Mental Health Customer Service

Brittani Calhoun *** Brookhaven Street Cincinnati, Ohio 45215

513-***-**** Email: ***************.**@*****.***

Objective:

To acquire a human service, counseling, provide strong customer service, caring and attending for people, and management within a company and or organization.

Education:

Masters Social Work G.P.A 3.9 2014- 2017

Northern Kentucky University

Bachelors Human Services and Counseling G.P.A 3.75 2012- 2013

Lindsey Wilson College

Associates Arts G.P.A. 3.5 2009 – 2013

Cincinnati State Technical and Community College

Professional Experience:

Blue Ridge Vista Healthcare 2017- present

Mental Health Technician

•Assisting in patient assessment

•Coordinating mental health care services

•Identifying the personal needs of patients

•Monitoring and documenting care

Cincinnati Children’s Hospital Medical Center 2016 - 2017

Mental Health Specialist

•Acting as an advocate for our youth to assist them in ensuring that their basic needs are met

•Actively participating in implementing treatment/academic plans.

•Advocate for patient needs and facilitate communication between staff, patient and families

•Create and maintain a safe environment for behavioral patients

•Provide 1:1 support for medical patients presenting with behavioral needs

•Utilizing effective group management techniques and working successfully with high-risk youth.

Summit Behavioral Healthcare 2014- 2016

Therapeutic Program Worker

•Creating a safe and therapeutic environment with clients throughout the day.

•Handling and assisting in crisis situations, utilizing approved crisis de-escalation and (TCI) Therapeutic Crisis Intervention techniques.

•Providing personal assistance, medical attention, emotional support, or other personal care to others such as patients and or clients

•Supporting and fostering an environment that promotes independence and productivity through coaching in personal care needs such as health, hygiene, independent living, and life skills.

Aramark Healthcare 2011- 2014

Dispatcher

•Dealing with critical traumatic situations

•Help and service both patients and staff

•Locate and deliver durable medical equipment

•Respond quickly to emergencies

Volunteered Internship/Practicum Services:

Evanston Academy Jan 2012- December 2013

A Sound Mind Counseling Services May 2015- May 2017

Skills:

•Ability to initiate, organize and successfully follow through on projects

•AHA Heart Saver & First Aid certified

•Attentive listener

•Care Procedures (e.g., taking of vital signs, rendering of baths/showers, appropriate lifting & positioning procedures, first aid)

•Core Skills Training

•Crisis Intervention Techniques

•Excellent Strong Interpersonal Problem-Solving Skills

•CPR

•Detail-oriented

•Emotional intelligence to impact positive results in all professional and personal interactions

•Empathetic

•Excellent organizational skills for efficient outcomes of multi-tasks and focuses

•Fluent in Spanish and American Sign Language

•Non-Violent Physical Crisis Intervention

•Operation of Motor Vehicle

•Proficient in computer software programs (AVATAR, EPIC, Microsoft Office, MyLearningPoint, Patient Care System)

•Possess a strong aptitude for problem-solving and conflict resolution

•Possess strong effective communication skills with a diverse population

•Patient Care Assistant

•Recognized excellence in customer service skills

•Restraint Method Techniques

•Self-Defense Method Techniques

•Sensitive

•Trauma Informed Care

References: Provided upon request

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