Customer Service Office Manager
Resume:
Kathi Tyler
*****@**********.***
PROFESSIONAL SUMMARY
Experienced winery professional with 10+ years of comprehensive expertise in managing a small family-owned winery. Proven ability to balance office administration with hands-on tasks in both the cellar and warehouse. Skilled in overseeing daily operations, including customer service, shipping and receiving, cellar management, and bottling. Adept at maintaining efficient workflows, ensuring high-quality wine production, and delivering exceptional customer experiences.
SKILLS
Demandforce Marketing, Microsoft Office Suite
QuickBooks (AR/AP/Collections)
Shipping/Receiving and Forklift
Winery Equipment Operations (Harvesting, Pumps, Filters)
Inventory Control
Marketing including Web Design, Newsletters, Promotional Information
Record Keeping
Lab Analysis: for Fermentations Brix and Temperatures
Maintenance and Sanitation Procedures
Order Processing and Tracking
EMPLOYMENT HISTORY
Office Manager/Assistant Winemaker (10+ Years)
Arns Winery St Helena, CA
Coordinate logistics for retail, wholesale, and international shipments via FedEx, UPS, and other carriers.
Manage all aspects of order fulfillment and ensure accurate tracking.
Successfully collected $40,000 in outstanding debt within the last year.
Manage inventory across three major warehouses and the main winery.
Provide customer service support via phone and email, and facilitate tours and special events.
Maintain accurate records of production, inventory, and other critical data.
Unload bulk wines, case goods and barrels.
EDUCATION
Associates Degree in Information Technology Empire College Santa Rosa, CA
High School Diploma St. Helena High School St. Helena, CA
Forklift Certification
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