Information Technology Project Management
Resume:
Audrey A. Fisk
*********@*****.***
Certifications
MCSA, MCITP, MCDST, MCTS, CompTia A+
Education
Ferris State University - Big Rapids, MI
Master of Business Administration
Graduated with honors
University of Phoenix - Online
Bachelor of Science, Information Technology
Emphasis in Visual Communications
Graduated with honors
Axia College, University of Phoenix - Online
Associates of Arts, Information Technology
Work History
Business Systems Analyst Manager
07/15/2023 – Present - Groendyke Transport Enid, OK – Remote
Leading a team of other Business Analysts assigned to various Business Units
Process improvement review and recommendations
Project Management activities major upgrades and deployments
Product owner/Administrator TMT
Business Systems Analyst
02/13/2020 – 07/15/2023 - Groendyke Transport Enid, OK – Remote
Process improvement review and recommendations
Project Management activities major upgrades and deployments
Product owner/Administrator TMT, Via
Tableau dashboard and report creation and maintenance
Daily export TMT to Great Plains
Transportation Master Data Analyst
12/18/2017 – 01/07/2020 Crestwood Midstream Partners LP, KC, MO – Remote
Managing Rates/Tariffs from setup to expiration. Coordinating with the different business entities to keep data synced across the various systems. Coordinating with regional managers to update and keep rates current to market trends and local conditions.
Managing other Master Data activities for the Transportation division in TMW applications including File Maintenance, System Admin, Invoicing, Settlements, Tariffs.
Project Management activities for TMT Tire Module Project. Project Team Member for Master Data, SharePoint Sites for Rate Requests and Onboarding Workflows.
TMT month-end reporting and user support. Data cleanup and reorganization.
Driver Onboarding Documentation and updates to Driver files in the system.
Fuel Surcharge Updates weekly and monthly.
Fuel purchase uploads from Comdata to TMW.
Fleet Maintenance System Business Analyst
01/01/2015 – 10/01/2017 Red Classic, LLC., Charlotte, NC and Remote
IT owner of TMT application from security, server, database, application, and support perspective. Main source of support for all Fleet users. Liaison between Maintenance and IT as well as with other parts of the business.
Daily phone, email, IM, and in person end user support and training. Second level helpdesk support. TMW Suite, Operations, Visual Dispatch, Core Dispatch Admin, TotalMail, TMT, Mechanic Workstation, Rand, PCMiler, Spherion, FleetLocate, SharePoint, Citrix, Windows, Outlook, Office. Order Management, EDI support.
Traveled to multiple sites to rollout TotalMail management to dispatchers. Worked on project to move from form based to workflow-based driver interface.
Security requests and new TMT and TMW user setups. View and board level security in TMW. Restructuring, tracking and policing group/user security in SecAdmin. Managing users TMT application access according to maintain SOX compliancy. Resetting user passwords, adding and removing shop access.
Application monitoring and support. Monitoring invoicing job running on server. Performance of database server and resolving job locks. Citrix App Center, SharePoint development and support, TMW Suite, Operations, Core Dispatch Admin, Brokerage Boards, File Maintenance, System Administration, TotalMail, Visual Dispatch and TMT, Mechanic Workstation, TINA Timecard Editor, Shop Planner, SecAdmin.
Data management. Performing mass data or system structural changes as requested by business. SQL Scripting, reports and queries. SQL Management Studio, SSRS, Report Writer, Tableau, Crystal Reports.
Project Activities including an integral role in managing major TMT version upgrade and reimplementation. Jobcode cleanup, unit type restructuring and cleanup and related issues. Identified opportunity to utilize misc. licensing option to save on costs. Identified opportunity to restructure indexing and database maintenance settings to improve system performance. Part of the project team that deployed a version TMW upgrade and reimplementation. Coordinating with business users and project managers on larger projects. Following Project Management best practices.
Communicating well with users of all skill levels and business areas, being able to explain technical processes and issues in a way that the user understands. Able to take information from various parts of the business and develop a strategic plan based on criteria and needs, while working within time constraints and budget.
Install and configure maintenance applications on Toughbooks for mechanic diagnostics and repairs including CAT, Detroit Diesel DiagnosticLink, Bendix ACom, Insite, ServiceMaxx.
Put together documentation for user training and processes for TMW Suite applications, TotalMail, TMT.
Developed and maintained system to manage hardware assets and assignments.
