Customer Service Entry-Level

Summary

Greetings future Employer, I'm currently a student at UNT Dallas and getting my Bachelors' degree in General Business . Results-driven, analytical, experienced in Multi-professional with strong business and financial acumen, innovative mindset, and entry into a growth-oriented, employee-centric company in an entry-level management role. Experience

Dallas County Community College dallas, TX

Academic Coach 08/2018 - Present

Leveraged a variety of techniques for comprehension, including immersion, flashcards and memory exercises Utilized fun learning activities (educational videos and quiz games) to focus students’ attention Create lesson materials to improve memory and comprehension of English, Writing and Math, including flashcards, practice quizzes and supplemental instruction (worksheets, videos, etc.) Tutored all levels of English and Spanish classes, including English as a second language Edit essays and homework assignments for spelling or grammar errors, pointing out big picture problems to have student edit their own work

Aid students who seem to be struggling and adapt lesson plans accordingly Evaluate and document student progress

Adapt techniques to the needs of each student

Increase student performance and confidence through individualized education Maintain a safe, stimulating learning environment for 100+ students each year Establish a loyal clientele through strong values and proven success Develop plans for students to advance knowledge in The subject Teach techniques for focusing or reading comprehension, so students can continue learning at home Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment. Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy. Manpower Lewisville, TX

Clerical Specialist 11/2023 - 08/2024

Managed customer service requests and worked with administrators to update open classes provides independent office support assistance with emphasis on the full range of clerical duties including typing, data entry, filing, phone and front desk reception

Amgo Hydraulic Corporation dallas, TX

Office Administrator/ Sales Coordinator 05/2023 - 11/2023 Handled Multiple customer requests and maintained accurate notes for each request. Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process. Work on office Project within the schedule time and give out a weekly update on reaching the projects goals. Create Invoices for our Warehouse workers, checking the BOL, and taking picture of product is being shipped. Developed and implemented a new cooperative workplace strategy, resulting in higher employee productivity and morale. Managed office space, equipment, and a Team, including providing for meeting space, central filing, and equipment and computer technology.

Answer important e-mails on projects, shipment orders, material in-take, expense reports, employees documents, and tracking Information.

Established personal connections with customers, exceeding customer service expectations. Performed a full audit of inventory and sales reports, ensuring accuracy. Accurately tracked customer orders, identified, and resolved any issues during order fulfillment. Streamlined inventory management to eliminate the need for stock replenishment. Built rapport with clients by providing quality customer service and problem solving. Acquire Signatures from Management and operators for shipment and delivery Confirmation. Learning about our products and accessories for our clients/vendors. Arturo Hernandez

214-***-**** ******@*****.*** 3322 Texas Dr., dallas, TX Collaborative Imaging dallas, TX

Customer Service Representative 01/2022 - 05/2022 Handled customer inquiries, answered questions, and resolved problems in a timely manner Developed and trained [15] new customer service representatives on the proper handling of customer inquiries Created a new customer database by entering customer information into a database Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [5]% annually Continually updated a leadership resume and honed skills by participating in various management trainings Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Managed the work of [25] employees, increasing crew efficiency by [15]% Uncle Julio's dallas, TX

Host 11/2017 - 03/2018

Develop relationships with regular customers to promote top customer service standards Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience

Escort customers to their tables, bringing menus, silverware and water Efficiently communicated with kitchen staff on special orders Greeted customers and offered them to sit at bar

Answer phone and enter dinner reservations into system, answer questions about hours or menu and book private room for special events

Multi-tasked in a fast-paced environment, checking on tables regularly to address any customer needs Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests Tactfully addressed customer complaints about wait times, reservations and poor service Follet dallas, TX

Shipping/Receiving Clerk/Sales Associate 09/2016 - 11/2017 Check order reports and update reports accordingly Order additional stock as needed to emet demand

Use scanners and other tracking software for maximized efficiency Direct movement of inventory to and from proper storage area Identify discrepencies between deliveries and purchase orders Label, stock, and track movement of all deliveries Carefully loaded, transported and unloaded boxes weighing up to [how many] pounds each, using hand trucks, trans- stackers and forklifts

Keep appropriate records and reports for inventory control Receive, unload, and unpack merchandise

Assist with routine inventory counts

Track inventory movement through [what online program] Document package specifics, recording weight, date, and any damages Complete over 150+ customer orders daily

Obtain signatures on all invoices and delivery confirmations Maintain accurate inventory records and properly dispose of damaged materials Comply with all OSHA standards and company policies Speak directly with customers in a friendly, approachable manner Accept deliveries and process payments

Created detailed chart of item locations and inputted all inventory information into Excel Attended sales conferences to improve relationship building and closing techniques Greeted 100s of customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service

GameStop dallas, TX

Game Advisor/Sales Associate 08/2015 - 07/2016

Maximize positive customer service experience

Assist customers in finding specific gaming items

Ensure items are well-stocked for each shift

Review customer orders and assist in resolving issues quickly Maintain inventory logs and monitor inventory levels for reordering Contribute to positive, fun working environment

Answer phones and record detailed messages

Help customers by asking questions and making suggestions for purchases Resolve customer issues promptly and efficiently

Place special orders and call other stores to locate desired items Design floor layout and window displays that incorporate research on current trends and previous sales Build loyal clientele through high-level of customer satisfaction Organize annual holiday party [or other event] to thank associates Greet all customers with warm, friendly welcome

Engage customers through feedback requests and visually appealing displays Break down and remove empty boxes

Skills

Microsoft office, Customer service, Sales, Management, Swimming, First aid, Public Speaking, Acting, singing, trumpet, french horn, Teaching, QuickBooks, Documentation review, Administrative Experience, Leadership, Dancing Education

UNT Dallas dallas, TX

Major in General Business Administration 12/2026 Currently completing courses in computer operations, management, and statistics. Studied and became conversational in Spanish during a semester with native speakers. previously use the Hazelwood Legacy Scholarship to continue my Education. Mountain View College dallas, TX

Associates on the Arts 06/2019

Studied and became conversational in Spanish

Particapte in Many Organization Activities (Political Science, Leagion of Gamers, Sigma Delta Mu) W H Adamson dallas, TX

Diploma 05/2014

Graduated with a 3.5 GPA

Participated in Multiple Organizations

Languages

English, Spanish

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