Customer Service Administrative Assistant

Sandra Emilia Rodriguez

**-** **** ******

East Elmhurst, N.Y. 11370

Cell 347-***-****

******.**************@*****.***

SUMMARY OF QUALIFICATIONS:

Experienced Administrative Assistant, Purchasing Associate, Customer Service Representative, Fluent in English and Spanish, Data Entry

Hotel and Restaurant Management Certificate, Food Handlers Permit, Cater Events/Banquets

Proficient in MS Office; Word, Excel, Outlook

EXPERIENCE:

Mount Sinai New York Eye and Ear New York, NY

Admitting/Translator/Switchboard Operator Feb. 2017 - June 2024

●Transfer incoming calls to nurses station, doctors and patients’ hospital room

●Schedule clinic appointments for patients

●Translator for all Spanish speaking patients

●Call in-house police dept. if there is a disturbance on various floors

●Overhead page Code emergencies for immediate response

●Overhead Page doctors on call for immediate response

●Handle extremely high volume calls in a timely and professional manner

●Update daily on-call schedule for all Mount Sinai Hospitals in NYC

GERBER New York, NY

Customer Service/Logistics Coordinator Oct. 2011 - Nov. 2016

●Process new wholesale orders

●Create invoices and send confirmation orders to all wholesale accounts

●Call buyers to confirm payments and receive shipping approvals

●Resolve customer issues via telephone

●Verify style#’s price, size ensuring purchase orders are filled correctly

●Packing and shipping all boutique orders

●Use UPS and FedEx to create shipping labels

●Ensure all orders are shipped on time and meets customers requirements

●Create Packing Slips in Excel

●Maintain and organized showroom appearance and steamed new merchandise for display

THEODORE KASAPIS ESQ. Queens, NY

Administrative Assistant/Translator/Front Desk Jan. 2007 – Aug. 2011

●Responsible for all billing, collections and light bookkeeping

●Answer all incoming calls

●Purchase all office and kitchen supplies

●Set up conference room with food and beverage

●Served as a translator for Spanish speaking clients

EDUCATION:

Star Career Academy 2011

NY Institute of Finance 1995

REFERENCES: Available upon request

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