Silver Spring Customer Service
Resume:
Lisa Epperson
Fort Washington, MD *****
**************@***********.***
Authorized to work in the US for any employer
Work Experience
Secretary II
Clason Point Partners, Inc - Alexandria, VA
September 2022 to February 2023
• Received and directed incoming calls to the appropriate department.
• Planned and scheduled meeting, conferences and travel for the staff.
• Ordered and managed all of the office supplies.
• Proofread and transcribed all of the meeting online and in person. Secretary/Receptionist
U.S. Food and Drug Administration - Silver Spring, MD September 2014 to November 2020
• Received and directed incoming calls and messages to the Division Director.
• Managed time keeping for a division of 60 personnel using the ITAS system.
• Types more than 50 words a min with less than three errors.
• Proofed and corrected a variety of incoming and outgoing documents prepared by the medical doctors.
• Provided expertise for automation efforts directed toward creating a paperless work environment using data base management, word processing, graphics, email and network environment.
• Assisted the Division Director and other employees with scheduling of meetings, preparing agenda and other materials for the distribution during the meeting.
• Provided liaison services to office management related to the full range of administrative issues affecting my division's purchase, repair and maintenance of equipment and and the training of new employees.
Mailroom Clerk
U.S. Food and Drug Administration - Silver Spring, MD July 2013 to January 2014
• Sorting incoming mail, opening envelops by hand or machine.
• Date-stamping incoming and outgoing mail and place it in the mailboxes for pick-up or in the carts for distribution to the proper areas on campus.
• Gather the mail from the mail chutes or mail boxes and place them in the correct places to ensure that they are sent to the proper areas and that they are going out at the correct times for delivery to local mail, out-of-state and international delivery. Education
Associate in Arts (AA) in Business Administration
Barton Community College - Fort Riley, KS
June 2000 to August 2005
High school diploma or GED
Skills
• Front Desk
• QuickBooks
• Typing
• Word Processing
• Office Administration
• Microsoft Excel
• Telecommunication
• Office Management
• Personal Assistant Experience
• Bookkeeping
• Customer service
• Proofreading
• Microsoft Word
• Microsoft Powerpoint
• OneSite
• Yardi
• Schedule management
• Project management
• Accounts Payable
• Event Planning
• Microsoft Outlook
• Accounts Receivable
• Project management methodology
• Customer support
• SharePoint
• Analysis skills
• Research
• Clerical experience
• Microsoft Access
• Project Planning
Military Service
Branch: United States Army
Service Country: United States
Rank: E-4
May 1989 to June 2000
• Telecommunication Specialist-laying landline wires for communication between the soldiers in the field and surrounding area.
• Personnel Service Specialist-assisting incoming and outgoing soldiers and their families with their transition from station to station.
• Presented briefing to the soldiers and families to assist them with getting moved and getting settled once at the new site.
Assessments
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate