Ramp Agent Customer Service
Resume:
Rolston Abbott
Auburn Georgia, 30011
***********@*****.***
Objective
Industry professional seeking a challenging position that will allow me to make effective use of expertise, knowledge and abilities acquired through training and job-related experience.
Work Experience
GHI Global Investments, St.Thomas, USVI
September 2015 – Current Director of Maintenance
Willingness to travel and perform work at several different job locations.
Ensure that all work performed is properly documented and all invoices are created and submitted for payment.
Performing plumbing, finishing carpentry, tile, brick work and any other task pertaining to manual labor and in charge of running job sites .
Demonstrate knowledge of multi-phase electric equipment and basic knowledge of circuits and other job related skills.
Maintain clean, safe and orderly work sites and actively participate in support of all safety protocol and procedures to ensure employees are protected from injury.
American Airline/ US Airways, Philadelphia, PA
Jan 2006- August 2015 Lead Ramp Agent
Orchestrate crews to load/unload ramp, guide/tow and flights for commercial airlines.
Duties to includes: Maintain tugs and baggage, Supervise other ramp agents, assist with distributing passenger tickets when necessary, guide and park.
Ensured that customer and airline requirements and procedures are performed in a safe, secure and timely manner.
Operated heavy motorized machinery/equipment to move baggage, cargo and cater to and from customer aircraft and guide aircraft in and out.
Loaded and unload customer luggage, airfreight and company mail on and off aircraft.
Distributing work assignments to ramp agents, overseeing and participating in the loading and unloading of passenger baggage, airmail and freight.
Manage, maintain and service all aircraft interior spaces when arrive at gate.
Abbott Plumbing & Associates, St.Thomas, USVI
February 1996 – December 2006 Plumbing Supervisor
Demonstrated a proven track record troubleshooting complex plumbing systems issues to find suitable resolution.
Review and analyzed blueprints, building codes specifications to determine what type of material was needed to install plumbing systems.
Test plumbing system performance and makes changes as needed to achieve proper working order.
Perform routine diagnostic tests in order to repair and prevent any disruptions in performance or drainage, sewer, water pipes and other impacting areas.
Manage and prepare budgets to cover supplies, equipment, tools and any general needs for ongoing projects.
Assist with the installation of any plumbing related systems for both residential and commercial projects.
Acme Plumbing Supply, Philadelphia, PA
May 1991 – January 1996 Sales Manger
Conducted business to business telephone sales. Worked on bids for upcoming commercial projects.
Assisted customers with everything needed for their bathroom and kitchen projects. Worked directly with designers, contractors and homeowners.
Communicated with customers to offer repair recommendations, estimate project cost and provided an idea of project completion date.
Built relationships with tool clients and provided personalized customer service to ensure account longevity.
Assisted senior management by developing sales forecasts based on analytics and feedback from other sales representatives.
Helped customers sign up for store loyalty programs and explained the benefits in detail.
Skills
Problem Solving
Public Relations
Organizational
Budgeting
Customer Service
Accounting
Critical Thinking
Microsoft Office
Supervision/ Management ability
Education
Overbrook High School
High School Diploma
June 1989
New Orleans Technical Trade School
School of Plumbing
Plumbing Diploma
November 1991
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