Customer Service Representative

Summary Qualifications: Results-driven customer service representative with extensive experience in providing administrative support within fast-paced environments. Strong knowledge of standard office equipment and modern office protocols with a track record of managing multiple tasks with competing priorities. Solid interpersonal and communication skills, able to work well independently or collaboratively to deliver quality support to internal and external customers. Proficient in the use of Microsoft Office Suite and internal database applications. Areas of expertise include:

Customer Service Skills

Multi-line Telephones

Document Preparation

Confidential File Maintenance

Customer Issue Resolution

Policy / Procedure Compliance

Database Management

Process Improvement

Time Management Skills

Education

Associates in Applied Science – Business; Paralegal Pima Community College

Professional Experience

Caretaker Family Member 04/23 to 09/24

Stroke care/ Home Health Care for family member in rural area including; medical care within scope of practice, assisting with making medical appointments, driving, cooking, running errands, cleaning, as well as anything needed or required.

Eligibility Specialist Mountain Park Health Center 01/23 to 04/23

Schedule and Interview patients for AHCCS, TANF and SNAP benefits as well as running eligibility on a Sliding Scale Fee Program, mostly on a language line both in person and telephonic interviews in a Medical Clinic using several different software programs.

Scanning and reviewing documents for eligibility, providing distinct instruction on uploading documents for Adobe Acrobat DocuSign and required signatures for release of information.

Providing services for a vulnerable community through integrity and respect.

Leasing Consultant MG Properties 10/2019 to 09/2022

Act as a pleasant point of contact by greeting both internal and external customers courteously. Utilize professional etiquette when answering calls within a multi-line telephone system and directing calls to the appropriate person or recording messages.

Assist internal and external customers by resolving their concerns at the lowest possible level or escalating matters when necessary to assure timely customer service.

Follow leads in a competitive commission based, team-oriented environment to assist and provide outstanding customer service for Apartment Home Rentals.

Utilize MS Office applications to draft internal and external communications for management approval. Provide administrative support that includes filing documents, responding to email, conducting research, and processing incoming/outgoing mail.

Eligibility Specialist Arizona Department of Economic Security 08/2018 to 08/2019

Assist applicants in applying and qualifying for SNAP, TANF and AHCCS benefits through HEA and AZTECS software systems. Perform interviews with clients to determine eligibility based on income qualifications and other standards in person and in a call center environment. Interview times, quality and accuracy monitored by a metrics system for individual employees and the team.

Habilitation Supervisor Arizona Department of Developmental Disabilities 04/2017 to 08/2018

Provided oversight of the administrative and customer service functions for an organization with a mission of increasing an awareness of the unique culture of persons with disabilities and promoting participants as embedded, valuable members of the community.

Day Time Habilitation Supervisor Handlers of Tucson 01/2011 to 01/2017

Provided Supervision for up to 50 people with Developmental Disabilities and Direct Support Staff, in a vocational and life skill educational program facility. Main responsibilities include; overseeing all participants needs and personal care guidelines met based on AAS 9, Client Advocacy, working on a Support Team for each individual for best outcomes, keeping state required files for each participant, staff training including new hire training.

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