Customer Service Entry-Level
Resume:
Sherry Bedenbaugh
Clinton, SC, SC ***** 1-864-***-**** ****************@*****.*** Bold Profile
PROFESSIONAL SUMMARY
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position working from home. Ready to help team achieve company goals.
SKILLS
Care Management
Childcare
Lesson Plan Development
Field Trip Planning
Housekeeping
Activity Planning
Child Supervision
Recordkeeping Requirements
Organizational Skills
Strong phone skills
Decision Making
Problem Solving
Adaptability and Flexibility
Time Management
Effective Communication
Staff Scheduling
Caring and Responsible
Friendly and Respectful
Creative Thinking
WORK HISTORY
CHILDCARE PROVIDER 10/2020 to 11/2023
Self-employed Clinton, SC
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Developed age-appropriate activities and crafts to engage children.
Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Enforced rules and managed behavior through developmentally appropriate discipline.
Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Monitored children's activities to verify safety and wellbeing.
Read stories, sang songs and facilitated creative play.
Responded to inquiries from parents and guardians.
Implemented daily routines and activities to stimulate and engage children.
CASHIER 09/2007 to 01/2012
Zee's Food Store (Convenience Stores) Clinton, SC
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
CUSTOMER SERVICE REPRESENTATIVE/PARTS RUNNER 09/2005 to 09/2007
Bishop Tires Clinton, SC
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated account information to maintain customer records.
Processed customer service orders promptly to increase customer satisfaction.
Utilized customer service software to manage interactions and track customer satisfaction.
Tracked customer service cases and updated service software with customer information.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Sought ways to improve processes and services provided.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
SHIPPING CLERK 05/2005 to 09/2005
Shakespeare Composite Structures Newberry, SC
Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Reviewed order data to verify transactions and shipping dates.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Communicated with vendor representatives to resolve damaged shipments and item shortages.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Processed invoices and order forms for goods received and shipped for proof of transactions.
Communicated with vendors and suppliers to verify timely delivery of goods.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Processed required paperwork to expedite handling of shipped and received goods.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
MANAGER/SUPERVISOR 07/1999 to 11/2002
Instant Cash Advances/E-Z Title Loans Clinton, SC
Prepared and distributed information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders.
Prepared and prioritized work plans and schedules.
Articulated job-related information clearly to employees and constructively addressed performance issues.
Identified, developed and implemented work process and practice improvements.
Maintained operational compliance with regulatory and company work rules and procedures.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Leveraged data and analytics to make informed decisions and drive business improvements.
Did payroll every week.
MANAGER 12/1998 to 07/1999
Tan-N-Tone Clinton, SC
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved marketing to attract new customers and promote business.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Identified and communicated customer needs to supply chain capacity and quality teams.
Managed senior-level personnel working in marketing and sales capacities.
Accounts Payable and Receivable.
Payroll.
EDUCATION
Associate of Arts General Studies
Piedmont Technical College, Greenwood, SC
GED 05/1997
Clinton High School, Clinton, SC
Went to Piedmont Tech for one semester. Studied general business.
REFERENCES
Donnie Estes
Clinton, SC
Terry Langford
Newberry, SC
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