Security Officer Customer Service
Resume:
Chimere Simpson
Miami.FL *****
**************@*****.***
Work Experience
Teleperformance- Technical Advisor North Fort Lauderdale, FL
Listen to customer request referring to alphabetical or geographical directions to answer question and provide telephone information
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems replacing defect component when necessary
Confer with customer by telephone to provide information about products and service taking orders cancel account or obtain detailed complaints
American Guard Service – Security Officer Miami,Fl
1/2017-3/2017
Patrolled the facility and serve as a general security presence and visible deterrent to crime and rule infraction
Report all incidents, accidents, and medical emergencies to law enforcement
Monitor the area for unauthorize and left items entering the port
Rgis Inventory – Inventory Associate Pembroke Pine, FL
6/2016 –9/2016
Ability to work and count accurately in a fast-paced environment
Possess good organizational and multi-tasking skills and proficient in handling hand held computers
Able to demonstrate effective customer service skills
Ability to work assigned shifts on a flexible schedule with varying hours
Insurance Agent - Convey Health Solutions Miramar, FL
06/2015 - 02/2016
Arranged for debt repayment or repayment schedule, based on customer’s financial situations.
Located and notified customers of delinquent accounts by mail, telephone, or personal visits.
Advised customers of necessary actions and strategies for debt repayment.
Advised customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Answered customer questions regarding problems with their accounts.
Recorded information about financial status of customers and status of collection efforts.
Education
Certification in Business and Clerical Atlanta Job Corp Atlanta, GA
High School Diploma Atlanta Job Corp Atlanta, GA
Certification
Class D-Security Licensed and Certified – Dept. Of Agriculture and Consumer Service
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