Customer Experience Service
Resume:
Sharon Connor
Accredited Residential Manager
Ellenton, FL 34222
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Coordinator / Key Carrier / MOD
Marshalls-Parrish, FL
October 2023 to Present
• Role models exceptional customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in the hiring process (scheduling interviews, conducting reference checks, etc.) and in the onboarding process of new Associates
• Maintains Associate personnel files according to company guidelines
• Performs daily cash office functions and maintains cash office standards
• Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
• Maintains proper Associate coverage in service areas for a positive customer experience
• Supports and responds to coverage needs throughout the store
• Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned
Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier. Applicant must have open availability, including nights and weekends. Responsibilities and Duties Major Areas of Responsibility When acting as Key Carrier: Customer Experience: Maintains coverage of front line and ensures sales floor visibility during assigned shift Adheres to and acts as the Manager on Duty (MOD) Ensures service level is consistent with the companys standards in efficiency, friendliness and cleanliness Creates a positive internal / external customer experience Role models exceptional customer service Human Resources: Provides continuous feedback, recognition and coaching to Associates Ensures adherence to all policies and procedures, i.e. Labor laws, break policies, Open Door, Associate motivation etc. Maintains a risk free environment and follows guidelines when reporting any incidents Merchandising: Maintains Customer Ready Standards while acting as MOD Ensures the execution of merchandise programs Adheres to directives and completes projects as directed Operations: Adheres to and ensures compliance of all Best Methods Acts responsibly in following company authorization procedures (i.e. returns, layaway approvals, voids, pickups) Supports Door to Floor, ensuring all Associates are utilizing Working Smart Principles Maintains proper Associate coverage in service areas, enhancing the customers experience Loss Prevention & Security: Ensures physical security and safety procedures are adhered to and company assets are protected Ensures all operational/shrink procedures and strategies are followed by Associates and issues are addressed/resolved as needed Maintains a risk free environment and follow guidelines when reporting any incidents Partners with Loss Prevention and Management on all concerns and potential LP issues Special projects as assigned.
As MOD my duties start from opening the store and getting it ready for the day to checking in the truck and getting the backroom ready to process the merchandise that comes in. The duties involved for MOD are many and very involved to the daily running of the store. Property Manager
Belmont Management-Buffalo, NY
January 2015 to November 2018
Maintained records of all the project transactions related to the collection of rent, apartment and building maintenance, and government documents required for the processing of the apartment rentals. Handle the details of move in and move outs, giving special attention to apartment inspections and turn over forms.
Ensure that residents are provided with a clean, safe and well maintained community. Work with residents and resident organization.
Director of activities. Planned and organized all social activities. Work with the board of directors or owner/sponsor when required. Posted all rent payments from tenants and payments from HUD and RD, ran EDI and ACH reports. I was responsible for all marketing. Perform all purchasing requirements for the properties and the office. Work with the established budget and notify the project manager of any possible variations. Analyze and security and or vandalism problems and make recommendations . Continuing analysis of the maintenance operations with a view to cost reductions. Work with the government and the community.
Report accidents and emergency situations to the project manager/main office immediately and prepare the proper reports.
Ensure that all maintenance request handled on an immediate one call basis, if possible and that the residents are notified if the parts must be ordered, causing a delay. Continually inspect the property and improvements, recording deficiencies and taking the necessary action within budgetary allocations.
Train and be responsible for work performed by all staff members. Hire and terminate employees in accordance with the company's policy. Perform evaluations of the employees and make recommendations for salary increase and or advancement.
Supervise outside contractors working on the property. Establish schedules and assign personal for the routine maintenance and emergency coverage. Posted all rent payments by tenants and posted all monies coming in from HUD and rural development, as these were apartments subsidized by the government. Tax Credit / LIHTC we also part of the properties. Worked directly with CDP and HUD.
Adhere to all maintenance and purchasing directives including but not limited to: Property inspections
Maintenance work orders
Landscaping and grounds
Safety
Special maintenance items
Purchase order procedures
Stock control system
Inventory control
Market apartment vacancies insuring minimum vacancy loss. I was a housekeeper and the Maintenance person for a few months while trying to fill those positions with employees.
