Maraya DC. Marcelino
***************@*****.*** www.linkedin.com/in/maraya-marcelino Calumpit, Bulacan
PROFILE SUMMARY
Motivated and enthusiastic individual with more than four years of experience in collections with a track record of successful debt collection, tracking of payment, account reconciliation, providing dispute resolution and maintaining positive relationship with customer. Driven by a desire to contribute positively to the success of the organization while gaining valuable experience in the field of collections. PROFESSIONAL EXPERIENCE
Collections Specialist May 2023 – July 2024
VERTIV
Performed a thorough collection procedure via email or phone for customer invoices
Ensure familiarity with my customers' payment behaviors to facilitate effective collection performance.
Handle invoice disputes when valid reasons or rejection concerns arise.
Conduct further investigation to address any raised concerns and verify the invoice's suitability for collection
Prepares a forecast to determine the expected collections for the upcoming month
Handled and processed credit card payments over the phone Accounts Receivable Clerk February 2021 – May 2023 Remington Industrial Sales Corporation
Issuing official receipts for cash and cheque payments, ensuring clients comply with approved payment terms.
Assist in preparing commission and aging of account report.
Post invoices, receipts, credit, and debit memos into designated account jackets and counter- check to ensure correctness.
Provide support to the Credit and Collection Department. Accounts Receivable Clerk February 2019 – August 2020 JEA Steel Industries, Inc.
Manage accounts receivable to ensure timely collection of payments.
Conduct daily follow-ups on collections via calls and/or emails
Work with the sales engineer to reconcile accounts and resolve discrepancies
Prepare month-end reports, including forecasts and account aging, both timely and accurately
Organize and prepare invoices and account statements for distribution
Resolve customer inquiries and concerns promptly and professionally Teacher July 2016 – May 2017
Bulacan Polytechnic College – San Rafael Campus
Facilitate, preparing and delivering the assigned courses and lectures to all students.
Used variety of teaching methods such as lectures, group activities and demonstration to make lesson conducive to learning.
Train and prepare the learners for TESDA National Certification such as Food & Beverage Services and Housekeeping.
Assigned as Campus Coordinator for HRS Department. EDUCATION
Bachelor of Science in Home Economics
Bulacan State University
S.Y. 2012 – 2016
SKILLS
Fondly patient and hardworking
Proficient in managing and executing collection procedures through various communication channels.
Ability to understand and adapt to customer payment behaviors to enhance collection efficiency.
Capable of conducting thorough investigations to validate invoices and resolve collection issues.
Demonstrated ability to meticulously review and manage information
Consistently maintaining a professional attitude with colleagues, coworkers, and clients. ACHIEVEMENTS
Professional Licensure on Board of Teachers
PRC No. 1646862
June 06, 2018
Service Major Awardee (Past Due Reduction)
VERTIV
September 2023