Customer Service Representative
Resume:
Resume
LaTonya Nenell
**+ Years in Customer Service
************@*****.***
Fairfield, CA 94533
Objective: I’m seeking a position as a call center specialist in a customer-oriented company. I am confident that my extensive experience, combined with my passion for providing exceptional customer service, make me a strong candidate for this role.
Work experience
Cashier and recovery
Company: Kmart – laid off company relocated – Pinole, CA June 2016
Duties:
Cash handling, greeting customers, upselling have it your way insurance on products.
Go back clerk.
Greeter when guest arrive.
Leasing Consultant Administrator
Renior Staffing – Vallejo, CA
January 2016 to January 2018
Collected rent, filing, recertification, showed vacant units to tenants. Answered phones.
Input maintenance work orders and followed up to ensure the task was complete.
Customer Service Representative.
Company: ABC School Portraits – Benicia, CA
Customer service front desk clerk
April 2015 to February 2016
Responsibilities
Answer the phone, process invoice,process payments.
Guest Service Representative PBX operator
Company: Wyndham Vacation Resort – San Francisco, CA
June 2010 to November 2014
Duties include:
Answering and directing calls to resort guests and resort employees
Checking guests in/out of the resort
Emailing out bound pre-arrival information
Outbound calling pre-arrival information
Provide detailed information on Bay Area transit services
Answering calls
Communicating with mobile units
Taking orders for the resort
Dispatching Cab and Town card
Emergency contact to Fire, Police, Ambulance companies
Dispatching Responsibilities:
Provide directions to town care drivers via phone or radio ( Motorola Radius CM200
I receive calls via phone, digital, radio, or fax.
Radio housekeeping, Engineering, House Runner via radio
Took inbound calls from customers who wanted cabs, shuttle buses, or Limo
Dispatched any open transportation regarding availability.
Schedule and dispatch drivers and vehicles based on workload.
Establish rapport with drivers.
Update dispatch logs/spreadsheets
Interact with the dispatcher to accommodate any special requests.
Excel, Word, Outlook, and Some Knowledge of Ground Transportation Reservation Software a plus (Livery Coach, Limo Wiz, Fastrak, etc.).
Lead Outsource Customer Service
Stub Hub – San Francisco, CA
Customer service ticket data entry escalation clerk
March 2008 to April 2010
Duties Included:
Input credit card ticket orders over the phone
Entered and tracked orders to sports events
Tracked customer tickets via www.fed ex.com
Refund FedEx shipping to buyers
Refund ticket price to brokers
Refund ticket sales fees to sellers & buyers
File claims with Fedex.com
Outsource supervised via Skype
Resolved complaints
Re-print tickets via the Internet (E-tickets)
Confirm Broker’s Tickets via the Internet
Update existing customer information
Follow up customer calls where necessary
Expedited priority issues
Customer Service, Data Entry, Refund Customer Care, Bank Deposit
Lawrence Research Group – Brisbane, CA
Customer service representative Manager
June 1992 to June 2008
Brisbane, CA ( Moved to Vegas)
Position: Customer Service, Data Entry, Refund Customer Care, Bank Deposit
Duties Included:
Managing and directing daily activities of call center and telephone operators
Planning, and managing functions concerned with to call center
Monitoring, coaching, training, disciplining, and reviewing all agents or operators
Assigning tasks, following up, and giving instructions as needed
Following up and resolving customer complaints and questions
Ordering supplies and materials
Generated weekly call reports for management
Monitored attendance and breaks
Ensuring compliance with all the organization’s policies and procedures
Mail batch data entry
Answered inbound calls
Answered customers inquiries
Data entry Email credit card catalog orders
Data entry credit card, money orders, and check orders.
Education
High School Diploma in Math
VOPCS Christian School – San Francisco, CA
1982 to 1987
Associate degree in business management
Certificate in communication and escalation
Skills
Microsoft word and excell training
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