I attended many training Courses Fair Housing, HUD, RD, tax credit, And LIHTC. Front Office Manager
Robert Syczmack DDS-Glenville, NY
January 2011 to November 2011
Ran the front office. Scheduled patients appointments, did all the insurance and private billing. Sent all monthly statements. Verified all insurance helped clean and sterilize all treatment rooms. Ran reports and did end of month billing. This office was not computerized, so I did everything via paper and manually. Treatment and Billing Coordinator/Receptionist
Timothy Lougjran DDS-Herrin, IL
May 2007 to February 2010
I was the office manager and the billing Manager for a dental office. I do all the billing for the office. I post and manage all payments to the accounts by the patients and the insurance companies. I do all collections for the office, run all the month ends, aging reports, and manage and post all the deposits. I am the Treatment Coordinator and plan and schedule patient appointments. I maintain and control all the financials for the office. I verify all insurance benefits and coverage. I maintain current fee schedules and update all CPT and ICD-9 codes Billing Specialist
IV and Respiratory products-Belleville, IL
August 2006 to April 2007
As an Accounts manager I did all the billing for United Health Care, Aetna and GHP. I post payments, make all adjustments. I keep up to date all the fee schedules, I make all the proper adjustments on the accounts, ck and maintain all the denials and re-file an appeal when this is called for. I also maintain the CPT and DX data base for my accounts and keep them updated with the current fees. I run many reports each month to keep on top of any problems that might arise. I work an aging report each month, maintain and review all unapplied money and process all patient and ins over payment refunds. I also work private pay accounts. I maintain and collect all money that is outstanding to the patients after all insurance payments have been posted. I run weekly reports to track all payments from patients to keep my accounts under 60-90 days. I review and will send account Billing Manager
Precision Practice Management-Belleville, IL
January 2005 to August 2006
As the Billing Accounts manager for 3 Doctors offices, I was responsible for all billing for these accounts at St Anthony's Hospital in St Louis. I entered the charges, did all billing, electronic and paper claims. I post payments, Medicare, Medicaid and all other insurance payments. I make all the proper adjustments on the accounts. I track and maintain all the denials and re-file and appeal when this is called for. I also maintain the CPT and DX data base for my accounts and keep them updated with the current fees. I run many reports each month to keep on top of any problems that might arise. I work an aging report each month, maintain and review all the un-applied money and process all patient and insurance refunds. I ran the end of month reports and would resolve any and all issues to the full satisfaction of my offices and their patients. Billing Specialist / Front Office
Health care physicians of southern Illinois-Belleville, IL October 2003 to August 2004
I started off working in the billing department. Posted the Dr charges and the hospital charges. I did the electronic and the paper billing. Verified ins, posted payments from patients and the insurance to the accounts. I was then asked by one of the Dr's to move to his office and work the front desk. I greeted and checked in all patients, verified any changes in information. Maintained all the records, filed all paperwork. I was the one in charge of any record reviews and any request to have records sent. I scheduled appointments, called in refills to pharmacy, and balanced the daily reports. DME Sales / Billing Specialist
Liberator medical supply-Stuart, FL
July 2002 to May 2003
I Sold HME equipment, set up oxygen patients, CPAP patients, diabetic patients. Fit customers with compression garments, Worked with ostomy patients, I was also in charge of all paper work that went to the Dr's ( CMN's) and was the billing person in charge of all accounts. Worked with Medicare, Medicaid and third party insurance companies. I was also a Marketing Rep for the company. I traveled to the hospitals and Dr's office to introduce them to the company, and the services that we were available to them and their patients with our company. After moving back to Belleville IL, I
have been contacted many times by the CEO's of this company requesting that I move back to once again take over the operations of the company, with full moving and relocating expenses, but I needed to stay here to care for my ill mother.
Senior patient accounting representative / DME Sales Medical and Respiratory products-Belleville, IL
September 1998 to June 2002
I was in charge of patient accounts in DME. I maintained all patient accounts,insurance verifications, Medicare Billing, Medicaid Billing. I have a vast knowledge of DR. billing, ICD-9 codes, what qualifies a patient per the insurance. I answered phones and took orders for DME equipment, entered patient demographics in the computer. I am a certified mastectomy fitter, certified compression garment fitter and certified ostomy fitter. I have done cash posting, adjustments to accounts, worked many problems and resolved them to the patient's total satisfaction. I was in charge of all enteral customers and calculating what qualified them for insurance benefits.I also worked in the store front selling DME equipment. Accounts Manager
T M Recruting-Mount Clemens, MI
June 1995 to October 1997
I was the office Manager. I worked in the call center, posted payments, scheduled meeting, did all data entry, invoiced the clients, helped recruit new employes. Managed all travel plans for the CEO and VP. Set up all training.
Education
High school diploma or GED in Medical Terminology
Skills
• Accounts Payable
• Fair Housing Regulations
• Medical Terminology
• Microsoft Outlook
• Office Management
• Property Leasing
• Property Management
• ICD-9
• CPT Coding
• Medical Records
• Medical Scheduling
• Management
• ICD-10
• Accounts Receivable
• Medical Coding
• QuickBooks
• Data Entry
• Payroll
• Office Administration
• Insurance Verification
• Medical Billing
• Medical Office Experience
• Section 8
• LIHTC
• Marketing
• Accounting
• Budgeting
• ACH (5 years)
• EDI (5 years)
• Supervising Experience
• Negotiation (10+ years)
• Employee evaluation (10+ years)
• Medical collection (10+ years)
• Dentrix (8 years)
• Dental office experience (8 years)
• Computer literacy
• Sales
• Office manager experience
• Sales management
• Customer service
• Typing
• Social Work
• OneSite
• Manager
• Microsoft Excel
• Microsoft Word
• Inside sales
• Documentation review
• Organizational skills
• Time management
• Administrative experience
• Communication skills
• Leadership
• Landlord-tenant law
• Computer skills
• Social media marketing
• Analysis skills
• Social media management
• Microsoft Office
• Google Suite
• Google Docs
Certifications and Licenses
Accredited Residential Manager
Present
Assessments
Inside sales — Proficient
January 2023
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Project timeline management — Proficient
January 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Outside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Office manager — Proficient
March 2021
Scheduling and budgeting
Full results: Proficient
Protecting patient privacy — Proficient
August 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Filing & organization — Proficient
January 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work motivation — Proficient
January 2021
Level of motivation and discipline applied toward work Full results: Proficient
Basic computer skills — Proficient
October 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
HR: Compensation & benefits — Proficient
January 2021
Knowledge of compensation and benefits programs
Full results: Proficient
Medical billing — Proficient
April 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Protecting patient privacy — Proficient
April 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical terminology — Proficient
April 2022
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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