Customer Service Health Care

Jessica Lucas

Malta, Illinois ***** 815-***-**** *********@*****.***

Professional Summary Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fast-paced establishments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Customer Service

Responsible Alcohol Service

Marketing and Sales

Guest Satisfaction

Hospitality and Accommodation

Engaging Customers

Teamwork and Professionalism

Work History

Assistant Activities Director 04/2024 to 06/2024 Bethany Rehabilitation & Health Care Center – DeKalb, IL

Intake paperwork for new residents

Coordinated and designed activity schedule for residents, with emphasis on inclusion for all residents

Oversaw residents during scheduled activities

Seed Analyst Tech 09/2023 to 05/2024 Bayer – Waterman, IL

Timely, accurate preparation & evaluation of seed analysis

Assist Managers or Lab Coordinators complete testing process ensuring process control, accurate data management and timely escalation of problem solving or error correction.

Work independently within a team environment to ensure all testing in compliance with Bayer ESH policies, Laboratory QMS and protocols, including regulatory agency requirements

Provide oversight and task related feedback

Maintain reagents and consumables to required inventory levels

Ability to learn and apply scientific methods and non-routine techniques for analysis as directed by work instructions to deliver quality results

Bartender 03/2023 to Current AMVETS – DeKalb, IL

Served high customer volumes during special events, nights, and weekends.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender 09/2022 to Current The Dekalb Elks – DeKalb, IL

Served high customer volumes during special events, nights, and weekends.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs.

Followed alcohol awareness procedures for preventing excessive guest intoxication.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Obtained cash bank and stocked service bar to prepare for operation. Maintained impeccably clean, attractive and well-stocked bar area. Assisted with inventorying beverage stock and bar supplies.

Esthetician 02/2013 to Current Self-employed – Malta, IL

Fostered friendly, warm, and exceptional customer experience. Sterilized equipment for patient treatments.

Recommended retail products for at-home use.

Developed customized facial treatments for individual clients to address specific skin care needs. Analyzed skin condition and made appropriate product recommendations.

Advised clients on proper home-care regimens. Stocked treatment rooms with proper supplies. Educated patients on treatment options.

Welcomed clients arriving for appointments.

Created repeat business by developing long-term relationships with regular customers. Handled busy schedules and stayed on top of key deadlines.

Education

Phlebotomy Technician: 08/24 Kishwaukee Community College - Malta, IL

Esthetician : Esthetics 09/2013 Debutantes School of Cosmetology And Nail Technology, LLC - Dekalb, IL

High School Diploma 02/1997 Cosmopolitan Prep - Chicago, IL

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