Customer Service Data Entry

Brandy Maldonado

Looking to get back on the horse and pursue my passion for working in the office! :)

Orland, CA 95963

*****************@*****.***

I am an outgoing, bubbly, team player! I am a very fast learner and handle anything that gets thrown

my way. I have various skills that consist of billing, reception, customer service representative, mail

clerk, data entry, some management skills along with a little bit of waitressing, house cleaning, and

care giving experience!

Willing to relocate to: Red Bluff, CA - Corning, CA - Chico, CA

Authorized to work in the US for any employer

Work Experience

Accounting Assistant/Receptionist Mail Clerk

CHICO ELECTRIC - Chico, CA

September 2019 to April 2020

I answered multiple line phones as well as greeted customers, filing invoices, made bank deposits daily,

and assistant accounting. I am a fast learner and pick up things quickly with multitasking at a fast but

efficient pace!

I no longer work there due to COVID-19 and family issues.

Billing Clerk/Customer Service Representative

Waste Managers LLC/Omega Waste Management - Corning, CA

April 2015 to August 2018

I had handled various trash and recycling accounts for places like Sonic Drive In, In N Out Burger, El Pollo

Loco, etc. The job included:

• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Performed data entry for customer information and orders

• Handled billing issues and order inquiries

• Took inventory

• Sorted the daily mail

I had moved a few times around the company since I had been hired on back in 2015. I had the pleasure

of learning new skills that involved doing the billing for our customers, reception/mail clerk, as well as

being the Customer Service Manager the last two years I was employed there.

The reasoning for the BIG gap in employment from this job to the most current job at Chico Electric was

due to my dad passing away in late June 2018 which really had my mental health very unhealthy so I

took disability leave through the state for a little over a year.

Manager

Marcos's Pizza - Corning, CA

February 2011 to April 2015

I worked as the shift manager at this pizza place for a while. I had to have excellent customer service

skills, know how to do the ordering of products needed to make the pizzas and other great foods, run

the cash register and count the tills after the shifts.

Cage Cashier

ROLLING HILLS CASINO - Corning, CA

February 2009 to August 2009

I was the cage cashier for a few months at the casino. My job consisted of:

• Handling cash, chips, tickets, cc's and checks

• Customer service skills

• Count back the money from exchange of tickets & poker chips

• Visa and Check transactions

• Count out my till before and after shifts

The reason for the gap in employment here is I moved to Oregon with my husband and sister in law for

a while before getting to homesick and moving back to California.

Education

High school or equivalent in General Education

Orland High School - Orland, CA

August 2002 to June 2006

Skills

• CSR

• Customer Service

• Data Entry

• Filing

• Copier

• Mail Clerk

• Scanning

• General Office

• Scan

• Microsoft excel,word etc. (3 years)

• Canon

• Account Management

• Computer Skills

• Computer Operation

• Accounts Payable

• Accounting

• Account Reconciliation

• Microsoft Outlook

• General Ledger Accounting

• General Ledger Reconciliation

• Accounts Receivable

• Office Management

• Bank Reconciliation

• Sage

• Journal Entries

• Office experience

Assessments

Organizational Skills — Proficient

July 2019

Arranging and managing information or materials using a set of rules.

Full results: Proficient

Data Entry — Highly Proficient

July 2019

Measures a candidate's ability to accurately input data and effectively manage databases.

Full results: Highly Proficient

Scheduling — Familiar

July 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts.

Full results: Familiar

Attention to Detail: Inventory — Highly Proficient

July 2019

Applying systematic processes for managing and storing products and merchandise.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity.

Full results: Highly Proficient

Basic Computer Skills: PC — Proficient

July 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common

computer problems.

Full results: Proficient

Problem Solving — Familiar

July 2019

Analyzing relevant information when solving problems.

Full results: Familiar

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar

July 2019

Using Microsoft Office Mail and Calendar tools to manage workload.

Full results: Familiar

Data Entry — Highly Proficient

July 2019

Entering data quickly and accurately.

Full results: Highly Proficient

Filing & Organization — Proficient

August 2019

Arranging and managing information or materials using a set of rules.

Full results: Proficient

Call Center Customer Service — Highly Proficient

August 2019

Applying customer service skills in a call center setting.

Full results: Highly Proficient

Receptionist — Proficient

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting.

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity.

Full results: Highly Proficient

Customer Service Fit — Proficient

August 2019

Assesses personality traits that result in high-quality customer service.

Full results: Proficient

Attention to Detail — Completed

July 2019

Identifying differences in materials, following instructions, and detecting details among distracting

information.

Full results: Completed

Problem Solving — Familiar

July 2019

Analyzing relevant information when solving problems.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

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