Customer Service Care
Resume:
Mona Rhinehardt
Norfolk, VA *****
********@*****.***
SUMMARY OF QUALIFICATIONS
Excellent customer service and support skills working with election assistant support
Strong communication and interpersonal abilities.
Exceptional Team player always willing to go the extra mile.
Proficient in Word, Excel, PowerPoint, and Outlook; with experience in Oracle and QuickBooks
Current Licenses: Virginia Property and Casualty
EXPERIENCE
Ghent Montessori school, Norfolk VA – Afterschool, Teacher Assistance
January 2022– October 11,2024
Responsibilities included assistant outdoors before lunch
In charge of the lap room to assist the kids to create a calming atmosphere to, release anxiety and finally get some sleep
Assist 3 to 5 year old with outdoor with games and different things equipment we had on our special playground
Remix Norfolk, VA - Customer Care Representative Sentara Medicare advantage programs
August 2022 - December 2022
Respond to customer questions via telephone regarding insurance inquiries.
Process orders online changes and address update providing information/solutions.
PC/image station to obtain and extract information, documents information, activities, and changes in the positions or assist with any complaints
Ensure customer requests and questions are handled appropriately and in a timely manner.
Understand and responds to the needs and expectations of internal and external customers required to meet team time management goals.
The Dump/Haynes Furniture, Norfolk VA – Part time Retail Sales Category Associate
March 2021 – August 2022
Responsibilities included selecting dining room collections and monitoring inventory.
Knowledgeable of all vendors within my category.
Responsible for success of my collections
Expected to deliver on average $46,000 in merchandise.
Mindlance, Inc/Anthem Temporary Assignment Norfolk, VA - Customer Care Representative
December 2020 - March 2021
Respond to customer questions via telephone regarding insurance inquiries.
Process orders online while analyzing problems providing information/solutions.
PC/image station to obtain and extract information, documents information, activities, and changes in the database.
Ensure customer requests and questions are handled appropriately and in a timely manner.
Use computerized systems for tracking, information gathering and troubleshooting.
Understand and responds to the needs and expectations of internal and external customers required to meet team goals.
Temporary Solutions, Woodbridge, VA - Prince Williams County of Elections Administrative Assistant Support
AUGUST 2020 - NOVEMBER 2020
Assist Prince William County voter's, answering questions accurately and quickly.
Inform voters of current election laws in Virginia regarding in person, early, absentee voting, registration, and polling place locations.
Identify complex issues and forward information to appropriate department to implement solutions.
Ability to listen and understand voter's concerns and help them check their voting history and maneuver the Counties websites.
Ashely Homestore Furniture, Woodbridge, VA - Sales Associate
FEBRUARY 2020 - AUGUST 2020
Working with clients in our showroom to determine the reason for their visit.
Utilizing electronic display boards to engage and present various home furnishings.
Following up with leads generated from prior guest visits. Assisting guests in financing, purchasing, and delivery options.
Taking all online course to insure increasing personal knowledge of products, sales techniques, and promotions through continuous training and development.
Helping guests create a home that is pleasing to come home to.
Allstate Insurance, Vienna, VA - Sales Associate APRIL 2018 - OCTOBER 2019
Admirable ability to prepare routine administrative paperwork in a timely manner.
Solid team player along with a willingness to help everyone with their customers.
Maintained all clients’ data in all systems.
Reviewed all renewals for possible re-quote/rewrite.
Responded to customer inquiries and requests regarding insurance products.
Developed profitable relationships with existing and new customers.
Bob’s Discount Furniture, Bailey’s Crossroads, VA - Sales Associate
JUNE 2017 - APRIL 2018
Recommended Bob’s Furniture based on customer needs
Demonstrated willingness to share with our customers the importance of our protection products.
Prepared sales slips, contracts, arranged delivery, and facilitated special requests and orders.
Always made the customers feel comfortable in our showroom.
First sale at Bob’s at the Falls Church/Bailey court location was close to $10,000.
AFLAC, Woodbridge, VA - Benefits Advisor
JULY 2016 - MARCH 2019
Worked directly with business owners to deliver voluntary benefits, Accident, Cancer, Critical Illness, Life, Hospital, Short-Term Disability, Dental and Vision Insurance.
Generated new business opportunities through company leads, networking, referrals and calls. Conducted meetings with employers to customize programs to meet their benefits customers through consultation on topics about new benefits options, the latest benefits trends, value added services and updates, etc.
Regulus Global, Virginia Beach, VA - Accounting Assistant, Sales Representative
OCTOBER 2013 - SEPTEMBER 2015
Accounting duties consisted of payroll, banking reconciliation, and HR responsibilities.
Worked closely with Virginia Economic Development Department to promote new business in Brazilian market.
Participated in several Trade Shows, LAAD, Brazilian Army Headquarters.
ADS, Inc., Virginia Beach, VA - Buyer
APRIL 2008 - SEPTEMBER 2013
Coordinated activities involved with purchasing goods and services for a $2 Billion dollar provider of equipment to military and government agencies.
Liaison between vendors and various departments to include sales, logistics, accounting, and the executive suite.
Submitted purchase orders, corrected pricing, approved quotes; expedited orders, updated the system daily with estimated ship dates and tracking; assisted with obtaining invoices and checked that all order confirmations and invoices are correct.
Worked with logistics on stocking items research and resolved receiving and accounts payable issues.
Negotiated prices and freight, Scheduled deliveries to ADS customers worldwide, including special operations, special warfare, homeland defense, border protection, homeland security, tactical operations, law enforcement and corrections, fire and emergency services, maritime operations, defense, and security contracting customers.
Alternatives Book Shop, Virginia Beach, VA - Store Owner
AUGUST 2006 - SEPTEMBER 2015
Pursued a dream and purchased a bookstore in the London Bridge Shopping Center of Virginia Beach. After 2 years of working in the bookstore I developed it into a successful part-time on-line business.
The store had one volunteer, an Ex-Professor from Tidewater Technical College.
Bon Secours Lanier Professional Services, Portsmouth, VA - Site Manager II
DECEMBER 2004 - AUGUST 2006
Facilities Manager for Document Center, Mailroom, Forms Management, and Fleet Equipment.
Responsibilities included supervising document production, mailroom, fleet copiers, and forms management services at Bon Secours Hampton Roads locations with five direct reports.
Worked with Department Leaders to streamline the form’s process. Ordered all outside printing for the Hospitals.
Maintained a proper inventory of all office supplies required for the efficiency of all sup
Administrated firm budget responsibilities using the Lawson system.
Received the 2005 Hometown award for Customer Service in the Atlantic Division.
XEROX Business Services, Norfolk, VA - Client Services Coordinator - Print Shop Manager
FEBRUARY 1999 - DECEMBER 2004
Primary customer contact, my duties consist of development, implementation, and delivery of contracted services at customer sites and other locations where our services are performed.
Operational responsibilities included recruiting/retention, training, and labor utilization, materials management, equipment, assets, and inventory.
Received the Role Model Manager award for 1999 from Xerox’s Leadership Team. My Bank of America Team won the June and 2001
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