties as assigned by Management
Education
GED
Job Corp - Bronx, NY
January 1989 to January 1990
Skills
• Load & Unload
• Planograms
• Typing
• Medical terminology
• Customer service
• Medical office experience
• Databases
• ICD-10
• Communication skills
• Call center
• Microsoft Office
• English
• Clerical experience
• Phone etiquette
• Microsoft Word
• Customer support
• Office experience
• Data entry
• Filing
• Telecommunication
• Negotiation
• Analysis skills
• Mac OS
• Computer skills
• Sales
• Organizational skills
• Care plans
Certifications and Licenses
Driver's License
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