Customer Service Quality Control

Kabirah Maxwell

Detroit, MI ***** / 313-***-**** ***************@*****.***

Summary

Proven leader and efficient multitasker, excelled at Electric Plate by enhancing customer satisfaction and streamlining service operations. Leveraged exceptional customer service and POS system proficiency to boost guest experiences and operational efficiency. Skilled in team collaboration and problem-solving, consistently ensuring high-quality service and guest engagement.

Skills

• Strong Work Ethic

• Exceptional customer service

• Cash Handling

• Guest Engagement

• Service prioritization

• Sales Techniques

• Quality Control

• Supply Restocking

• Performance Improvement

• Team Player

• Adaptable and Flexible

• Multitasking Abilities

• Warm and Friendly

Work History

March 2021-2023

Detroit, Mi

Sever

Electric Plate

Detroit, MI

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served food and beverages promptly with focused attention to customer needs.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Cultivated warm relationships with regular customers.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.

Education

GED

May 2023

Detroit, Mi

Upsm high school

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