ServiceDesk Express (SDE) Administrator
08/15/2014 – 02/01/2015 Bullseye Telecom (Kelly Services), Remote
Managed SDE application including new enhancement requests and break/fix issues. Communicated with employees to gather information, troubleshoot, and verify resolution.
Senior PC Support Technician
05/02/2008 – 09/19/2014 BISSELL Homecare, Inc., Grand Rapids, MI
Earned MCDS, MCITP, MCDST, MCSA Certifications
Configuration, support, testing, implementation, and administration of Microsoft System Center Service Manager including improvements, creating training materials, coordinating with various internal groups and Deloitte offshore team of users.
Creating and manipulating management packs (XML). Testing new packages for external developers.
Configuration, support, testing, implementation, and administration of Provance asset management system. Coordinating with vendors and developers on technical issues, upgrades, and implementations.
Support and administration of Service Desk Express application. Adding and maintaining staff records and security permissions for IT users. Setting up new end user and asset configurations, managing asset catalogs, items, and assignments.
Managing wireless devices for all US Associates and facilitating companywide move to BYOD program. Administration on BES and Exchange. Assisting end users with Apple, Blackberry, and Android devices. Performing hardware repairs on Apple products. Inventory management for all PC and wireless devices globally.
Budgeting and managing PC upgrades and procurement worldwide. Overseeing a team of five other techs in implementing regular PC upgrades, and with company-wide Windows XP to Windows 7 implementation. Testing new hardware options and Windows 8.1.
Frontline support: assisting end users over the phone, remotely utilizing several remote tools, staffing tech bar for walkup requests, and/or desk side support for all users worldwide. On-call rotation after hours for 24/7 technical support coverage.
New user training; creating training materials for new hire orientation. Introducing new users to the IT department and what services we offer. Providing tips and tricks for commonly asked questions. Holding monthly sessions with 3-10 new users. Providing one-on-one introductory meetings at first login.
Assisting project team with Oracle EBS implementation and user support. Creating and managing user profiles and security, creating roles and responsibilities. Backup for primary Oracle security manager.
IT Support/Network Administrator/Website Developer
Oct 2004 – April 2008 Primera Plastics, Inc., Zeeland, MI
Developed and maintained company website. Took, formatted, and loaded all photos and video. Created HTML and Flash versions of site as alternative options. Coordinated with vendor and hosting company to launch and manage site. Edited and managed site using various programs including FrontPage, Studio 8 (Dreamweaver, Fireworks), Photoshop. Continued to support company website after leaving Primera, until redesign in 2014.
Network administrator, server support. Maintained Windows server, Lotus Notes, AS400 mainframe, Kronos time system, Loftware labeling software and printers. Created and maintained all product labels using Loftware Label Manager. Coordinated with vendors on maintenance of phone and security systems. 24/7 support for three shifts.
Researched, demoed, presented vendor and system recommendations, and implemented MPulse CMMS solution for work order, technician, and inventory management.
PC builds, maintenance, and support. Ordered, assembled, imaged, deployed, supported, and maintained all desktop computers for office and plant users. Procured, deployed, and supported all laptop computers.
Earned CompTia A+ Certification
Data Entry of inventory tracking materials. Maintained a high level of speed and accuracy daily to ensure a more accurate physical inventory. Assisted with company-wide physical inventory annually.
Sole Proprietor
2007 – 2015 Zaidatec, Grand Haven, MI
Created sole proprietorship offering onsite computer, website, and network support to individuals and businesses by referral
Developed and maintained several websites for small businesses using Studio 8 (Dreamweaver, Fireworks), and Photoshop. Provided photography and video for sites.
Primera Plastics, Inc
SR Performance Horses
Sarah Johnson Show Horses
Volunteer work for various charitable organizations.
Heaven Can Wait Animal Haven
CSNIP
Bissell Pet Foundation
Dream Equine Therapy Center
References
Jamie Howard Crestwood LP 816-***-****
Gino Caselli Crestwood LP 856-***-****
Deana Werkowitch Crestwood LP 913-***-****
John Hagan City of Charlotte 704-***-****
Dan Fowler Bissell Homecare, Inc. 616-***-****
Noel Cuellar Primera Plastics, Inc. 616-***-****
Lorene Roskamp Lauren James Studio 616-***-****
Linda Ganas Town & Country Garden Center 912-***-****
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